Customer Experience Specialist jobs at Master Group of Industries 2024

@ Customer Services Department, Master Group of Industries

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🎓 Bachelor Degree

🌏 Apply Online

📍 Pakistan

Description:

Master Group of Industries has announced job vacancy of Customer Experience Specialist at Customer Services Department Lahore.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Tracking customer experiences across online and offline channels, devices, and touchpoints
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness
• Drive customer retention, reduce churn, and increase customer satisfaction
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies
• Any other task assigned by Senior Management.

PERSONAL & TECHNICAL SKILLS:

Management / Interpersonal Skills:
• Communication
• Analytical skills
• Problem-solving
• Leadership
• Customer-centric mindset
• Conflict Management
• Problem solving and decision-making skills
• Data-driven decision-making
• Adaptability

KPI

• Net Promoter Score (NPS)
• Customer Satisfaction (CSAT)
• Customer Effort Score (CES)
• Customer Churn Rate
• Customer Retention

Qualification:

• Graduation in Marketing/Business Management

Experience:

• 05 to 07 Years

Employment Type:

• This job offered by Master Group of Industries is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More
  

Applications begins on:

• The interested candidates/ job seekers can apply for the post of Customer Experience Specialist at Master Group of Industries from December 15, 2023

.

Last Date to Apply:

• The last date to apply for the post of Customer Experience Specialist at Master Group of Industries is February 04, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

Start your new career with just one click! Apply online for this exciting opportunity.

• Apply online for Customer Experience Specialist (Master Group of Industries)

Tags: CES, Full time, NPS, Regular

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