Job Overview
Role: Subscription Billing Analyst. Category: Augment Segment. Location: Shaw-Manila GF, 5F, 6F and 7F Shaw IT Center Mandaluyong, National Capital Region (Manila) PH. Employment Type: Full Time. Date Posted: 2026-04-22. Application Deadline: 2027-06-24.
Overview
The Role
- Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
- Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
- Work with and communicate effectively with peers across multiple departments
Responsibilities
- Gather required information for monthly/quarterly/yearly audits
- Help with training initiatives for new regions coming online to the Oracle platform
- Actively review processes and look for ways to streamline and/or automate
Qualifications
The Requirements
- Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
- Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
- Ability to work efficiently to provide a quick turnaround time on contracting processing
- Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
- Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
- Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
- Detail oriented with the ability to interpret internal and external requests
Key Responsibilities
- Gather required information for monthly/quarterly/yearly audits
- Help with training initiatives for new regions coming online to the Oracle platform
- Actively review processes and look for ways to streamline and/or automate
Eligibility / Qualification Required:
The Requirements
- Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
- Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
- Ability to work efficiently to provide a quick turnaround time on contracting processing
- Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
- Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
- Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
- Detail oriented with the ability to interpret internal and external requests
How to Apply:
Apply online using the official IBEX application link below.
Apply Now