Manager Digital Customer Relationship jobs at United Bank Limited (UBL) 2024

A: The Job Responsibilities of Manager Digital Customer Relationship at United Bank Limited (UBL) are:
 
• CRM Strategy Development:
• Develop and implement a comprehensive CRM strategy to optimize customer interactions and relationships.
• Analyze customer data to identify trends and inform marketing strategies and service enhancements.
• Project Management:
• Lead CRM-related projects, including the implementation of new systems, enhancements to existing platforms, and the deployment of AI-driven chatbots.
• Define project scope, goals, and deliverables; develop detailed project plans; and allocate resources effectively.
• Monitor project progress, ensuring adherence to timelines and budgets, and make adjustments as necessary.
• Chatbot/AI Development:
• Collaborate with IT and UX teams to design and implement AI-driven conversational bots that enhance customer experience.
• Evaluate chatbot performance and iterate based on customer feedback and analytics.
• Contact Center Upgrades:
• Assess current contact center processes and recommend technology upgrades and improvements to enhance service delivery.
• Work with vendors and internal teams to ensure successful integration of new tools and technologies.
• Data Analysis & Reporting:
• Generate regular reports on CRM performance metrics, project statuses, and customer engagement levels.
• Utilize data insights to drive continuous improvement in customer engagement strategies.
• Cross-Functional Collaboration:
• Partner with marketing, sales, and IT teams to ensure alignment of CRM initiatives with organizational goals.
• Facilitate workshops and meetings to gather stakeholder input and drive project success.
• Training & Support:
• Conduct training sessions for staff on CRM tools, project processes, and best practices in customer engagement.
• Provide ongoing support and troubleshoot issues related to CRM systems and project implementations.