Digital Customer Care Officer (Email /Social Media) - Contact Centre jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)

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🎓 Intermediate Level

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🏦 Banking Jobs

🚩 No. of Posts: 200

📍 Pakistan

Description:

United Bank Limited (UBL) has announced job vacancy of Digital Customer Care Officer (Email /Social Media) - Contact Centre at Karachi.

The job responsibilities of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) are:

As a Digital Customer Care Officer, you will play a crucial role in managing and enhancing our digital customer interactions. You will be responsible for providing high-quality support through various digital channels, including email, chat, social media, and mobile apps. Your goal will be to ensure that every customer has a seamless and satisfying experience with UBL.

Key Responsibilities:
- Digital Support: Provide timely and effective responses to customer inquiries via email, chat, social media, and other digital platforms.
- Issue Resolution: Address and resolve customer issues and complaints efficiently while maintaining a high level of professionalism.
- Customer Engagement: Engage with customers proactively to identify their needs and offer relevant solutions or product recommendations.
- Feedback Management: Collect and analyze customer feedback to improve service quality and suggest enhancements to digital platforms.
- Knowledge Maintenance: Stay updated on UBL's products, services, and digital tools to provide accurate and helpful information to customers.

Qualification:

- Education: Intermediate / O & A Level Background will be prefer.
- Experience: Minimum of 1-2 years of experience in a customer service role, preferably within a contact center environment.
- Technical Skills: Proficiency in digital communication tools and platforms (e.g., CRM systems, social media management tools).
- Communication: Excellent written and verbal communication skills with the ability to convey information clearly and concisely.
- Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently.
- Customer-Focused: A customer-centric approach with a passion for delivering exceptional service.
- Team Player: Ability to work collaboratively in a team-oriented environment.


Experience:
• 1 - 2 Year

Employment Type:

This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

Applications begins on:

The interested candidates/ job seekers can apply for the post of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) from September 19, 2024

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Last Date to Apply:

The last date to apply for the post of Digital Customer Care Officer (Email /Social Media) - Contact Centre at United Bank Limited (UBL) is September 30, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

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Apply online for Digital Customer Care Officer (Email /Social Media) - Contact Centre (United Bank Limited (UBL))

Tags: Banking Job, Customer Service, Full-time, Regular, Social Media

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