Job Overview
Role: Concierge Agent. Category: Front Office and Guest Experience. Location: Four Seasons Doha Doha Doha Qatar.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: seaside retreat in the heart of Qatarâs capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the worldâs largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020. Our Team: ãã Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service, and passion. Job Description: Deliver exceptional guest experiences by coordinating with various departments and providing personalized hospitality throughout the guest journey. Welcome, recognize, and assist guests during arrival and departure, ensuring smooth check-in and check-out processes in line with brand standards. Handle guest requests, inquiries, complaints, and special requirements professionally, ensuring timely resolution and high levels of guest satisfaction. Prepare and review daily arrivals, welcome amenities, room assignments, and guest recognition arrangements to ensure seamless guest experiences. Maintain effective communication and positive working relationships with colleagues across all departments while adhering to company policies, standards, and procedures. Manage cashiering responsibilities, including handling cash, foreign currency exchange, balancing assigned banks, and reconciling transactions accurately. Maximize hotel revenue through upselling opportunities, guest engagement, and promoting hotel facilities, services, and activities while actively collecting guest feedback for continuous improvement Preferred Qualifications and Skills Degree Holder, preferably in hotel and restaurant management 2-4 years of experience as a Guest Relations Agent Excellent command in English, Arabic is an advantage Our Offering: Opportunities to build a successful career with global potential ãã Unique strong culture - diversity of 50 different nationalitiesãã Living accommodation in high quality, well-resourced apartmentã Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave ticketsãã Complimentary meals in employee restaurantsãã Free transportation to workãã Medical coverageãã Work Authorization: The hotel will apply for the work authorization for a successful candidate.ã Learn more about employment with Four Seasons: ãã You could also learn more about employment with Four Seasons via the following channels:ãã https://www.facebook.com/FourSeasonsJobsãã https://www.linkedin.com/company/four-seasons-hotels-and-resortsãã http://jobs.fourseasons.comãã https://twitter.com/FourSeasonsJobs Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: seaside retreat in the heart of Qatarâs capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the worldâs largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020. Our Team: ãã Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service, and passion. Job Description: Deliver exceptional guest experiences by coordinating with various departments and providing personalized hospitality throughout the guest journey. Welcome, recognize, and assist guests during arrival and departure, ensuring smooth check-in and check-out processes in line with brand standards. Handle guest requests, inquiries, complaints, and special requirements professionally, ensuring timely resolution and high levels of guest satisfaction. Prepare and review daily arrivals, welcome amenities, room assignments, and guest recognition arrangements to ensure seamless guest experiences. Maintain effective communication and positive working relationships with colleagues across all departments while adhering to company policies, standards, and procedures. Manage cashiering responsibilities, including handling cash, foreign currency exchange, balancing assigned banks, and reconciling transactions accurately. Maximize hotel revenue through upselling opportunities, guest engagement, and promoting hotel facilities, services, and activities while actively collecting guest feedback for continuous improvement Preferred Qualifications and Skills Degree Holder, preferably in hotel and restaurant management 2-4 years of experience as a Guest Relations Agent Excellent command in English, Arabic is an advantage Our Offering: Opportunities to build a successful career with global potential ãã Unique strong culture - diversity of 50 different nationalitiesãã Living accommodation in high quality, well-resourced apartmentã Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave ticketsãã Complimentary meals in employee restaurantsãã Free transportation to workãã Medical coverageãã Work Authorization: The hotel will apply for the work authorization for a successful candidate.ã Learn more about employment with Four Seasons: ãã You could also learn more about employment with Four Seasons via the following channels:ãã https://www.facebook.com/FourSeasonsJobsãã https://www.linkedin.com/company/four-seasons-hotels-and-resortsãã http://jobs.fourseasons.comãã https://twitter.com/FourSeasonsJobs Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
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