Customer Care Officer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)

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🎓 Bachelor Degree

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🏦 Banking Jobs

🚩 No. of Posts: 200

📍 Pakistan

Description:

United Bank Limited (UBL) has announced job vacancy of Customer Care Officer at Karachi.

The job responsibilities of Customer Care Officer at United Bank Limited (UBL) are:

Key Responsibilities:
• A Customer Care Officer is required to handle customer query within the standard time. The response rate/ target should be maintained as defined by the management
• Response quality as per defined standards. Also ensuring that Courtesy and Accuracy targets are met
• Monitoring and following up with the concerned department who are responsible to resolve complaints and to close the same on Complaint Management & Tracking System.
• To highlight issues/problems/queries faced during complaint resolution to their respective team supervisors/ managers.
• To interact with the customers through suitable medium of communication as and when directed.
• To timely complete any additional tasks / initiatives assigned besides the routine daily day tasks.
• Attendance, Punctuality and manned minutes are completed to achieve the productivity target
• To escalate and follow-up on unresolved/ Open beyond TAT cases as per agreed escalation matrix.
• To make acknowledgement, follow up/interim calls to the customers.
• Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited. Confidential and proprietary information may not be copied, reproduced, or disseminated in any way.

Qualification:

Minimum Qualifications :
• Minimum Graduate

Minimum Experience :
• Minimum 01-year Contact Center/Banking Industry experience is required

Job Specific Skills:
• Having basic knowledge of customer services
• Must be able to perform tasks and provide responses within defined timelines.

Behavioral Skills:
• Good Communication Skills in English & Urdu
• Command and fluency in Urdu & English languages.

Experience:
• 1 - 2 Year

Employment Type:

• This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More
  

Applications begins on:

• The interested candidates/ job seekers can apply for the post of Customer Care Officer at United Bank Limited (UBL) from November 18, 2024

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Last Date to Apply:

• The last date to apply for the post of Customer Care Officer at United Bank Limited (UBL) is December 06, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

Start your new career with just one click! Apply online for this exciting opportunity.

• Apply online for Customer Care Officer (United Bank Limited (UBL))

Tags: Banking Job, Customer Service, Full-time, Regular, UBL

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