Regional Operations Head jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)

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🚩 No. of Posts: 200

📍 Pakistan

Job Industry:

Private

Job Type:

Full-time

Experience Level:

Senior Level

Submissions begins on:

2024-02-06

Job Posted at:

2024-02-07 13:37:50

Submission Deadline:

2024-02-16

Disable Quota:

Not Mentioned

Female Quota:

Not Mentioned

Minority Quota:

Not Mentioned

Age Limit:

N/A

Eligiblity/ Qualifications:

Location Type:

Physical / On-site

Applicant Location:

Pakistan (Country)

Country of Appointment:

Pakistan

Employer details:

United Bank Limited (UBL)

Employer Contact Email:

customer.services@ubl.com.pk

Employer Contact Phone:

+92 21 32446949

Employer Address:

Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

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Description:

United Bank Limited (UBL) has announced job vacancy of Regional Operations Head at Multiple Cities.

The job responsibilities of Regional Operations Head at United Bank Limited (UBL) are:
• Achieve process efficiencies by effective implementation of all Customer Service initiatives/automation/centralization etc.
• Maximum support to all Business groups provided throughout the branches network with improved quality of Customer Services.
• Meet the Standard TATs in all Que-matic/Non-Que-matic branches in delivery of Customer Services.
• Ensure compliance to all institutional/SBP Policies/Procedures/Regulations in the branches operations by Monitoring Rectification of Audit Exceptions.
• Achieve Improvement in Audit Ratings with an objective of NIL BA/MA categories Strict adherence to Bank's Schedule of Charges with Zero Loss/Leakage of Income.
• Ensure efficient HO/Nostro reconciliations with settlement of open items within 7 days and no items opened beyond 30 days.
• Effectively manage cash with an objective to minimize cash holding at branches/Cash Cells/NBP/ATM and avoid SBP penalties.
• Ensure strict compliance to all SBP/Govt Regulations to achieve improved SBP ratings.
• Ensure effective implementation of policy regarding KYC/CNIC/AML in the branches with no exceptions
• Ensure clearance of Sundry/Suspense/other Assets and Inter Branch Entries within 30 days
• Work closely with Customer Service Head, identify skill gaps and training needs for the branch staff
• Ensure participation in all Products/Compliance/Staff Grooming Training Sessions at the Training Centre.
• Arrange regular on job training/coaching of staff at branches to improve their Performance Standards and Delivery of Customer Service.
• Closely monitor ATM Operations and ensure 95%+ uptime in the Districts.
• Achieve optimal capacity and working on succession planning.
• Perform Transaction trend analysis on quarterly basis.
• Prepare strong succession plan for each FT by elevating good resources to higher level.
• Monitor mechanism at Regional level & send cost trend analysis.
• Visit at least 4-5 branches in a month and try to visit all branches in one year.
• Ensure issuance of report by DOM after his visit to branches; he/she must follow up till closure of exceptions raised by DOM.
• Initiate the mechanism that all DOMs should forward their monthly visit reports to Regional Office for review & necessary follow-up to arrange its compliance too. Further ROH also needs to check the status of compliance against these reports during his/her visits at the branches.
• Provide guidance to the branches regarding Performance Management.
• Ensure initiating of strong monitoring center in order to continuously push the field to achieve the best results in Score Card.
• Ensure control by implementing strong monitoring system at Regional level. Ensuring key steps in this regard for close monitoring of quality of DOM visit reports & its compliance.
• Implement the Daily Monitoring System of Dash Board at Regional level ensuring strong follow-up with the Districts & Branches in order to rectify the outstanding exceptions/alerts on Dashboard to maintain its weightage in the Score Card.

Qualification:

Minimum Qualifications:
• A Master's degree (Preferably MBA) with minimum 10 years' experience or Bachelor's with minimum 15-year experience and trainings. Professional certification would be an added advantage.

Minimum Experience:
• Minimum 15 years of Branch Banking and Back Office experience for Graduate and ten years for Master's

Job Specific Skills:
1) Administration/operational skills and product knowledge
2) Strong communication skills, command and fluency in Urdu & English languages

Behavioral Skills:
• Good Coach/Mentor, Productive, Result-oriented, Good Communicator -listens and shares information with has a clear vision/strategy for the team.

Employment Type:

This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

Applications begins on:

The interested candidates/ job seekers can apply for the post of Regional Operations Head at United Bank Limited (UBL) from February 06, 2024

Last Date to Apply:

The last date to apply for the post of Regional Operations Head at United Bank Limited (UBL) is February 16, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

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Tags: Audit, Business, Management, Regular, UBL

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Frequently Asked Questions (FAQs)

Q: What are the job responsibilities of Regional Operations Head at United Bank Limited (UBL)?

A: The job responsibilities of Regional Operations Head at United Bank Limited (UBL) are:
• Achieve process efficiencies by effective implementation of all Customer Service initiatives/automation/centralization etc.
• Maximum support to all Business groups provided throughout the branches network with improved quality of Customer Services.
• Meet the Standard TATs in all Que-matic/Non-Que-matic branches in delivery of Customer Services.
• Ensure compliance to all institutional/SBP Policies/Procedures/Regulations in the branches operations by Monitoring Rectification of Audit Exceptions.
• Achieve Improvement in Audit Ratings with an objective of NIL BA/MA categories Strict adherence to Bank\'s Schedule of Charges with Zero Loss/Leakage of Income.
• Ensure efficient HO/Nostro reconciliations with settlement of open items within 7 days and no items opened beyond 30 days.
• Effectively manage cash with an objective to minimize cash holding at branches/Cash Cells/NBP/ATM and avoid SBP penalties.
• Ensure strict compliance to all SBP/Govt Regulations to achieve improved SBP ratings.
• Ensure effective implementation of policy regarding KYC/CNIC/AML in the branches with no exceptions
• Ensure clearance of Sundry/Suspense/other Assets and Inter Branch Entries within 30 days
• Work closely with Customer Service Head, identify skill gaps and training needs for the branch staff
• Ensure participation in all Products/Compliance/Staff Grooming Training Sessions at the Training Centre.
• Arrange regular on job training/coaching of staff at branches to improve their Performance Standards and Delivery of Customer Service.
• Closely monitor ATM Operations and ensure 95%+ uptime in the Districts.
• Achieve optimal capacity and working on succession planning.
• Perform Transaction trend analysis on quarterly basis.
• Prepare strong succession plan for each FT by elevating good resources to higher level.
• Monitor mechanism at Regional level & send cost trend analysis.
• Visit at least 4-5 branches in a month and try to visit all branches in one year.
• Ensure issuance of report by DOM after his visit to branches; he/she must follow up till closure of exceptions raised by DOM.
• Initiate the mechanism that all DOMs should forward their monthly visit reports to Regional Office for review & necessary follow-up to arrange its compliance too. Further ROH also needs to check the status of compliance against these reports during his/her visits at the branches.
• Provide guidance to the branches regarding Performance Management.
• Ensure initiating of strong monitoring center in order to continuously push the field to achieve the best results in Score Card.
• Ensure control by implementing strong monitoring system at Regional level. Ensuring key steps in this regard for close monitoring of quality of DOM visit reports & its compliance.
• Implement the Daily Monitoring System of Dash Board at Regional level ensuring strong follow-up with the Districts & Branches in order to rectify the outstanding exceptions/alerts on Dashboard to maintain its weightage in the Score Card.