As part of the IT Service Group supporting 3,000+ PwC staff and partners, the IT Support Help Desk is responsible for delivering end-to-end technical assistance and ensuring smooth IT operations. This role combines front-line support with hands-on troubleshooting, equipment management, and user engagement. This PwC IT Jobs role is an Associate level position within the Internal Firm Services, specializing in Information Technology (IT) to provide essential Technology Support and management for robust IT Operations Management.

Eligibility / Qualification Required:

• Candidate must possess minimum Diploma 3 degree, preferably from information system, computer science, hospitality management, communication study.
• Fresh graduates are welcome to apply.
• Minimum GPA of 2.85 out of 4.00.
• Good communication skills.
• Strong client-service attitude.
• Capabilities to work under pressure with team or minimum supervision.
• Good analytical and logical skills in understanding user requirements and application design concept.

Key Responsibilities:

• Act as the first point of contact for employees seeking technical support at the service desk.
• Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.
• Log and track service requests using IT Service Management platforms (e.g., ServiceNow).
• Maintain accurate records of service desk interactions and IT equipment handovers.
• Ensure the service desk area is organized, secure, and equipped for efficient support.
• Follow IT security protocols and company policies in all support activities.
• Provide basic hospitality support when required.

Required Skills:

• Accepting Feedback
• Active Listening
• Communication
• Computer Engineering
• Computer Program Installation
• Computer Programming
• Computer Technical Support
• Emotional Regulation
• Empathy
• Enterprise Architecture
• Incident Management and Resolution (IMR)
• Inclusion
• Information and Communications Technology (ICT)
• Intellectual Curiosity
• IT Infrastructure Upgrades
• IT Operations
• IT Operations Management
• IT Project Lifecycle
• IT Support
• IT Troubleshooting
• Object-Oriented Programming (OOP)
• Optimism
• Scripting Languages
• Security Protocol Analysis

General Conditions:

• Travel Requirements: Up to 20%
• Available for Work Visa Sponsorship? No
• Government Clearance Required? No

How to Apply:

No specific application instructions were provided in the job description.
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