Communications Agent (Temporary)

Job Overview

Role: Communications Agent (Temporary). Category: Sales, Marketing, and Communications. Location: Four Seasons Oahu Kapolei Hawaii United States of America.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. Four Seasons Resort O’ahu at Ko Olina is looking for a Temporary Part Time Communications Agent who has a passion for excellence and the spirit of aloha. The Communications Agent reports to the Director of Reservations answers and directs phone calls, chats, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. What you will do: Responsible in providing the most efficient and courteous hotel communications service and to undertake other duties and responsibilities as required by Management. Answer phone & chat inquiries in an efficient and friendly manner and routing communications to the proper departments. An important member of the CORE Office, assisting with updating guest details for a seamless stay prior to arrival. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer issues; and provide general resort information as requested. What you will bring: Candidate must be fluent in English, both verbal and written. Excellent communication and organization skills Previous customer experience and ability to work effectively under pressure Service Passion Requires attention to detail and problem solving skills Successful candidates must possess legal work authorization in the United States. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Pay: $29.63 per hour Schedule: 3-4 days per week, Open Availability preferred. This is a temporary part-time assignment starting at 3 months with the possibility of extension based on the business need of the Resort. With the benefits of a regular part-time Four Seasons employee. About Four Seasons Resort O'ahu at Ko Olina On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons. We look forward to receiving your application, Mahalo! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. Four Seasons Resort O’ahu at Ko Olina is looking for a Temporary Part Time Communications Agent who has a passion for excellence and the spirit of aloha. The Communications Agent reports to the Director of Reservations answers and directs phone calls, chats, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. What you will do: Responsible in providing the most efficient and courteous hotel communications service and to undertake other duties and responsibilities as required by Management. Answer phone & chat inquiries in an efficient and friendly manner and routing communications to the proper departments. An important member of the CORE Office, assisting with updating guest details for a seamless stay prior to arrival. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer issues; and provide general resort information as requested. What you will bring: Candidate must be fluent in English, both verbal and written. Excellent communication and organization skills Previous customer experience and ability to work effectively under pressure Service Passion Requires attention to detail and problem solving skills Successful candidates must possess legal work authorization in the United States. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Pay: $29.63 per hour Schedule: 3-4 days per week, Open Availability preferred. This is a temporary part-time assignment starting at 3 months with the possibility of extension based on the business need of the Resort. With the benefits of a regular part-time Four Seasons employee. About Four Seasons Resort O'ahu at Ko Olina On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons. We look forward to receiving your application, Mahalo! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

Eligibility and qualification requirements are listed in the official Workday posting.

How to Apply:

Apply online through the official Four Seasons Workday page.

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