Eligibility / Qualification Required:

Quick Summary
Own the analytics engine behind Sales and Customer Service performance. Drive headcount modeling, CAC reporting, commissions, and operational insights that fuel efficient growth.
Who we are
Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
-Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
-Forbes' America's Best Startup Employers (2021-2024)
-Inc. 5000 Fastest-Growing Private Companies
-Forbes’ Fintech 50
-Great Places to Work Certified (2024-2026)
Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work.
The opportunity
We’re looking for an Operations Analytics Manager to strengthen the analytical foundation behind our Sales and Customer Service organizations as we scale. As operational complexity grows, we need sharper insights, tighter forecasting, and stronger financial rigor to ensure we grow efficiently. This role sits within the Growth team and partners closely with Sales, Customer Service, RevOps, Finance, and Data. You’ll operate at the intersection of strategy and execution — turning complex operational data into clear reporting, models, and recommendations that improve performance, inform staffing decisions, and optimize customer outcomes.
Your responsibilities

• Own monthly reporting end-to-end: validate data, prepare insight-driven memos, explain key trends and variances, and facilitate cross-functional discussions across Operations, Growth, and Finance

• Manage commission payouts and the commission platform, resolve issues proactively, and partner with Sales leadership on payout strategy and target-setting

• Build, maintain, and evolve Sales, Customer Service, and Underwriting headcount models, updating assumptions and improving forecasting accuracy to guide staffing decisions

• Analyze performance metrics including conversion rates, call volume, talk time, and sales behaviors to identify workflow optimization opportunities

• Own monthly Customer Acquisition Cost (CAC) reporting, reconcile data with Finance and Accounting, and clearly articulate drivers of variance to plan and month-over-month movement

• Lead proactive and ad-hoc analytical deep dives, transforming multiple datasets into clear insights and actionable recommendations

• Hire, onboard, and develop a junior analyst, establishing strong processes, accountability, and a scalable foundation for the function

Success in this role
In your first 6–12 months at Kin, success is less about checking boxes and more about the
impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.
By the end of your first year, you should feel confident in your role, trusted as an owner, and
proud of the progress you’ve helped make.

• Sales and Customer Service leaders rely on your reporting and models to make confident staffing, compensation, and performance decisions

• Commission processes run accurately and predictably, with clear visibility into payout drivers and target attainment

• CAC and operational performance reporting are timely, trusted, and clearly explain the drivers of variance to plan

• A junior analyst is hired, ramped, productive, and contributing meaningfully to operational insights

What you’ll bring

• Experience owning operational reporting and financial models for Sales or Customer Service organizations

• Strong proficiency in SQL, Looker, and Excel or Google Sheets for complex analysis and Modeling

• Experience managing commission calculations or incentive compensation processes

• Deep understanding of operational and financial metrics such as conversion rates, CAC, productivity, and headcount forecasting

• Demonstrated experience managing and developing direct reports

• Ability to independently own complex analytical processes and explain the “why” behind metric movement

• Experience partnering cross-functionally with Operations, Finance, and Data teams to influence business decisions

How we hire
We believe a great hiring experience should be clear, respectful, and human. We’ll accept
applications for this position until May 25th, 2026 . While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.
The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us:

• Prompt updates and feedback following interviews

• Interviews with recruiters, hiring managers, and members of teams

• Skills assessment relevant to the position, if applicable

• Genuine, thoughtful human interaction at every step

How we support you

We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.
Core Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level

• 401(k) with company match up to 4% of eligible earnings

• Multiple medical plan options, plus dental and vision coverage

• Company-funded HSA contributions (based on medical plan selection)

• Company-paid life insurance and short-term disability

Health & Wellbeing

• A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance

• Access to mental health support and confidential counseling resources

• Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays

• Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents

Growth & Development

• Career mobility and internal growth opportunities across the organization

• Professional development budgets for certifications, conferences, and learning available, subject to management approval

How we work

We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.
Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork.
Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths.
Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers.
Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage.
Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company.

Where we work

We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration.
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.
State locations and specifics are subject to change as our hiring requirements shift.

EEOC statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

How to Apply:

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