Head - Operations Management & Service Planning jobs at United Bank Limited (UBL) 2023

@ United Bank Limited (UBL)


Share with details: WhatsApp share

Job Industry:
Private
Job Type:
Full-time
Experience Level:
Senior Level
Submissions begins on:
2023-11-27
Job Posted at:
2023-11-27 18:17:25
Submission Deadline:
2023-12-04
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Eligiblity/ Qualifications:
Place(s) of Posting:
Location Type:
Physical / On-site
Country of Appointment:
Employer details:
Employer Contact Email:
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
Other Jobs from United Bank Limited (UBL):

Follow us on Social Media


Subscribe for Email Alerts

Description:

United Bank Limited (UBL) has announced job vacancy of Head - Operations Management & Service Planning at Karachi.

The job responsibilities of Head - Operations Management & Service Planning at United Bank Limited (UBL) are:
This position will lead team of individuals who will manage Contact Center & Customer Care Support, Governance, Quality Assurance, Administrative controls and Monitoring functions along with continuously striving for International Recognition Certifications. Ensure seamless administrative & operational support clubbed with effective performance management capability and visibility of Service, Operational, performance and business KPIs.
• Lead capacity planning activities ensuring delivery against operational requirements
• Continuous reporting highlights of entire department with list of offering services, performance gaps, relative targets and deviation against period. Dashboard reporting, MIS etc.
• Support data analysis and presents insights to key stakeholders to take informed decisions for change management considerations.
• Design framework for dashboards to help key stakeholders understand health of business
• Governance & Controls - Help develop policies, strategic plans, frameworks, methodologies and procedures to blend risk management, compliance, and performance monitoring.
• Risk Management & Security - Ensuring the continuity of routine activities, and secure optimal risk-adjusted return through review and risk mapping. Controls include ID sharing, Data leakage, masking of information and securing customer PII also ensuring BCP/BIA of entire department
• Compliance – Regular checks across Contact Center & Customer Care for compliance of regulators guidelines, organization guidelines and department SOP
• Certification – Contact Center & Customer Care International Standard Organization Certifications and COPC for overall standard benchmarking
• Audit - Carry out comprehensive and detailed audit and reviews through an examination of the management controls within Contact Center & Customer Care by gathering and evaluating evidences for safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization goals and objectives.
• Play pivotal role in establishing guidelines and rules for efficient human resource recruitment and development
• Develops and maintains effective communications to ensure employees have knowledge of training and new/updated product information.
• Creating and maintaining database which may require tracking, employment records, and grievances also Coordinating with vendor for job accessories job cards and emp. Ids etc.
• Retain and motivate all Contact Center & Customer Care employees via development of training programs and career pathing that challenge and grow employee skill sets.
• Vendor management, Inventory Management, Requisitions, Recording of items / billings & Controls
• Monitor / reports related to the expense and income and program revenue as well
• Ensure effective controls by keeping strong vigilance, Capital Exp. bills processing, Recording & procurements to keep vigilance on Capital Exp. Budgeting under different heads
• Co-ordination with Finance/IT Admin/Central Payment etc. on Capital Exp. Budgeting.
• Devise and establish quality procedures, standards, and specifications.
• Work closely with all internal stakeholders to establish quality requirements and customer expectations.
• Collection of Employees feedback and improvement plan
• Part of internal auditor panel to carryout routine audits of cross functional units with in contact center for ISO 9001 and ISO 27001 standards.
• Core member of the Management Review Committee.

Qualification:

• Master’s degree from an HEC Recognized Institute/University.
• 10 years’ experience is required in relevant department/ field.

Skills Required:
• Must have excellent interpersonal, communication and leadership skills.
• Must have strong Cross-functional Relation Building Skills
• Must have a clear understanding & complete knowledge of regulatory Guidelines, Process Management, and Quality Assurance Skills.
• Must have strong decision-making skills.


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

  • Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Head - Operations Management & Service Planning at United Bank Limited (UBL) from November 27, 2023
  • .


    Last Date to Apply:

  • The last date to apply for the post of Head - Operations Management & Service Planning at United Bank Limited (UBL) is December 04, 2023.

  • How To Apply:

    • Apply online on given link below.


    Submit your application:

    Start your new career with just one click! Apply online for this exciting opportunity.

  • Apply online for Head - Operations Management & Service Planning (United Bank Limited (UBL))




  • Other Jobs From United Bank Limited (UBL)


    Other Related Jobs

    Assistant/Head Clerk (BS-16) at Punjab Public Service Commision
    Assistant/Head Clerk (BS-16)

    @ Punjab Public Service Commision

    🏢 Government Job / Contract
    🎓 Bachelor Degree
    💼 No Experience Required
    🌏 Apply Online
    🚩 No. of Posts: 18
    📍 Pakistan

    More Details
    Middle Management Position Legal at Human Resource Solution International HRSI
    Middle Management Position Legal

    @ Human Resource Solution International HRSI

    🎓 Associate Degree
    📍 Pakistan

    More Details
    Confidential Secretaries at Human Resource Solution International HRSI
    Confidential Secretaries

    @ Human Resource Solution International HRSI

    🎓 Bachelor Degree
    📍 Pakistan

    More Details
    Medical Officer at Pakistan Rangers
    Medical Officer

    @ Pakistan Rangers

    🏢 Government Job / Contract
    🎓 Doctorate Degree
    🚩 No. of Posts: 4
    💰 Approx. Salary Range: 150000 - 200000 per Month
    📍 Pakistan

    More Details
    Asset Management Expert at Punjab Resource Improvement and Digital Effectiveness Program
    Asset Management Expert

    @ Punjab Resource Improvement and Digital Effectiveness Program

    🏢 Government Job
    🎓 Bachelor Degree
    📍 Pakistan

    More Details
    Assistant Director (OG-2) - State Bank Officers Training Scheme (SBOTS) - 26th Batch at State Bank of Pakistan (SBP)
    Assistant Director (OG-2) - State Bank Officers Training Scheme (SBOTS) - 26th Batch

    @ State Bank of Pakistan (SBP)

    🏢 Government Job
    🎓 Bachelor Degree
    💼 No Experience Required
    🌏 Apply Online
    🏦 Banking Jobs
    Supports Disable Quota
    🧑‍🤝‍🧑 Supports Minority Quota
    ♀ Encourages Females
    💰 Approx. Salary Range: 41000 - 82000 per Month
    📍 Pakistan

    More Details
    Director (OG-7) at State Bank of Pakistan (SBP)
    Director (OG-7)

    @ State Bank of Pakistan (SBP)

    🏢 Government Job
    🎓 Bachelor Degree
    🌏 Apply Online
    🏦 Banking Jobs
    Supports Disable Quota
    🧑‍🤝‍🧑 Supports Minority Quota
    ♀ Encourages Females
    📍 Pakistan

    More Details
    Director (OG-7) at State Bank of Pakistan (SBP)
    Director (OG-7)

    @ State Bank of Pakistan (SBP)

    🏢 Government Job
    🎓 Bachelor Degree
    🌏 Apply Online
    🏦 Banking Jobs
    Supports Disable Quota
    🧑‍🤝‍🧑 Supports Minority Quota
    ♀ Encourages Females
    📍 Pakistan

    More Details
    Senior Engineer - Assembly Line at Sui Southern Gas Company Limited (SSGC)
    Senior Engineer - Assembly Line

    @ Sui Southern Gas Company Limited (SSGC)

    🏢 Government Job
    🎓 Bachelor Degree
    🌏 Apply Online
    📍 Pakistan

    More Details
    Search for Jobs

    Subscribe to Receive Job Alerts

    Join Jobs WhatsApp Group
    Stay up-to-date with latest jobs from JobGlobe.net
    WhatsApp Group of JobGlobe
    Join JobGlobe WhatsApp Group

    Recent Jobs Posted

    Posted on: 2024-02-21

    Posted on: 2024-02-21

    Posted on: 2024-02-21

    Posted on: 2024-02-21

    Posted on: 2024-02-21

    Posted on: 2024-02-21

    Posted on: 2024-02-21

    Posted on: 2024-02-20

    Posted on: 2024-02-20

    Posted on: 2024-02-20



    Popular Jobs

    Jobs Expiring Soon

    Expiring on: 2024-02-21

    Expiring on: 2024-02-21

    Expiring on: 2024-02-21

    Expiring on: 2024-02-21

    Expiring on: 2024-02-21

    Expiring on: 2024-02-23

    Expiring on: 2024-02-23

    Expiring on: 2024-02-23

    Expiring on: 2024-02-23

    Expiring on: 2024-02-23


    Social Media
    Social Media Pages

    All the latest information, news and opportunities are shared on our official facebook page.


    RSS Feeds and Sitemap
    JobGlobe All Jobs - RSS Feeds
    JobGlobe All Jobs - Sitemap Index
    JobGlobe All Jobs - Sitemap
    Jobs by Employers - RSS Feeds
    Job openings in vaious cities at JobGlobe - RSS Feeds
    News About Jobs Announced by various Companies, Institutes and Industries across the world
    Important Pages of JobGlobe
    JobGlobe News related to Jobs - Sitemap
    JobGlobe News related to Jobs - RSS feeds