Eligibility / Qualification Required:
ESSENTIAL DUTIES & RESPONSIBILITIES- Lead, coach, and develop a distributed team of engineers working on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services.
- Own day-to-day engineering execution, ensuring delivery against product roadmaps, client commitments, and quality standards.
- Provide technical leadership across the AI platform, including agent orchestration, integrations, and real-time systems.
- Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect, ensuring solutions meet scalability, reliability, security, and compliance standards.
- Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables.
- Collaborate with Customer Success teams to support production deployments, incident resolution, and continuous improvement.
- Establish and reinforce engineering best practices around code quality, documentation, testing, observability, and release management.
- Hire, onboard, and retain high-quality engineers while fostering a culture of ownership, accountability, and learning.
- Ensure teams are effectively prioritizing work, managing technical debt, and balancing speed with long-term platform health.
- Contribute to planning and execution across multiple concurrent initiatives in a fast-paced, client-facing environment.
QUALIFICATIONS & REQUIREMENTS- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 6–10+ years of experience in AI, SaaS, or customer experience platforms; or an equivalent combination of education and experience.
- Hands-on experience integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems, preferably AWS.
- Clear communicator who can align technical teams with product goals and operational realities.
- Experience leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination.
- Demonstrated commitment to delivering high‑quality results with speed, ownership, and a strong team culture.
- Experience with AI evaluation practices, including bias testing and risk assessment in production systems.
- Prior experience working with geographically dispersed teams across the U.S., India, and Europe.
- Willingness to work outside standard business hours to support client needs and critical initiatives.
- Experience with contact center technologies, such as Amazon Connect, Genesys, NICE,Talkdesk, or Five9 is preferred.
Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more.
_Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications, regardless of race, color, religion, age, sex, national origin, disability, pregnancy or childbirth, veteran status, genetic information, citizenship, or any other group protected by federal, state, or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check._
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Note: All correspondence from Humach regarding this position will be sent from a
humach.com or humach.hire.trakstar.com email domain. Please do not respond to emails from any other similar domain asking you to respond with information and/or to complete a questionnaire._
How to Apply:
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