Head - Voice of Customer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)

Share with details:

🎓 Bachelor Degree

🌏 Apply Online

🏦 Banking Jobs

📍 Pakistan

Job Industry:

Private

Job Type:

Full-time

Experience Level:

Senior Level

Submissions begins on:

2024-01-15

Job Posted at:

2024-01-18 18:24:18

Submission Deadline:

2024-01-31

Disable Quota:

Not Mentioned

Female Quota:

Not Mentioned

Minority Quota:

Not Mentioned

Age Limit:

N/A

Eligiblity/ Qualifications:

Place(s) of Posting:

Karachi

Location Type:

Physical / On-site

Applicant Location:

Pakistan (Country)

Country of Appointment:

Pakistan

Employer details:

United Bank Limited (UBL)

Employer Contact Email:

customer.services@ubl.com.pk

Employer Contact Phone:

+92 21 32446949

Employer Address:

Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Other Jobs from United Bank Limited (UBL):

Subscribe for Email Alerts

Description:

United Bank Limited (UBL) has announced job vacancy of Head - Voice of Customer at Karachi.

The job responsibilities of Head - Voice of Customer at United Bank Limited (UBL) are:
• Design and implement VOC programs that provide the organization with actionable customer experience insights. This includes survey design and operations, reporting, analysis, and managing the closed loop process.
• Use customer feedback data to determine key drivers of customer success, loyalty, risk, churn, and overall experience, and then translate that into actionable insights.
• Inspire the stakeholders to listen, understand and act on customer feedback as an effective data-driven storyteller.
• Facilitate cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer experience improvements.
• Track the progress on action items with relevant stakeholders.
• Design and implement new improvement strategies across all voice of the customer activities.
• Ensure that all periodic and ad-hoc reports & presentations are submitted in a timely manner.
• Identify training needs in the department and arrange necessary training programs to improve staff performance.
• People management via coaching, motivating, supporting and directing staff to ensure they deliver high standards of performance.
• Ascertain the regulatory guidelines pertaining to VOC programs, keep informed about them, and ensure compliance.
• Eliminate audit comments (internal & external). Implement measures to minimize and curtail recurrence.

Qualification:

• Bachelor's/Master's in Business Administration from any HEC recognized Institute.
• 10-12 years of experience in this capacity.
• Knowledge of the demands, scope, and service delivery of both front-line and back-office tasks.
• Expertise in insights generation to drive positive outcomes in customer experience.
• Expert empathy skills with high emotional intelligence, and experience in applying those skills in a business context.
• Demonstrated ability to champion the customer experience and encourage others to do the same.

Employment Type:

This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

Applications begins on:

The interested candidates/ job seekers can apply for the post of Head - Voice of Customer at United Bank Limited (UBL) from January 15, 2024

Last Date to Apply:

The last date to apply for the post of Head - Voice of Customer at United Bank Limited (UBL) is January 31, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

Start your new career with just one click! Apply online for this exciting opportunity.

Apply online for Head - Voice of Customer (United Bank Limited (UBL))

Tags: Business, Management, Regular, UBL

Apply for Head - Voice of Customer at United Bank Limited (UBL)

Frequently Asked Questions (FAQs)

Q: What are the job responsibilities of Head - Voice of Customer at United Bank Limited (UBL)?

A: The job responsibilities of Head - Voice of Customer at United Bank Limited (UBL) are:
• Design and implement VOC programs that provide the organization with actionable customer experience insights. This includes survey design and operations, reporting, analysis, and managing the closed loop process.
• Use customer feedback data to determine key drivers of customer success, loyalty, risk, churn, and overall experience, and then translate that into actionable insights.
• Inspire the stakeholders to listen, understand and act on customer feedback as an effective data-driven storyteller.
• Facilitate cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer experience improvements.
• Track the progress on action items with relevant stakeholders.
• Design and implement new improvement strategies across all voice of the customer activities.
• Ensure that all periodic and ad-hoc reports & presentations are submitted in a timely manner.
• Identify training needs in the department and arrange necessary training programs to improve staff performance.
• People management via coaching, motivating, supporting and directing staff to ensure they deliver high standards of performance.
• Ascertain the regulatory guidelines pertaining to VOC programs, keep informed about them, and ensure compliance.
• Eliminate audit comments (internal & external). Implement measures to minimize and curtail recurrence.