Forward Deployed Engineer III - Eng

Job Overview

Role: Forward Deployed Engineer III - Eng. Department: Software & Product Development. Location: Lowell,MA,United States. Employment Type: Regular. Work Style: hybrid. Travel: Up to 50%.

Eligibility / Qualification Required:

Why UKG:  
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.


 
Forward Deployed Engineer (FDE)
Role Overview
We are seeking a Senior Forward Deployed Engineer (FDE) to deliver complex customer engagements across UKG's HCM, Payroll, and Workforce Management ecosystem. This role combines solution design and hands-on engineering to drive measurable customer outcomes. You will work directly with customers to build production-grade integrations and AI-enabled workflows that accelerate time-to-value and expansion. You will typically own a workstream or engagement with support from Staff and Principal FDEs.
 
Why This Role Matters
You will help enterprise customers successfully adopt UKG's platform and emerging AI capabilities. This role bridges customer needs with scalable engineering solutions, enabling adoption, expansion, and continuous product feedback.
 
Key Responsibilities
• Deliver integrations and workflow automations across HCM, Payroll, WFM, ERP, IAM, and related systems
• Own technical delivery for a customer workstream from discovery through go-live, with guidance on overall engagement strategy
• Build production-grade components (APIs, event-driven workflows, data pipelines, automation)
• Translate business requirements into clear designs, implementation plans, and operational runbooks
• Partner with customer stakeholders and UKG teams to manage risks, timelines, and change control
• Contribute reusable components, templates, and reference patterns to accelerate future delivery
• Provide structured feedback to Product and Engineering on platform gaps and repeatable customer needs
AI-Enabled Workflow Responsibilities
• Help customers adopt practical AI-assisted patterns within enterprise workflows
• Prototype and implement AI-enabled automation use cases (for example: intelligent intake, summarization, routing, and data extraction) within approved guardrails
• Integrate AI capabilities into existing systems and processes using secure, auditable designs
• Apply best practices for enterprise AI security, privacy, governance, and compliance
• Contribute reusable AI workflow examples and implementation notes to the FDE library
 
Qualifications
• 5+ years in software engineering, solutions architecture, or systems integration
• Experience with enterprise integrations (REST APIs, event-driven systems, ETL, and IAM/SSO)
• Cloud architecture experience (AWS, Azure, or GCP)
• Experience building and deploying production systems, including monitoring and incident response basics
• Strong customer-facing communication skills with the ability to explain tradeoffs clearly
• Ability to operate effectively in complex, ambiguous environments and deliver iteratively
AI and Systems Experience
• Hands-on familiarity with AI-enabled tools (LLMs, copilots, workflow automation)
• Understanding of enterprise AI constraints (security, privacy, compliance, and data access)
• Systems thinking across people, process, and technology, including human-in-the-loop designs
• Familiarity with agent patterns (tools, orchestration) is a plus
Success Metrics
• Reduced time-to-value for deployments and expansions
• Successful, stable production go-lives with minimal rework
• Reusable assets and patterns contributed and adopted across the team
• High customer satisfaction and stakeholder trust
• Expansion opportunities enabled through delivered solutions
 
 
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer   
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster      
UKG participates in E-Verify. View the E-Verify posters here.  
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 
 
The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

How to Apply:

Apply online through the official UKG careers portal.
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