Job Overview
Role: Customer Service Agent, Logistics. Category: Operations. Location: Paranaque-Manila 7F SM City BF Paranaque, National Capital Region (Manila) PH. Employment Type: Full Time. Date Posted: 2026-06-03. Application Deadline: 2027-06-03.
Overview
Job Title: Customer Service Agent - Health Benefits Support (Remote)
Employment Type: Full-Time (40 hours/week)
Location: Paranaque-Manila
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Job Overview
This position will support customers calling for help on tracking and shipping questions for a major shipping and logistics provider. Customers may have questions on tracking assistance, shipping timelines etc.
This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.
Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
Qualifications
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
Key Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
Eligibility / Qualification Required:
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
How to Apply:
Apply online using the official IBEX application link below.
Apply Now