Digital Customer Care Officer (Email /Social Media) - Contact Centre jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)


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🚩 No. of Posts: 200


Job Industry:
Private
Job Type:
Full-time
Experience Level:
Senior Level
Submissions begins on:
2024-09-19
Job Posted at:
2024-09-19 14:45:09
Submission Deadline:
2024-09-30
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Place(s) of Posting:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer details:
Employer Contact Email:
customer.services@ubl.com.pk
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
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Description:

United Bank Limited (UBL) has announced job vacancy of Digital Customer Care Officer (Email /Social Media) - Contact Centre at Karachi.

The job responsibilities of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) are:

As a Digital Customer Care Officer, you will play a crucial role in managing and enhancing our digital customer interactions. You will be responsible for providing high-quality support through various digital channels, including email, chat, social media, and mobile apps. Your goal will be to ensure that every customer has a seamless and satisfying experience with UBL.

Key Responsibilities:
- Digital Support: Provide timely and effective responses to customer inquiries via email, chat, social media, and other digital platforms.
- Issue Resolution: Address and resolve customer issues and complaints efficiently while maintaining a high level of professionalism.
- Customer Engagement: Engage with customers proactively to identify their needs and offer relevant solutions or product recommendations.
- Feedback Management: Collect and analyze customer feedback to improve service quality and suggest enhancements to digital platforms.
- Knowledge Maintenance: Stay updated on UBL's products, services, and digital tools to provide accurate and helpful information to customers.

Qualification:

- Education: Intermediate / O & A Level Background will be prefer.
- Experience: Minimum of 1-2 years of experience in a customer service role, preferably within a contact center environment.
- Technical Skills: Proficiency in digital communication tools and platforms (e.g., CRM systems, social media management tools).
- Communication: Excellent written and verbal communication skills with the ability to convey information clearly and concisely.
- Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently.
- Customer-Focused: A customer-centric approach with a passion for delivering exceptional service.
- Team Player: Ability to work collaboratively in a team-oriented environment.


Experience:
• 1 - 2 Year


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More


Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) from September 19, 2024
.


Last Date to Apply:

  • The last date to apply for the post of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) is September 30, 2024.


How To Apply:

• Apply online on given link below.


Submit your application:

Start your new career with just one click! Apply online for this exciting opportunity.



Tags: Banking Job, Customer Service, Full-time, Regular, Social Media


Frequently Asked Questions (FAQs)

Q: What are the Job Responsibilities of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL)?
A: The Job Responsibilities of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) are:
  As a Digital Customer Care Officer, you will play a crucial role in managing and enhancing our digital customer interactions. You will be responsible for providing high-quality support through various digital channels, including email, chat, social media, and mobile apps. Your goal will be to ensure that every customer has a seamless and satisfying experience with UBL. - Digital Support: Provide timely and effective responses to customer inquiries via email, chat, social media, and other digital platforms. - Issue Resolution: Address and resolve customer issues and complaints efficiently while maintaining a high level of professionalism. - Customer Engagement: Engage with customers proactively to identify their needs and offer relevant solutions or product recommendations. - Feedback Management: Collect and analyze customer feedback to improve service quality and suggest enhancements to digital platforms. - Knowledge Maintenance: Stay updated on UBL’s products, services, and digital tools to provide accurate and helpful information to customers.
 

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