Job Overview
Role: Information Technology Support Engineer. Industry: IT Services. Employment Type: Full time. Location: Jeddah, Saudi Arabia.
Eligibility / Qualification Required:
Batterjee Medical College is seeking a customer-focused and technically skilled Support Engineer to join the Information Technology team. The successful candidate will provide first and second-level technical support to faculty, staff, and students, ensuring the reliability, security, and availability of end-user devices, applications, and IT services across the College.
This role plays a key part in maintaining a seamless technology environment that supports academic, administrative, and healthcare operations while delivering excellent customer service and timely issue resolution.
Key Responsibilities
Technical Support
- Provide first and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Diagnose and resolve hardware, software, operating system, and application issues through the IT helpdesk.
- Escalate complex technical issues to senior engineers or external vendors when required.
- Maintain service levels by ensuring timely response and resolution of support requests.
- Document solutions and contribute to the IT knowledge base.
Systems Administration
- Install, configure, and maintain Windows operating systems, applications, and end-user devices.
- Support Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
- Perform system updates, software deployments, and patch management.
- Support Active Directory user account management and access permissions.
- Ensure endpoint security, antivirus protection, and compliance with IT policies.
Network & Infrastructure Support
- Troubleshoot wired and wireless network connectivity issues.
- Support the installation and configuration of network printers, IP phones, and classroom technology.
- Perform basic diagnostics for TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Coordinate with Infrastructure and Systems teams on network and server-related issues.
Classroom & Event Support
- Provide technical support for classrooms, laboratories, seminars, webinars, conferences, and official college events.
- Configure and maintain smart boards, touch panels, audiovisual equipment, and e-learning technologies.
- Deliver on-site technical assistance to ensure successful event execution.
Asset & Documentation Management
- Maintain accurate IT asset inventory and lifecycle records.
- Coordinate hardware installations, transfers, maintenance, and decommissioning.
- Prepare technical documentation, reports, and incident records.
- Ensure helpdesk tickets and service documentation are completed accurately and on time.
Continuous Improvement
- Identify opportunities to improve IT service delivery and user experience.
- Participate in technical training and professional development.
- Support IT projects, automation initiatives, and continuous service improvement activities.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (preferred)
Experience
- 3–10 years of experience in IT support, service desk, or desktop support.
- Experience supporting Microsoft 365, Windows operating systems, and Active Directory.
- Experience in an educational or healthcare environment is preferred.
Skills & Competencies
- Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
- Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Experience with helpdesk ticketing systems and IT asset management.
- Knowledge of endpoint security, antivirus solutions, software deployment, and patch management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication, customer service, and interpersonal skills.
- Ability to prioritize multiple support requests and work effectively under pressure.
- Strong documentation skills and attention to detail.
- Fluency in English; Arabic is an advantage.
How to Apply:
Submit your application through the official BMC careers portal.
Apply Now