This position is for a Service Quality Consultant, primarily located in Balochistan, Pakistan, with specific postings in Lora Lai, Muslim Bagh, and Qilla Saifullah. This role focuses on enhancing service delivery standards and customer satisfaction.
Eligibility / Qualification Required:
- Qualifications: Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Added Advantage: Qualification in Islamic Finance.
- Skills Required:
- Customer Centricity
- Stakeholder Collaboration
- Good Communication Skills
- Governance
- Experience: Minimum 2 years of relevant work experience.
- Key Responsibilities:
- Implementing service delivery standards across the assigned area.
- Conducting SQ surprise visits in assigned branches.
- Collaborating with stakeholders to address service elements and improve service delivery.
- Continuously identifying improvement areas in customer journeys.
General Conditions:
No specific general conditions, such as instructions regarding TA/DA, HEC recognition, or original document submission, were provided in the job description.
How to Apply:
No specific application instructions, required documents, or submission method (email, post, or online URL) were provided in the job description. Please refer to the original source or contact the employer for application details.