Job Overview
Role: Dispatch Associate. Category: Augment Segment. Location: Shaw-Manila GF, 5F, 6F and 7F Shaw IT Center Mandaluyong, National Capital Region (Manila) PH. Employment Type: Full Time. Date Posted: 2026-05-06. Application Deadline: 2027-05-06.
Overview
As a Dispatcher, you will manage and continuously adjust the daily schedules of our electrical, plumbing, and HVAC technicians. You will play a key role in ensuring work flows efficiently from booking to completion while maintaining strong communication between customers, technicians, and internal teams.
This is a fast-paced, high-accountability role that requires quick thinking, strong prioritization, and the ability to stay calm and effective under pressure
Responsibilities
- Actively manage and adjust technician schedules throughout the day to maximize efficiency, revenue goals, and customer service
- Match technician skills to job types while balancing urgency, geography, and availability
- Communicate constantly with field technicians to support job progress, updates, and real-time changes
- Provide professional and clear customer communication regarding scheduling, updates, and reschedules
- Handle high volumes of incoming changes while maintaining accuracy and urgency
- Coordinate with logistics to ensure materials, permits, manpower, and multi-trade coordination are aligned
- Ensure proper job setup and accurate data entry for reporting and scheduling integrity
- Support outbound scheduling efforts and help ensure the board remains full and productive
- Partner closely with Customer Service Representatives and leadership to prioritize urgent needs
- Identify and correct scheduling or job detail errors quickly and accurately
- Take ownership of follow-up tasks and ensure nothing falls through the cracks by end of day
What Success Looks Like- The schedule is actively managed, not passively followed
- Technicians are consistently utilized efficiently and productively
- Customers feel informed, supported, and confident in our service
- Changes are handled quickly without confusion or delays
- Communication between office and field is clear, consistent, and proactive
- You remain composed, accurate, and effective during high-volume periods
Qualifications
What We're Looking For- Strong communication skills with the ability to confidently manage multiple conversations at once
- A calm, solution-focused mindset in a fast-paced, constantly changing environment
- High attention to detail with strong organizational and follow-through skills
- Ability to prioritize quickly and make real-time decisions
- Comfortable working in a performance-driven, high-accountability environment
- Typing speed of 50+ WPM and strong computer navigation skills
- Proficiency in Microsoft Word, Outlook, and CRM systems
- Customer service experience in a professional setting (1+ years preferred)
- Dispatching, scheduling, logistics, or trade industry experience is a plus but not required
- Strong attendance, reliability, and personal accountability
- Open to coaching, feedback, and continuous improvement
Key Responsibilities
- Actively manage and adjust technician schedules throughout the day to maximize efficiency, revenue goals, and customer service
- Match technician skills to job types while balancing urgency, geography, and availability
- Communicate constantly with field technicians to support job progress, updates, and real-time changes
- Provide professional and clear customer communication regarding scheduling, updates, and reschedules
- Handle high volumes of incoming changes while maintaining accuracy and urgency
- Coordinate with logistics to ensure materials, permits, manpower, and multi-trade coordination are aligned
- Ensure proper job setup and accurate data entry for reporting and scheduling integrity
- Support outbound scheduling efforts and help ensure the board remains full and productive
- Partner closely with Customer Service Representatives and leadership to prioritize urgent needs
- Identify and correct scheduling or job detail errors quickly and accurately
- Take ownership of follow-up tasks and ensure nothing falls through the cracks by end of day
What Success Looks Like- The schedule is actively managed, not passively followed
- Technicians are consistently utilized efficiently and productively
- Customers feel informed, supported, and confident in our service
- Changes are handled quickly without confusion or delays
- Communication between office and field is clear, consistent, and proactive
- You remain composed, accurate, and effective during high-volume periods
Eligibility / Qualification Required:
What We're Looking For- Strong communication skills with the ability to confidently manage multiple conversations at once
- A calm, solution-focused mindset in a fast-paced, constantly changing environment
- High attention to detail with strong organizational and follow-through skills
- Ability to prioritize quickly and make real-time decisions
- Comfortable working in a performance-driven, high-accountability environment
- Typing speed of 50+ WPM and strong computer navigation skills
- Proficiency in Microsoft Word, Outlook, and CRM systems
- Customer service experience in a professional setting (1+ years preferred)
- Dispatching, scheduling, logistics, or trade industry experience is a plus but not required
- Strong attendance, reliability, and personal accountability
- Open to coaching, feedback, and continuous improvement
How to Apply:
Apply online using the official IBEX application link below.
Apply Now