Job Overview
Role: Senior IT Project Manager – Digital Transformation (Hospitality & Leisure). Industry: Hospitality. Employment Type: Full time. Location: Dubai, United Arab Emirates. Posted: 2026-04-29.
Eligibility / Qualification Required:
Black Pearl is partnering with a leading organization in the UAE within the hospitality, leisure, and lifestyle sector to recruit a Senior IT Project Manager .
This role is ideal for a seasoned professional who has successfully led complex digital transformation and system implementation projects , particularly within hospitality, golf, or customer experience-driven environments .
Key Responsibilities
Project Management & Governance
- Lead large-scale, cross-functional transformation projects across operations, finance, marketing, and IT
- Develop and manage project plans, timelines, budgets, and risk mitigation strategies
- Ensure projects are delivered on time, within budget, and aligned with business objectives
- Establish governance frameworks, steering committees, and reporting structures
- Drive project methodologies (Agile, Waterfall, or hybrid) and enforce best practices
- Manage change control processes, ensuring proper approvals and documentation
- Coordinate architecture and integration reviews for new systems
Systems Implementation
- Oversee full lifecycle implementation of systems such as PMS, POS, CRM, Tee Sheet systems, and ERP integrations
- Manage integrations with mobile applications, loyalty platforms, and third-party solutions
- Supervise data migration, UAT testing, and post-go-live support
- Monitor system performance and lead continuous enhancements
Change Management & Adoption
- Develop and implement change management strategies to ensure user adoption
- Conduct impact assessments and training needs analysis
- Facilitate workshops, onboarding sessions, and training programs
- Act as a change champion across departments
Stakeholder Management
- Serve as the key point of contact between business teams, IT, and external vendors
- Engage with senior leadership and C-level stakeholders on project progress and risks
- Ensure alignment with the organization’s strategic direction
Innovation & Continuous Improvement
- Support digital transformation and AI-driven initiatives
- Identify automation opportunities and process improvements
Requirements
To be considered for this role, you need to meet the following criteria:
- Bachelor’s degree in IT, Business, or related field
- PMP, PRINCE2, Agile, or Scrum certification
- Minimum 8+ years of experience in IT project management
- Proven experience managing transformation projects in the GCC region
Preferred Experience
- Exposure to hospitality, leisure, or golf industry systems
- Experience with ERP integrations, CRM, loyalty platforms, or digital experience systems
- Strong understanding of hospitality operations and customer experience platforms
Key Skills
- Strong leadership and stakeholder management capabilities
- Expertise in SDLC, Agile, and Waterfall methodologies
- Experience with tools such as MS Project, JIRA, or ServiceNow
- Excellent communication, reporting, and presentation skills
- Strong analytical and problem-solving mindset
- Vendor and contract management experience
- Risk management and governance expertise
Why Apply?
- Be part of high-impact digital transformation initiatives in the UAE
- Work closely with senior leadership and decision-makers
- Opportunity to drive innovation across hospitality and leisure operations
How to Apply
You may also explore other opportunities on our website: www.blackpearlconsult.com
If this is not the right role for you, feel free to refer someone in your network.
How to Apply:
Apply online through the official Black Pearl careers job page.
Apply Now