Front Desk Supervisor

Job Overview

Role: Front Desk Supervisor. Category: Front Office and Guest Experience. Location: Four Seasons London London London United Kingdom.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights. Front Desk Supervisor Four Seasons Hotel London at Park Lane At Four Seasons, every guest journey begins at the Front Desk. Our Reception team sets the tone for the entire stay through professionalism, warmth, and attention to detail. Four Seasons Hotel London at Park Lane is seeking a Front Desk Supervisor to join our Front Office team. This role is ideal for a confident and motivated hospitality professional who enjoys leading from the front, supporting a team, and delivering exceptional guest experiences in a luxury environment. The role As Front Desk Supervisor, you will lead the Reception team during your shift, ensuring a seamless and welcoming arrival and departure experience for all guests. You will act as a visible leader on the desk, supporting and guiding colleagues while maintaining high service standards. You will handle guest requests, resolve issues with confidence, and ensure every interaction reflects the care and professionalism expected at Four Seasons. This role combines people leadership, operational control, and guest engagement, requiring strong organisation, attention to detail, and a calm, solutions‑focused approach. What you will do Lead and support the Front Desk team during shift, ensuring smooth daily operations Welcome guests and oversee check‑in and check‑out processes with efficiency and warmth Handle guest enquiries, requests, and service recovery with professionalism and care Support team development, coaching colleagues to maintain and improve standards Coordinate closely with Housekeeping, Concierge, and other departments to ensure seamless service Monitor room allocation, arrivals, and departures to optimise the guest journey Ensure billing accuracy and correct payment procedures Identify opportunities to enhance the guest experience, including upselling where appropriate Maintain high standards of presentation, professionalism, and service at all times What we are looking for Previous experience in a Front Desk or Front Office role within a luxury hotel environment Experience in a supervisory or leadership capacity is preferred Strong communication skills and confident guest interaction Ability to lead by example and support team performance Excellent organisation and attention to detail Calm and professional approach in a fast‑paced environment Experience with Opera PMS or similar systems is advantageous Flexibility to work shifts including evenings, weekends, and public holidays Right to Work in the UK What we offer At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand. £40,500 annual package inclusive of base salary and service charge Excellent training and clearly defined career development pathways Strong internal progression opportunities across London and the global Four Seasons portfolio Holiday entitlement increasing with service up to 33 days Company Sick Pay, increasing with service Life insurance while on duty Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support Bupa Dental Cover or Bupa Cash Plan Enhanced maternity and paternity pay Uniform with complimentary professional dry cleaning from day one Season Ticket Loan and Cycle to Work scheme Access to Stream for greater pay flexibility and discounts Employee recognition programmes including monthly awards and events Annual themed team events plus regular social, charitable, and sporting activities Step into leadership at Four Seasons This is an opportunity to build your Front Office leadership experience within one of London’s most respected luxury hotels, supported by a brand known for excellence, care, and long‑term career development. We look forward to receiving your application. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.
Apply Now