At PwC, our client consulting team specializes in providing consulting services focused on client-related strategies and initiatives. These professionals analyze client needs, develop client-centric solutions, and offer guidance and support to help clients enhance their experience and drive business growth.
As a generalist client consultant at PwC, you will join other professionals with extensive experience and skills in client consulting. You will analyze client needs, provide consulting services in different client-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their experience, drive business growth, and increase overall client satisfaction.
Strategic and results-oriented Customer Experience Analyst, focused on customer journey mapping, experience strategy development, and supporting new business generation. This professional will be responsible for connecting data, insights, and opportunities to deliver a more fluid, personalized, and efficient customer experience.
Key Responsibilities:
- Map and analyze the entire customer journey, identifying friction points and opportunities for improvement;
- Develop customer experience strategies that optimize engagement, retention, and loyalty;
- Connect CX initiatives to business goals and indicators.
- Actively identify opportunities for improvement or creation of new products, services, and channels based on the voice of the customer;
- Support commercial teams in proposing solutions more aligned with customer needs;
- Participate in innovation initiatives aimed at evolving the consumer experience.
- Build reports and presentations that translate customer experience into actionable insights;
- Collaborate with product, sales, and marketing areas to enable integrated solutions.
Eligibility / Qualification Required:
- Degree in Administration, Communication, Marketing, Engineering, or related fields.
- Experience with customer experience projects, journey, and/or service.
- Analytical capacity and strategic vision.
- Excellent communication, creativity, and collaborative posture.
General Conditions:
General conditions are not detailed in the provided job description.
How to Apply:
Application instructions are not detailed in the provided job description.
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