Head - Operations Management & Service Planning jobs at United Bank Limited (UBL) 2023

@ United Bank Limited (UBL)


Share with details: WhatsApp share

πŸŽ“ Master Degree

🌏 Apply Online

🏦 Banking Jobs

πŸ“ Pakistan

Job Industry:
Private
Job Type:
Full-time
Experience Level:
Senior Level
Submissions begins on:
2023-11-27
Job Posted at:
2023-11-27 18:17:25
Submission Deadline:
2023-12-04
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Eligiblity/ Qualifications:
Place(s) of Posting:
Location Type:
Physical / On-site
Country of Appointment:
Employer details:
Employer Contact Email:
customer.services@ubl.com.pk
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
Other Jobs from United Bank Limited (UBL):

Follow us on Social Media


Subscribe for Email Alerts

Description:

United Bank Limited (UBL) has announced job vacancy of Head - Operations Management & Service Planning at Karachi.

The job responsibilities of Head - Operations Management & Service Planning at United Bank Limited (UBL) are:
This position will lead team of individuals who will manage Contact Center & Customer Care Support, Governance, Quality Assurance, Administrative controls and Monitoring functions along with continuously striving for International Recognition Certifications. Ensure seamless administrative & operational support clubbed with effective performance management capability and visibility of Service, Operational, performance and business KPIs.
β€’ Lead capacity planning activities ensuring delivery against operational requirements
β€’ Continuous reporting highlights of entire department with list of offering services, performance gaps, relative targets and deviation against period. Dashboard reporting, MIS etc.
β€’ Support data analysis and presents insights to key stakeholders to take informed decisions for change management considerations.
β€’ Design framework for dashboards to help key stakeholders understand health of business
β€’ Governance & Controls - Help develop policies, strategic plans, frameworks, methodologies and procedures to blend risk management, compliance, and performance monitoring.
β€’ Risk Management & Security - Ensuring the continuity of routine activities, and secure optimal risk-adjusted return through review and risk mapping. Controls include ID sharing, Data leakage, masking of information and securing customer PII also ensuring BCP/BIA of entire department
β€’ Compliance – Regular checks across Contact Center & Customer Care for compliance of regulators guidelines, organization guidelines and department SOP
β€’ Certification – Contact Center & Customer Care International Standard Organization Certifications and COPC for overall standard benchmarking
β€’ Audit - Carry out comprehensive and detailed audit and reviews through an examination of the management controls within Contact Center & Customer Care by gathering and evaluating evidences for safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization goals and objectives.
β€’ Play pivotal role in establishing guidelines and rules for efficient human resource recruitment and development
β€’ Develops and maintains effective communications to ensure employees have knowledge of training and new/updated product information.
β€’ Creating and maintaining database which may require tracking, employment records, and grievances also Coordinating with vendor for job accessories job cards and emp. Ids etc.
β€’ Retain and motivate all Contact Center & Customer Care employees via development of training programs and career pathing that challenge and grow employee skill sets.
β€’ Vendor management, Inventory Management, Requisitions, Recording of items / billings & Controls
β€’ Monitor / reports related to the expense and income and program revenue as well
β€’ Ensure effective controls by keeping strong vigilance, Capital Exp. bills processing, Recording & procurements to keep vigilance on Capital Exp. Budgeting under different heads
β€’ Co-ordination with Finance/IT Admin/Central Payment etc. on Capital Exp. Budgeting.
β€’ Devise and establish quality procedures, standards, and specifications.
β€’ Work closely with all internal stakeholders to establish quality requirements and customer expectations.
β€’ Collection of Employees feedback and improvement plan
β€’ Part of internal auditor panel to carryout routine audits of cross functional units with in contact center for ISO 9001 and ISO 27001 standards.
β€’ Core member of the Management Review Committee.

Qualification:

β€’ Master’s degree from an HEC Recognized Institute/University.
β€’ 10 years’ experience is required in relevant department/ field.

Skills Required:
β€’ Must have excellent interpersonal, communication and leadership skills.
β€’ Must have strong Cross-functional Relation Building Skills
β€’ Must have a clear understanding & complete knowledge of regulatory Guidelines, Process Management, and Quality Assurance Skills.
β€’ Must have strong decision-making skills.


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More


Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Head - Operations Management & Service Planning at United Bank Limited (UBL) from November 27, 2023
.


Last Date to Apply:

  • The last date to apply for the post of Head - Operations Management & Service Planning at United Bank Limited (UBL) is December 04, 2023.


How To Apply:

β€’ Apply online on given link below.


Submit your application:

Start your new career with just one click! Apply online for this exciting opportunity.





Other Jobs From United Bank Limited (UBL)


Other Related Jobs

Manager - Communications & Resource Development
Manager - Communications & Resource Development

@ The Indus Hospital, Korangi Campus, Karachi

πŸŽ“ Master Degree
🌏 Apply Online
πŸ“ Pakistan

Assistant Manager (Performance Marketer)
Assistant Manager (Performance Marketer)

@ The Indus Hospital, Korangi Campus, Karachi

πŸŽ“ Bachelor Degree
🌏 Apply Online
πŸ“ Pakistan

Assistant Head Nurse
Assistant Head Nurse

@ Recep Tayyip Erdogan Hospital, Muzaffargarh

πŸŽ“ Bachelor Degree
🌏 Apply Online
πŸ“ Pakistan

Head of Campus - Baikar Hospital, Balochistan
Head of Campus - Baikar Hospital, Balochistan

@ Baikar Hospital Dist. Dera Bughti, Balochistan

πŸŽ“ Doctorate Degree
🌏 Apply Online
πŸ“ Pakistan

Clinical Nursing Instructor - NICU (SSMC - Khi based)
Clinical Nursing Instructor - NICU (SSMC - Khi based)

@ The Indus Hospital, Sheikh Saeed Memorial Campus, Korangi, Karachi

πŸŽ“ Doctorate Degree
🌏 Apply Online
πŸ“ Pakistan

Assistant Head Nurse (Female OBGYN-Karachi Based)
Assistant Head Nurse (Female OBGYN-Karachi Based)

@ The Indus Hospital, Sheikh Saeed Memorial Campus, Korangi, Karachi

πŸŽ“ Bachelor Degree
🌏 Apply Online
♀ Encourages Females
πŸ“ Pakistan

Hiring - Persons with Polio Disability
Hiring - Persons with Polio Disability

@ United Bank Limited (UBL)

πŸŽ“ High School
πŸ’Ό No Experience Required
🌏 Apply Online
🏦 Banking Jobs
🚩 No. of Posts: 200
πŸ“ Pakistan

Officer Grade IV Program
Officer Grade IV Program

@ United Bank Limited (UBL)

πŸŽ“ High School
πŸ’Ό No Experience Required
🌏 Apply Online
🏦 Banking Jobs
🚩 No. of Posts: 200
πŸ“ Pakistan

Search for Jobs

Subscribe to Receive Job Alerts

Join Jobs WhatsApp Group
Stay up-to-date with latest jobs from JobGlobe.net
WhatsApp Group of JobGlobe
Join JobGlobe WhatsApp Group

Recent Jobs Posted

Posted on: 2024-10-29

Posted on: 2024-11-02

Posted on: 2024-11-01

Posted on: 2024-11-01

Posted on: 2024-11-02

Posted on: 2024-11-01

Posted on: 2024-11-01

Posted on: 2024-11-02

Posted on: 2024-10-28

Posted on: 2024-10-28



Popular Jobs

Posted on: 2024-06-29

Posted on: 2024-01-17

Posted on: 2023-09-16

Posted on: 2023-12-10

Posted on: 2023-12-10

Posted on: 2023-12-10

Posted on: 2024-01-19

Posted on: 2024-10-20

Posted on: 2024-10-20

Posted on: 2024-10-13


Jobs Expiring Soon

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04

Expiring on: 2024-11-04


Social Media
Social Media Pages

All the latest information, news and opportunities are shared on our official facebook page.


RSS Feeds and Sitemap
JobGlobe All Jobs - RSS Feeds
JobGlobe All Jobs - Sitemap Index
JobGlobe All Jobs - Sitemap
Jobs by Employers - RSS Feeds
Job openings in vaious cities at JobGlobe - RSS Feeds
News About Jobs Announced by various Companies, Institutes and Industries across the world
Important Pages of JobGlobe
JobGlobe News related to Jobs - Sitemap
JobGlobe News related to Jobs - RSS feeds