This Manager position, within the Internal Firm Services line, specializes in the design, assessment, and delivery of Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments. This crucial role involves leading end-to-end architecture, migration planning, and rollout of unified communications, ensuring alignment with enterprise infrastructure standards and minimal business disruption. Candidates seeking challenging unified communications jobs or Microsoft Teams careers will find this opportunity engaging. Key responsibilities include:

• Assess existing IT/telephony environments and identify gaps vs. global standards.
• Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
• Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
• Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
• Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
• Produce architecture documents, migration playbooks, and operations handover packages.
• Support adoption/change efforts and ensure smooth user transition to new voice capabilities.

Eligibility / Qualification Required:

Required Expertise:

• Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
• Solid knowledge of M365, Exchange Online, Entra ID/AD.
• Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
• Experience in large-scale UC migrations and multi-country environments.

Preferred Background & Certifications:

• Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
• Practical experience in contact center integrations and hybrid/cloud identity models.

Education:

Degrees/Field of Study required: Not specified.
Degrees/Field of Study preferred: Not specified.

Required Skills:

Not specified.

Optional Skills:

• Accepting Feedback
• Active Listening
• Amazon Web Services (AWS)
• Analytical Thinking
• Apptio
• Cloud Administration
• Cloud-Based Service Management
• Cloud Compliance
• Cloud Engineering
• Cloud Infrastructure
• Cloud Infrastructure Architecture Design
• Cloud Infrastructure Optimization
• Cloud Migration
• Cloud Operations (CloudOps)
• Cloud Performance Optimization
• Cloud Service Delivery
• Cloud Strategy
• Coaching and Feedback
• Communication
• Creativity
• CrowdStrike
• Dynatrace APM
• Embracing Change
• Emotional Regulation {+ 24 more}

Desired Languages:

Not specified.

How to Apply:

Application instructions are not provided in the job description.

General Conditions:

General conditions for this position are not provided in the job description.
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