District Operations Manager (DOM) jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)


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🚩 No. of Posts: 200


Job Industry:
Private
Job Type:
Full-time
Experience Level:
Mid Level
Submissions begins on:
2024-02-06
Job Posted at:
2024-02-07 13:25:29
Submission Deadline:
2024-02-16
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Eligiblity/ Qualifications:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer details:
Employer Contact Email:
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
Other Jobs from United Bank Limited (UBL):

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Description:

United Bank Limited (UBL) has announced job vacancy of District Operations Manager (DOM) at Multiple Cities.

The job responsibilities of District Operations Manager (DOM) at United Bank Limited (UBL) are:
• Accept and hold direct reports accountable for maintaining and growing current relationships and business volume
• Ensure deployment of adequately skilled staff in line with required capacity plan
• Ensure implementation of laid down procedural check at assigned branches as scheduled, identifying, reporting and addressing non-compliance
• Ensure conducting regular skill gap analysis for all customer services staff, accurately identifying the evolving training needs and facilitating provisioning of required training
• Ensure close working relationship with the District Sales Manager to understand evolving service needs and adjust branch service delivery in a proactive manner
• Explore ways and means to establish/refine tactics for conducting regular service level reviews, branches business data and transaction data with a view to adjust tactics aimed at improving service delivery and promoting use of alternate service channels
• Optimize staffing within the district to meet or exceed service levels and continuously improving productivity
• Ensure adherence to Bank and State Bank regulations
• Participate and manage district budget associated with service delivery
• Responsible for implementation of security policies and measures issued by security services department
• Meeting with BOMs to discuss possible improvements in customer service
• Ensure timely, accurate and justified performance evaluations of all operations staff in respective district and in strong coordination with District Sales Manager in case of Charlie and Delta employees
• Being involved in staff recruitment and appraisals of all customer services staff irrespective of branch category
• Responsible for surprise checks and branch visits and verify SOD/EOD check list
• Leading or supervising a team of customer service staff

Qualification:

Minimum Qualifications:
• Candidate preferably will be a business graduate with demonstrated customer services and analytical skills

Minimum Experience:
• A minimum of five years Branch Banking experience is desirable but not mandatory for candidates with exceptional leadership and process knowledge of financial services industry or any other banking discipline

Job Specific Skills:
• Outstanding customer service and influencing skills.
• Goal oriented, analytical and process driven with a strong cost bias.
• End to end product, service delivery and processes knowledge.
• Demonstrated capability to establish business reports and transaction statistics.
• Demonstrated ability to establish measurable goals and hold team members accountable against.


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

  • Applications begins on:

  • The interested candidates/ job seekers can apply for the post of District Operations Manager (DOM) at United Bank Limited (UBL) from February 06, 2024
  • .


    Last Date to Apply:

  • The last date to apply for the post of District Operations Manager (DOM) at United Bank Limited (UBL) is February 16, 2024.

  • How To Apply:

    • Apply online on given link below.


    Submit your application:

    Start your new career with just one click! Apply online for this exciting opportunity.

  • Apply online for District Operations Manager (DOM) (United Bank Limited (UBL))


  • Tags: Accounting & Finance, Management, Regular, UBL


    Frequently Asked Questions (FAQs)

    Q: What are the job responsibilities of District Operations Manager (DOM) at United Bank Limited (UBL)?
    A: The job responsibilities of District Operations Manager (DOM) at United Bank Limited (UBL) are: \n• Accept and hold direct reports accountable for maintaining and growing current relationships and business volume\n• Ensure deployment of adequately skilled staff in line with required capacity plan\n• Ensure implementation of laid down procedural check at assigned branches as scheduled, identifying, reporting and addressing non-compliance\n• Ensure conducting regular skill gap analysis for all customer services staff, accurately identifying the evolving training needs and facilitating provisioning of required training\n• Ensure close working relationship with the District Sales Manager to understand evolving service needs and adjust branch service delivery in a proactive manner\n• Explore ways and means to establish/refine tactics for conducting regular service level reviews, branches business data and transaction data with a view to adjust tactics aimed at improving service delivery and promoting use of alternate service channels\n• Optimize staffing within the district to meet or exceed service levels and continuously improving productivity\n• Ensure adherence to Bank and State Bank regulations\n• Participate and manage district budget associated with service delivery\n• Responsible for implementation of security policies and measures issued by security services department\n• Meeting with BOMs to discuss possible improvements in customer service\n• Ensure timely, accurate and justified performance evaluations of all operations staff in respective district and in strong coordination with District Sales Manager in case of Charlie and Delta employees\n• Being involved in staff recruitment and appraisals of all customer services staff irrespective of branch category\n• Responsible for surprise checks and branch visits and verify SOD/EOD check list\n• Leading or supervising a team of customer service staff
     

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