Job Overview
Role: Customer Support Specialist - International. Category: Operations. Location: Lahore (Ibex 1) Plot no. 7, Aitchison Street 1KM Thokar Niaz Baig, Raiwind Road Lahore, PK. Employment Type: Full Time. Date Posted: 2024-02-19. Application Deadline: 2026-06-25.
Overview
Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
Qualifications
- O Levels/Matriculation or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Responsibilities
- Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
Key Responsibilities
- Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
Eligibility / Qualification Required:
- O Levels/Matriculation or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
How to Apply:
Apply online using the official IBEX application link below.
Apply Now