Customer Experience Specialist jobs at Master Group of Industries 2024

@ Customer Services Department, Master Group of Industries


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Job Industry:
Private
Job Type:
Full-time
Experience Level:
Mid Level
Submissions begins on:
2023-12-15
Job Posted at:
2023-12-15 11:51:57
Submission Deadline:
2024-02-04
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Place(s) of Posting:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer Department:
Customer Services Department
Employer Contact Email:
Employer Contact Phone:
(042) 111 - 666 - 555
Employer Address:
Master Group of Industries, 82-C1, Gulberg 3, Lahore
Other Jobs from Master Group of Industries:

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Description:

Master Group of Industries has announced job vacancy of Customer Experience Specialist at Customer Services Department Lahore.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Tracking customer experiences across online and offline channels, devices, and touchpoints
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness
• Drive customer retention, reduce churn, and increase customer satisfaction
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies
• Any other task assigned by Senior Management.

PERSONAL & TECHNICAL SKILLS:


Management / Interpersonal Skills:
• Communication
• Analytical skills
• Problem-solving
• Leadership
• Customer-centric mindset
• Conflict Management
• Problem solving and decision-making skills
• Data-driven decision-making
• Adaptability

KPI


• Net Promoter Score (NPS)
• Customer Satisfaction (CSAT)
• Customer Effort Score (CES)
• Customer Churn Rate
• Customer Retention

Qualification:

• Graduation in Marketing/Business Management

Experience:


• 05 to 07 Years


Employment Type:

  • This job offered by Master Group of Industries is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

  • Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Customer Experience Specialist at Master Group of Industries from December 15, 2023
  • .


    Last Date to Apply:

  • The last date to apply for the post of Customer Experience Specialist at Master Group of Industries is February 04, 2024.

  • How To Apply:

    • Apply online on given link below.


    Submit your application:

    Start your new career with just one click! Apply online for this exciting opportunity.

  • Apply online for Customer Experience Specialist (Master Group of Industries)


  • Tags: CES, Full time, NPS, Regular


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