Core Supervisor 预定通讯部主管

Job Overview

Role: Core Supervisor 预定通讯部主管. Category: Sales, Marketing, and Communications. Location: Four Seasons Tianjin Tianjin Tianjin China.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. About the role Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO. 预定通讯主管负责执行预定通讯部门的政策和程序（MOSï¼‰ä»¥åŠåœ¨æ²¡æœ‰ç»ç†çš„æƒ å†µä¸‹ï¼Œ 管理日常操作。管理预定通讯专员的工作。 What you will do The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff. Update training materials whenever necessary. The ability to handle guest complaints keeping senior management well informed of any problems and action taken. The ability to maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress. Display a high level of integrity and professionalism at all times in dealing with external guests and employees. Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. å ·å¤‡æ–°å‘˜å·¥åŸ¹è®­èƒ½åŠ›ï¼Œç»„ç»‡å”¤æ–°åŸ¹è®­è¯¾ç¨‹å¹¶åŠæ—¶åé¦ˆç»™é¢„å®šé€šè®¯ä¸“å‘˜ã€‚åœ¨å¿ è¦æ—¶æ›´æ–°åŸ¹è®­èµ„æ–™ã€‚ å¤„ç†å®¢è¯‰çš„èƒ½åŠ›ï¼Œç¡®ä¿é ’åº—é«˜ç®¡å¯ä»¥å¾ˆå¥½çš„äº†è§£é—®é¢˜å¹¶é‡‡å–è¡ŒåŠ¨ã€‚ ä¿æŒé¢„å®šæ ‡å‡†çš„èƒ½åŠ›ï¼Œåœ¨é«˜åŽ‹ä¸‹å¤„ç†åŽ‹åŠ›å¹¶å¿«é€Ÿå·¥ä½œçš„èƒ½åŠ›ã€‚ 在处理外部客人和员工（问题）时，表现出高度的诚信和专业精神。 ç¡®ä¿æ‰€æœ‰ä¸Žå®¢äººçš„äº’åŠ¨éƒ½æ˜¯ä¸“ä¸šçš„ï¼Œå¹¶éµå®ˆé ’åº—çš„æ”¿ç­–å’Œç¨‹åºã€‚ What you bring Proficient in verbal/written English, proficiency in another language is preferable Pleasant and professional telephone manner Previous experience in Rooms Division or Sales and Marketing Previous reservations and training experience is an asset Strong Customer Service, Multi-tasking, and Communication Skills。 Knowledge of Opera Property Management System 熟练的英语口语/ä¹¦å†™èƒ½åŠ›ï¼Œç†Ÿç»ƒä½¿ç”¨å¦ä¸€ç§è¯­è¨€è€ ä¼˜å ˆã€‚ 愉悦且专业的电话礼仪。 å ·å¤‡æˆ¿åŠ¡éƒ¨æˆ–è€ å¸‚åœºé”€å”®éƒ¨é—¨çš„å·¥ä½œç»éªŒã€‚ å ·å¤‡é¢„å®šä»¥åŠåŸ¹è®­ç»éªŒã€‚ 很强的对客服务意识，多任务处理以及沟通技巧。 Opera 管理系统的知识。 What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals å ·æœ‰ç«žäº‰åŠ›çš„è–ªèµ„ã€å·¥èµ„ä»¥åŠå ¨é¢çš„ç¦åˆ© 优质的培训与发展机会 åœ¨å ¨çƒæ‰€æœ‰å››å­£é ’åº—ä½å®¿å¯äº«å—å‘˜å·¥æŠ˜æ‰£ å‘˜å·¥åˆ¶æœå¯äº«å—å è´¹å¹²æ´—æœåŠ¡ å è´¹å‘˜å·¥é¤ Schedule & Hours: Flexible. 灵活排班 /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Key Responsibilities:

Role responsibilities are listed in the official Workday posting.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. About the role Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO. 预定通讯主管负责执行预定通讯部门的政策和程序（MOSï¼‰ä»¥åŠåœ¨æ²¡æœ‰ç»ç†çš„æƒ å†µä¸‹ï¼Œ 管理日常操作。管理预定通讯专员的工作。 What you will do The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff. Update training materials whenever necessary. The ability to handle guest complaints keeping senior management well informed of any problems and action taken. The ability to maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress. Display a high level of integrity and professionalism at all times in dealing with external guests and employees. Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. å ·å¤‡æ–°å‘˜å·¥åŸ¹è®­èƒ½åŠ›ï¼Œç»„ç»‡å”¤æ–°åŸ¹è®­è¯¾ç¨‹å¹¶åŠæ—¶åé¦ˆç»™é¢„å®šé€šè®¯ä¸“å‘˜ã€‚åœ¨å¿ è¦æ—¶æ›´æ–°åŸ¹è®­èµ„æ–™ã€‚ å¤„ç†å®¢è¯‰çš„èƒ½åŠ›ï¼Œç¡®ä¿é ’åº—é«˜ç®¡å¯ä»¥å¾ˆå¥½çš„äº†è§£é—®é¢˜å¹¶é‡‡å–è¡ŒåŠ¨ã€‚ ä¿æŒé¢„å®šæ ‡å‡†çš„èƒ½åŠ›ï¼Œåœ¨é«˜åŽ‹ä¸‹å¤„ç†åŽ‹åŠ›å¹¶å¿«é€Ÿå·¥ä½œçš„èƒ½åŠ›ã€‚ 在处理外部客人和员工（问题）时，表现出高度的诚信和专业精神。 ç¡®ä¿æ‰€æœ‰ä¸Žå®¢äººçš„äº’åŠ¨éƒ½æ˜¯ä¸“ä¸šçš„ï¼Œå¹¶éµå®ˆé ’åº—çš„æ”¿ç­–å’Œç¨‹åºã€‚ What you bring Proficient in verbal/written English, proficiency in another language is preferable Pleasant and professional telephone manner Previous experience in Rooms Division or Sales and Marketing Previous reservations and training experience is an asset Strong Customer Service, Multi-tasking, and Communication Skills。 Knowledge of Opera Property Management System 熟练的英语口语/ä¹¦å†™èƒ½åŠ›ï¼Œç†Ÿç»ƒä½¿ç”¨å¦ä¸€ç§è¯­è¨€è€ ä¼˜å ˆã€‚ 愉悦且专业的电话礼仪。 å ·å¤‡æˆ¿åŠ¡éƒ¨æˆ–è€ å¸‚åœºé”€å”®éƒ¨é—¨çš„å·¥ä½œç»éªŒã€‚ å ·å¤‡é¢„å®šä»¥åŠåŸ¹è®­ç»éªŒã€‚ 很强的对客服务意识，多任务处理以及沟通技巧。 Opera 管理系统的知识。 What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals å ·æœ‰ç«žäº‰åŠ›çš„è–ªèµ„ã€å·¥èµ„ä»¥åŠå ¨é¢çš„ç¦åˆ© 优质的培训与发展机会 åœ¨å ¨çƒæ‰€æœ‰å››å­£é ’åº—ä½å®¿å¯äº«å—å‘˜å·¥æŠ˜æ‰£ å‘˜å·¥åˆ¶æœå¯äº«å—å è´¹å¹²æ´—æœåŠ¡ å è´¹å‘˜å·¥é¤ Schedule & Hours: Flexible. 灵活排班 /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.

Apply Now