Regional Operations Head jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)


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🚩 No. of Posts: 200


Job Industry:
Private
Job Type:
Full-time
Experience Level:
Senior Level
Submissions begins on:
2024-02-06
Job Posted at:
2024-02-07 13:37:50
Submission Deadline:
2024-02-16
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Eligiblity/ Qualifications:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer details:
Employer Contact Email:
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
Other Jobs from United Bank Limited (UBL):

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Description:

United Bank Limited (UBL) has announced job vacancy of Regional Operations Head at Multiple Cities.

The job responsibilities of Regional Operations Head at United Bank Limited (UBL) are:
• Achieve process efficiencies by effective implementation of all Customer Service initiatives/automation/centralization etc.
• Maximum support to all Business groups provided throughout the branches network with improved quality of Customer Services.
• Meet the Standard TATs in all Que-matic/Non-Que-matic branches in delivery of Customer Services.
• Ensure compliance to all institutional/SBP Policies/Procedures/Regulations in the branches operations by Monitoring Rectification of Audit Exceptions.
• Achieve Improvement in Audit Ratings with an objective of NIL BA/MA categories Strict adherence to Bank's Schedule of Charges with Zero Loss/Leakage of Income.
• Ensure efficient HO/Nostro reconciliations with settlement of open items within 7 days and no items opened beyond 30 days.
• Effectively manage cash with an objective to minimize cash holding at branches/Cash Cells/NBP/ATM and avoid SBP penalties.
• Ensure strict compliance to all SBP/Govt Regulations to achieve improved SBP ratings.
• Ensure effective implementation of policy regarding KYC/CNIC/AML in the branches with no exceptions
• Ensure clearance of Sundry/Suspense/other Assets and Inter Branch Entries within 30 days
• Work closely with Customer Service Head, identify skill gaps and training needs for the branch staff
• Ensure participation in all Products/Compliance/Staff Grooming Training Sessions at the Training Centre.
• Arrange regular on job training/coaching of staff at branches to improve their Performance Standards and Delivery of Customer Service.
• Closely monitor ATM Operations and ensure 95%+ uptime in the Districts.
• Achieve optimal capacity and working on succession planning.
• Perform Transaction trend analysis on quarterly basis.
• Prepare strong succession plan for each FT by elevating good resources to higher level.
• Monitor mechanism at Regional level & send cost trend analysis.
• Visit at least 4-5 branches in a month and try to visit all branches in one year.
• Ensure issuance of report by DOM after his visit to branches; he/she must follow up till closure of exceptions raised by DOM.
• Initiate the mechanism that all DOMs should forward their monthly visit reports to Regional Office for review & necessary follow-up to arrange its compliance too. Further ROH also needs to check the status of compliance against these reports during his/her visits at the branches.
• Provide guidance to the branches regarding Performance Management.
• Ensure initiating of strong monitoring center in order to continuously push the field to achieve the best results in Score Card.
• Ensure control by implementing strong monitoring system at Regional level. Ensuring key steps in this regard for close monitoring of quality of DOM visit reports & its compliance.
• Implement the Daily Monitoring System of Dash Board at Regional level ensuring strong follow-up with the Districts & Branches in order to rectify the outstanding exceptions/alerts on Dashboard to maintain its weightage in the Score Card.

Qualification:

Minimum Qualifications:
• A Master's degree (Preferably MBA) with minimum 10 years' experience or Bachelor's with minimum 15-year experience and trainings. Professional certification would be an added advantage.

Minimum Experience:
• Minimum 15 years of Branch Banking and Back Office experience for Graduate and ten years for Master's

Job Specific Skills:
1) Administration/operational skills and product knowledge
2) Strong communication skills, command and fluency in Urdu & English languages

Behavioral Skills:
• Good Coach/Mentor, Productive, Result-oriented, Good Communicator -listens and shares information with has a clear vision/strategy for the team.


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

  • Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Regional Operations Head at United Bank Limited (UBL) from February 06, 2024
  • .


    Last Date to Apply:

  • The last date to apply for the post of Regional Operations Head at United Bank Limited (UBL) is February 16, 2024.

  • How To Apply:

    • Apply online on given link below.


    Submit your application:

    Start your new career with just one click! Apply online for this exciting opportunity.

  • Apply online for Regional Operations Head (United Bank Limited (UBL))


  • Tags: Audit, Business, Management, Regular, UBL


    Frequently Asked Questions (FAQs)

    Q: What are the job responsibilities of Regional Operations Head at United Bank Limited (UBL)?
    A: The job responsibilities of Regional Operations Head at United Bank Limited (UBL) are: \n• Achieve process efficiencies by effective implementation of all Customer Service initiatives/automation/centralization etc.\n• Maximum support to all Business groups provided throughout the branches network with improved quality of Customer Services.\n• Meet the Standard TATs in all Que-matic/Non-Que-matic branches in delivery of Customer Services.\n• Ensure compliance to all institutional/SBP Policies/Procedures/Regulations in the branches operations by Monitoring Rectification of Audit Exceptions.\n• Achieve Improvement in Audit Ratings with an objective of NIL BA/MA categories Strict adherence to Bank\'s Schedule of Charges with Zero Loss/Leakage of Income.\n• Ensure efficient HO/Nostro reconciliations with settlement of open items within 7 days and no items opened beyond 30 days.\n• Effectively manage cash with an objective to minimize cash holding at branches/Cash Cells/NBP/ATM and avoid SBP penalties.\n• Ensure strict compliance to all SBP/Govt Regulations to achieve improved SBP ratings.\n• Ensure effective implementation of policy regarding KYC/CNIC/AML in the branches with no exceptions\n• Ensure clearance of Sundry/Suspense/other Assets and Inter Branch Entries within 30 days\n• Work closely with Customer Service Head, identify skill gaps and training needs for the branch staff\n• Ensure participation in all Products/Compliance/Staff Grooming Training Sessions at the Training Centre.\n• Arrange regular on job training/coaching of staff at branches to improve their Performance Standards and Delivery of Customer Service.\n• Closely monitor ATM Operations and ensure 95%+ uptime in the Districts.\n• Achieve optimal capacity and working on succession planning.\n• Perform Transaction trend analysis on quarterly basis.\n• Prepare strong succession plan for each FT by elevating good resources to higher level.\n• Monitor mechanism at Regional level & send cost trend analysis.\n• Visit at least 4-5 branches in a month and try to visit all branches in one year.\n• Ensure issuance of report by DOM after his visit to branches; he/she must follow up till closure of exceptions raised by DOM.\n• Initiate the mechanism that all DOMs should forward their monthly visit reports to Regional Office for review & necessary follow-up to arrange its compliance too. Further ROH also needs to check the status of compliance against these reports during his/her visits at the branches.\n• Provide guidance to the branches regarding Performance Management.\n• Ensure initiating of strong monitoring center in order to continuously push the field to achieve the best results in Score Card.\n• Ensure control by implementing strong monitoring system at Regional level. Ensuring key steps in this regard for close monitoring of quality of DOM visit reports & its compliance.\n• Implement the Daily Monitoring System of Dash Board at Regional level ensuring strong follow-up with the Districts & Branches in order to rectify the outstanding exceptions/alerts on Dashboard to maintain its weightage in the Score Card.
     

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