Overnight Front Office Assistant Manager

Four Seasons Hotel, United States New Orleans

Job Overview

Role: Overnight Front Office Assistant Manager. Category: Front Office and Guest Experience. Location: Four Seasons New Orleans New Orleans Louisiana United States of America.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the Role Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Front Office Team as our Overnight Front Office Assistant Manager (Night Manager). As our Night Manager, you will lead our overnight team and act as the manager on duty in the hotel when senior managers are not available. What You Will Do Lead and inspire the Front Office and Guest Services team, fostering a culture of exceptional service through thoughtful hiring, coaching, scheduling, and performance development. Partner closely with Sales & Catering to ensure seamless coordination of arrivals, departures, group experiences, and billing arrangements. Curate the guest arrival experience by overseeing room assignments and personally ensuring VIPs, returning guests, and group clientele receive anticipatory, personalized service. Drive revenue performance by identifying upsell opportunities, guiding the team to exceed goals, and delivering on high-demand (red date) strategies with precision. Uphold the highest standards of financial integrity by ensuring adherence to all accounting procedures, overseeing cash handling, billing accuracy, and end-of-day audit processes. What To Expect Work a flexible overnight schedule (10 p.m. to 8 a.m. daily). Work cross functionally with additional teams and departments to ensure we deliver exceptional service during our overnight shifts. What We Offer Rewarding Work Culture Excellent Mentoring, Training and Development Opportunities World Class Medical, Dental, and Vision Insurance Program 401k participation with a company matching program Complimentary and Discounted Accommodations at Four Seasons Worldwide after 6 Months Holiday and Vacation pay (9 paid Holidays including Mardi Gras) Complimentary employee meals prepared by the Four Seasons Culinary Team Complimentary dry cleaning of employee uniforms Discounted parking near the hotel And much more! Want to know more about working for Four Seasons? Visit us at: https://www.fourseasons.com/neworleans/ YouTube: http://bit.ly/WeAreFS Facebook: http://bit.ly/WeAreFS_FB LinkedIn: http://bit.ly/WeAreFS_LI Twitter: http://bit.ly/WeAreFS_TW Instagram: http://bit.ly/WeAreFS_IG Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the Role Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Front Office Team as our Overnight Front Office Assistant Manager (Night Manager). As our Night Manager, you will lead our overnight team and act as the manager on duty in the hotel when senior managers are not available. What You Will Do Lead and inspire the Front Office and Guest Services team, fostering a culture of exceptional service through thoughtful hiring, coaching, scheduling, and performance development. Partner closely with Sales & Catering to ensure seamless coordination of arrivals, departures, group experiences, and billing arrangements. Curate the guest arrival experience by overseeing room assignments and personally ensuring VIPs, returning guests, and group clientele receive anticipatory, personalized service. Drive revenue performance by identifying upsell opportunities, guiding the team to exceed goals, and delivering on high-demand (red date) strategies with precision. Uphold the highest standards of financial integrity by ensuring adherence to all accounting procedures, overseeing cash handling, billing accuracy, and end-of-day audit processes. What To Expect Work a flexible overnight schedule (10 p.m. to 8 a.m. daily). Work cross functionally with additional teams and departments to ensure we deliver exceptional service during our overnight shifts. What We Offer Rewarding Work Culture Excellent Mentoring, Training and Development Opportunities World Class Medical, Dental, and Vision Insurance Program 401k participation with a company matching program Complimentary and Discounted Accommodations at Four Seasons Worldwide after 6 Months Holiday and Vacation pay (9 paid Holidays including Mardi Gras) Complimentary employee meals prepared by the Four Seasons Culinary Team Complimentary dry cleaning of employee uniforms Discounted parking near the hotel And much more! Want to know more about working for Four Seasons? Visit us at: https://www.fourseasons.com/neworleans/ YouTube: http://bit.ly/WeAreFS Facebook: http://bit.ly/WeAreFS_FB LinkedIn: http://bit.ly/WeAreFS_LI Twitter: http://bit.ly/WeAreFS_TW Instagram: http://bit.ly/WeAreFS_IG Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.
Apply Now

Attachments

• fourseasons.wd3.myworkdayjobs.com
• fourseasons.wd3.myworkdayjobs.com

United States Front Office and Guest Experience New Orleans Four Seasons Hotel United States Overnight Front Office Assistant Manager

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