At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. This Office Technology Support role is a key PwC career opportunity for IT professionals in Kuala Lumpur IT jobs. Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education, ensuring robust IT operations.

Eligibility / Qualification Required:

• Education: Diploma/Advanced Diploma, bachelor's degree, or equivalent in Computer Science/Information Technology.
• Experience: Minimum of 2 years of Desktop support experience.
• Preferred Specialization: Preferably an Executive specializing in Information Technology or equivalent.
• Technical Skills/Experience (Advantages):
  • Experience with the ServiceNow platform is an advantage.
  • Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage.
  • Strong preference for prior experience in automating processes using PowerShell or other scripting languages.
  • Advanced knowledge of Microsoft desktop operating systems, including Windows or equivalent.
  • Experience in supporting mobile OS (iOS/Android) and Microsoft 365.
  • ITIL 4 certification is an added advantage.
  • Experience in handling projects is an added advantage.
• Soft Skills/Abilities:
  • Demonstrated ability to deliver outstanding customer satisfaction.
  • Excellent communication and presentation skills.
  • Effective problem identification and solution skills.
  • A strong team player and collaborator.
  • Fluent in both written and spoken English.
  • Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.
• Core Responsibilities:
  • Create, update, deploy, and troubleshoot images for laptops and desktops.
  • Address and resolve laptop hardware and software issues.
  • Assist in the technology onboarding process for new employees.
  • Participate in global technology forum meetings and undertake IT projects whether its local or Global.
  • Provide customer-centric support, ensuring positive and valuable experiences.
  • Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.
  • Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.
  • Collaborate with PwC teams (US / Global) to stay informed about new technologies.
  • Maintain a friendly, approachable demeanor that prioritizes customer needs.
  • Offer feedback and suggestions for enhancing the overall customer experience.
  • Build and nurture strong working relationships with users at all levels.
  • Proactively anticipate, identify, and resolve complex problems while applying technical knowledge.
  • Effectively communicate and share technical information with diverse audiences within the firm.
• Required Skills: Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis.
• Work Conditions: May require to attend after working hours call with Global /US Team.

How to Apply:

Specific application instructions are not provided in the job description. Please refer to the PwC careers portal for application details.

General Conditions:

No specific general conditions were detailed in the provided job description.
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