Job Overview
Role: F&B Guest Experience Manager. Category: Front Office and Guest Experience. Location: Four Seasons Puerto Rico Río Grande Puerto Rico United States of America.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Ricoâs Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities â from golf, tennis, swimming and beyond. About the role: The F&B Guest Experience Manager is responsible for curating exceptional, personalized dining experiences across all Food & Beverage venues. This role acts as the champion of service excellence, ensuring that every guest interaction reflects Four Seasonsâ legendary standards. You will be highly visible on the floor, working closely with operational leaders to elevate guest satisfaction, engagement, and loyalty. What you will do: Lead and oversee the guest experience across all Food & Beverage outlets, ensuring consistency and excellence in service delivery Serve as a brand ambassador by actively engaging with guests, building meaningful connections, and anticipating needs Handle guest feedback and service recovery with professionalism, empathy, and efficiency Collaborate with F&B leadership, Culinary teams, and Front Office to ensure seamless end-to-end guest journeys Monitor guest satisfaction metrics, online reviews, and internal feedback to drive continuous improvement Train, coach, and support teams in service standards, emotional luxury, and personalized interactions Support VIP guests, special events, and bespoke dining experiences Ensure compliance with Four Seasons policies, health and safety standards, and local regulations What you bring: Previous experience in Food & Beverage operations or guest experience leadership within luxury hospitality A genuine passion for service excellence and creating memorable guest moments Strong leadership, communication, and interpersonal skills High emotional intelligence and the ability to manage guest concerns gracefully Detail-oriented mindset with a proactive, hands-on approach Ability to work flexible schedules, including evenings, weekends, and holidays Cultural awareness and comfort engaging with an international clientele What we offer: Energizing Employee Culture where you are encouraged to be your true self!⯠Competitive salary and a comprehensive benefits package Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for business clothing Complimentary employee meals Paid holidays, vacation, and sick days Culinary, retail and wellness experiences at special rates Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
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