Front Desk Receptionist

Job Overview

Role: Front Desk Receptionist. Category: Front Office and Guest Experience. Location: Four Seasons London at Tower Bridge London London United Kingdom.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar). Front Desk Receptionist Four Seasons Hotel London at Tower Bridge At Four Seasons, the guest journey begins and ends at the Front Desk. Our Reception team creates the first impression and the lasting memory of every stay through warmth, efficiency, and genuine care. Four Seasons Hotel London at Tower Bridge is seeking a Front Desk Receptionist to join our team. This is a key, visible role within the hotel, suited to a confident and service‑driven professional who takes pride in delivering exceptional guest experiences. The role As a Front Desk Receptionist, you will be the first and last point of contact for our guests, ensuring a seamless and personalised experience from arrival through to departure. You will manage check ins and check outs, respond to guest requests, and work closely with colleagues across the hotel to ensure every stay is smooth, thoughtful, and reflective of Four Seasons standards. This role requires strong organisation, attention to detail, and the ability to remain calm and professional in a fast‑paced luxury environment. What you will do Welcome guests warmly and manage all aspects of arrival and departure Handle check in and check out procedures accurately using Opera PMS Respond to guest enquiries and requests promptly and professionally Coordinate with Housekeeping, Concierge, and Food and Beverage teams to deliver a seamless guest experience Manage billing and payments accurately and securely Provide local knowledge and personalised recommendations Identify opportunities to enhance the guest experience, including upselling where appropriate Maintain high standards of presentation, professionalism, and service at all times What we are looking for Previous Front Desk or guest facing experience in a hotel environment Strong communication skills and confident guest interaction Excellent attention to detail and organisational ability Ability to multitask and remain calm under pressure Experience using Opera PMS or similar systems is preferred Positive attitude and genuine passion for hospitality Flexibility to work a range of shifts including evenings, weekends, and public holidays Right to Work in the UK What we offer At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand. £37,800 annual package inclusive of base salary and service charge Structured 40 hour working week Excellent training and clearly defined career development pathways Strong internal progression opportunities across London and the global Four Seasons portfolio Holiday entitlement increasing with service up to 33 days Up to two paid Wellness Days per year Company Sick Pay, increasing with service Life insurance while on duty Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day Discounted gym membership with City’s Leonardo Hotel Bupa Dental Cover and MediCash healthcare plans available Enhanced maternity and paternity pay Uniform with complimentary professional dry cleaning from day one Season Ticket Loan and Cycle to Work scheme available from day one Access to Wagestream for greater pay flexibility and discounts Employee recognition programmes including monthly awards and events Annual themed team events plus regular social, charitable and sporting activities Start your journey with Four Seasons This is an opportunity to join a world‑leading luxury hospitality brand where people are valued, supported, and encouraged to grow. We look forward to receiving your application. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.
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