Job Overview
Role: Assistant Director of Housekeeping 客æ¿å¯æ»ç. Category: Housekeeping and Laundry Services. Location: Four Seasons Hangzhou Hangzhou Zhejiang China.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of Chinaâs timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, âIn the universe, there is heaven; on earth, there is Hangzhou.â Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Shaâs private-dining rooms. About the role: å ³äºèä½: The Assistant Director of Housekeeping is responsible for the financial and operational management of the housekeeping department comprising of Rooms, Linen and Uniform, Valet and Seamstress, Public Areas, Flower Shop and Contractors. The individual is also responsible for the hiring of new employees, departmental training, budgeting, inventories and cleanliness standards. He/She will understand, maintain and execute operational manual and guidelines. The Assistant Director of Housekeeping will supervise and develop personnel in the department to their maximum effectiveness and will strive to promote a supportive and productive working environment. 客æ¿é¨å¯æ»çè´è´£ç®¡ç客æ¿é¨çè´¢å¡ä¸è¿è¥äºå¡ï¼æè¾èå´å æ¬å®¢æ¿ãå¸èä¸å¶æãæ´ç¨æå¡ãç¼çº«ç»ãå ¬å ±åºåãè±åºåå¤å åä½åã该èä½äº¦è´è´£æ°åå·¥æèãé¨é¨å¹è®ãé¢ç®å¶å®ãåºå管çåæ¸ æ´æ åççç£ãä»/她éç解ãç»´æ¤å¹¶æ§è¡è¿è¥æåä¸æ导æ¹éã客æ¿é¨å¯æ»çå°ç£å¯¼å¹¶å¹å »é¨é¨äººåï¼ä½¿å ¶åæ¥æ大æè½ï¼å¹¶è´åäºè¥é åä½é«æçå·¥ä½ç¯å¢ã What you will do: å²ä½èè´£ï¼ Manages the staff of the HousekeepingDepartment. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements. å ¨é¢ç®¡ç客æ¿é¨åå·¥ï¼è´è´£æèãå¹è®åæçãæ§è¡ç»©æè¯ä¼°å¹¶å¨å¿ è¦æ¶å®æ½å工纪å¾ç®¡çãç¡®ä¿é¨é¨å é¨æ²é顺ç ï¼åæ¶è·è¿å¹¶è§£å³åç±»é®é¢ã宾客éæ±æç¹æ®è¦æ±ã Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staffâs activities to assure that standards are being met, staff is being supported, and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work. å¶å®è¯¦ç»çæ¸ æ´ä¸é¢é²æ§ç»´æ¤è®¡åï¼ç¡®ä¿ææå®¶å ·ã设æ½å设å¤ä¿æè¯å¥½å¤è§å¹¶å»¶é¿ä½¿ç¨å¯¿å½ã设å®å¹¶ç»´æé«æ åçæ¸ æ´è´¨éï¼æ¯æ¥åé å·¥ä½ä»»å¡å¹¶çç£æ§è¡ï¼ç¡®ä¿æ åè½å®ãåå·¥è·å¾æ¯æä¸å®¾å®¢éæ±å¾å°æ»¡è¶³ãæ¯æ¥å·¡æ¥è´£ä»»åºåï¼ç´æ¥ä¸å¤é¨åä½å ¬å¸å¯¹æ¥ï¼ç¡®ä¿å ¶å·¥ä½è´¨éä¸æ¶æã Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. 以æé«æ°´å¹³çå¾ å®¢ä¹éåä¸ä¸æ度å¤ç宾客æè¯ï¼å°½å¯è½æ»¡è¶³ç¹æ®è¦æ±ã åæ¶åç¡®å°ååºææ宾客éæ±ï¼åè°å ¬å¯æåä½ä¸ä¸»ç客æ¿æå¡éæ±ã éè¿é¢å¯¹é¢åçµè¯å½¢å¼ä¸å®¾å®¢ä¿æè¯å¥½äºå¨ã Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. ç¡®ä¿é¨é¨è¾¾æè´¢å¡ç®æ ï¼ç®¡æ§äººåææ¬åå ¶ä»åé¨æ¯åºï¼å¦å¶æãå¸èã客ç¨åãæ¸ æ´ç¨ååå¤å æå¡è´¹ç¨ï¼ã建ç«å¹¶ç»´æ¤åç¡®çåºåè®°å½ï¼å®æåä¸å¸èãå¶æåç¨åçç¹ï¼å¹¶æ ¹æ®ç»ææåºç¸åºæªæ½å»ºè®®ãç¡®ä¿è®¾å¤ç»´æ¤å¾å½ï¼ç¼å¶å¹´åº¦äººååè¿è¥é¢ç®ï¼ææ¥å¹´åº¦èµæ¬è®¡å项ç®ã Compiles and submits on a yearly basis, the operating expense/budgets, the capital expenditures and the departmentâs requirements for linen, uniforms and all other consumables. æ¯å¹´ç¼å¶å¹¶æ交è¿è¥è´¹ç¨é¢ç®ãèµæ¬æ¯åºåé¨é¨æéå¸èãå¶æä¸å ¶ä»èæ计åãå¶å®å¹¶åå¸å®¢æ¿é¨ç®¡è¾èå´å çåé¨é¨ä¹¦é¢å·¥ä½æµç¨ãå¨æææ¿çãé¢ç®åèªèµèå´å è¡ä½¿å¿ è¦äººäºæãä¸ææç»çåé¨é¨è´è´£äººä¿æåè°æ²éã What you bring: å²ä½è¦æ±ï¼ Minimum 5 yearsâ experience in related position with Four Seasons or other organization å ·å¤è³å°äºå¹´äºåå£é åºæå类奢åé åºçç¸å ³èä½å·¥ä½ç»éªã Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. æ²çèå¿ï¼å¯ææå¡çæ ï¼å ·å¤å¢éåä½ç²¾ç¥ã Reading, writing and oral proficiency in the English language. å ·å¤åºè²çåå¡æ书åä½è½åã God knowledge of Word, Excel and PowerPoint çç»ææ¡å æ¬å¾®è½¯åå ¬è½¯ä»¶å计ç®æºåºç¨ã Logic, eye for details, approachable and willing to help é»è¾æ¸ æ°ï¼æ³¨éç»èï¼å¹³æè¿äººä¸ä¹äºå©äººã Proven leadership skills in a hotel/resort environment å ·å¤é åº/度åæç¯å¢ä¸ç»è¯å®çé¢å¯¼è½åã Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc. å ·å¤å¼ºå¤§ç人é 交å¾ä¸å ³ç³»å»ºç«è½åï¼è½å¤è·¨å¢éåä½ãäºåèµæºå¹¶å½±åå©çç¸å ³æ¹ï¼æ¨å¨è®¡åãå¡è®®çè·å¾è®¤å¯ä¸è½å®ã Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings æ¥æä¼ç§ç书é¢åå£å¤´æ²éæå·§ï¼è½æ°åæ¥åãè¿è¡é«ææ¼ç¤ºå¹¶ä¸»æä¼è®®ã Promote a continuous learning environment that creates an atmosphere for professional development opportunities è¥é æç»å¦ä¹ çç¯å¢ï¼ä¿è¿ä¸ä¸åå±æºä¼ã What we offer: ç¦å©å¾ éï¼ Competitive Salary, wages and benefits å ·æç«äºåçèªèµåç¦å©ä½ç³» Excellent Training and Development opportunities å®åçå¹è®ä¸åå±æºä¼ Complimentary Accommodation at other Four Seasons Hotels and Resort å ¨çåå£é åºå度åæçå è´¹ä½å®¿ç¤¼éã Complimentary Dry Cleaning for Employee Uniforms åå·¥å¶æå 费干æ´æå¡ Complimentary Employee Meals å è´¹å工工ä½é¤ Employee activities 丰å¯å¤å½©çåå·¥æ´»å¨ Schedule & Hours: å·¥ä½æ¶é´å®æï¼ This is a full-time position æ¬å²ä½ä¸ºå ¨èèä½ The working hours will primarily be early mornings and days, during weekdays and weekends. å·¥ä½æ¶é´ä¸»è¦éä¸å¨å¹³æ¥çæ¸ æ¨åç½çï¼å¹¶ä¸å¨æ«ä¹éè¦å·¥ä½ /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
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