Customer Experience Specialist jobs at Master Group of Industries 2024

@ Customer Services Department, Master Group of Industries

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📍 Pakistan

Job Industry:

Private

Job Type:

Full-time

Experience Level:

Mid Level

Submissions begins on:

2023-12-15

Job Posted at:

2023-12-15 11:51:57

Submission Deadline:

2024-02-04

Disable Quota:

Not Mentioned

Female Quota:

Not Mentioned

Minority Quota:

Not Mentioned

Age Limit:

N/A

Eligiblity/ Qualifications:

Place(s) of Posting:

Location Type:

Physical / On-site

Applicant Location:

Pakistan (Country)

Country of Appointment:

Pakistan

Employer Department:

Customer Services Department

Employer details:

Master Group of Industries

Employer Contact Email:

info@master.com.pk

Employer Contact Phone:

(042) 111 - 666 - 555

Employer Address:

Master Group of Industries, 82-C1, Gulberg 3, Lahore

Other Jobs from Master Group of Industries:

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Description:

Master Group of Industries has announced job vacancy of Customer Experience Specialist at Customer Services Department Lahore.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Tracking customer experiences across online and offline channels, devices, and touchpoints
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness
• Drive customer retention, reduce churn, and increase customer satisfaction
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies
• Any other task assigned by Senior Management.

PERSONAL & TECHNICAL SKILLS:

Management / Interpersonal Skills:
• Communication
• Analytical skills
• Problem-solving
• Leadership
• Customer-centric mindset
• Conflict Management
• Problem solving and decision-making skills
• Data-driven decision-making
• Adaptability

KPI

• Net Promoter Score (NPS)
• Customer Satisfaction (CSAT)
• Customer Effort Score (CES)
• Customer Churn Rate
• Customer Retention

Qualification:

• Graduation in Marketing/Business Management

Experience:

• 05 to 07 Years

Employment Type:

This job offered by Master Group of Industries is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

Applications begins on:

The interested candidates/ job seekers can apply for the post of Customer Experience Specialist at Master Group of Industries from December 15, 2023

Last Date to Apply:

The last date to apply for the post of Customer Experience Specialist at Master Group of Industries is February 04, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

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Tags: CES, Full time, NPS, Regular

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