Job Overview
Role: Core Agent. Category: Front Office and Guest Experience. Location: Four Seasons Doha Doha Doha Qatar.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together. About the Role As a Core Agent, you will be part of the heart of our guest experience, serving as the first point of contact and ensuring seamless communication across departments. Your role will involve handling internal and external calls, managing guest requests efficiently, and supporting the smooth flow of operations within the hotel. Responsibilities Answer, record, and process all guest calls, requests, and inquiries in a timely and professional manner. Operate the hotelâs telephone and communication systems with accuracy and courtesy. Coordinate guest services by liaising with different departments to ensure needs are met. Handle emergency calls and procedures according to Four Seasons standards. Maintain detailed knowledge of the hotel, its services, and the surrounding area to assist guests effectively. Provide guests with genuine, personalized service while upholding Four Seasonsâ standards of excellence. Requirements Previous experience in customer service, reservations, or call center environment preferred. Strong communication skills, both written and verbal. Ability to multitask and remain calm under pressure. Fluency in English required; additional languages are an asset. A passion for delivering exceptional service and an eye for detail. Flexible availability, including evenings, weekends, and holidays. What We Offer Competitive salary and benefits package. Complimentary stays at Four Seasons properties worldwide. Training and development opportunities to grow your career. A supportive and inclusive work culture guided by the Golden Rule. ⨠Join Our Team If you are passionate about creating memorable guest experiences and thrive in a dynamic luxury hospitality environment, we invite you to apply for the Core Agent role at Four Seasons. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together. About the Role As a Core Agent, you will be part of the heart of our guest experience, serving as the first point of contact and ensuring seamless communication across departments. Your role will involve handling internal and external calls, managing guest requests efficiently, and supporting the smooth flow of operations within the hotel. Responsibilities Answer, record, and process all guest calls, requests, and inquiries in a timely and professional manner. Operate the hotelâs telephone and communication systems with accuracy and courtesy. Coordinate guest services by liaising with different departments to ensure needs are met. Handle emergency calls and procedures according to Four Seasons standards. Maintain detailed knowledge of the hotel, its services, and the surrounding area to assist guests effectively. Provide guests with genuine, personalized service while upholding Four Seasonsâ standards of excellence. Requirements Previous experience in customer service, reservations, or call center environment preferred. Strong communication skills, both written and verbal. Ability to multitask and remain calm under pressure. Fluency in English required; additional languages are an asset. A passion for delivering exceptional service and an eye for detail. Flexible availability, including evenings, weekends, and holidays. What We Offer Competitive salary and benefits package. Complimentary stays at Four Seasons properties worldwide. Training and development opportunities to grow your career. A supportive and inclusive work culture guided by the Golden Rule. ⨠Join Our Team If you are passionate about creating memorable guest experiences and thrive in a dynamic luxury hospitality environment, we invite you to apply for the Core Agent role at Four Seasons. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
Eligibility and qualification requirements are listed in the official Workday posting.
How to Apply:
Apply online through the official Four Seasons Workday page.
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