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Catering Sales Manager

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Job Overview

Role: Catering Sales Manager. Category: Sales, Marketing, and Communications. Location: Four Seasons Shenzhen Shenzhen Guangdong China.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces. About the role Catering Sales Manager is responsible for business generation as it relates to prospecting and securing catering business and the planning & implementation of group events. Catering revenue is to be achieved in accordance with the goals and strategies outlined in the annual Marketing Plan and Hotel Catering Revenue Budget. CSMs are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible Room RevPar and achieving F&B costs as well as achieving group organizers satisfaction for the overall hotel’s success. This position requires a high degree of independent judgment and discretion on decision making. å®´ä¼šé”€å”®ç»ç†è´Ÿè´£å¼€æ‹“ä¸šåŠ¡ï¼ŒåŒ æ‹¬å¯»æ‰¾å’Œäº‰å–é¤é¥®å•†æœºï¼Œä»¥åŠå›¢ä½“æ´»åŠ¨çš„ç­–åˆ’ä¸Žæ‰§è¡Œã€‚é¤é¥®æ”¶å ¥çš„è¾¾æˆéœ€ç¬¦åˆå¹´åº¦è¥é”€è®¡åˆ’å’Œé ’åº—é¤é¥®æ”¶å ¥é¢„ç®—ä¸­åˆ¶å®šçš„ç›®æ ‡ä¸Žç­–ç•¥ã€‚è¯¥å²—ä½éœ€ç¡®ä¿å®Œæˆé”€å”®é é¢å’Œç›®æ ‡ï¼Œå¹¶å°†ç›´é”€æ´»åŠ¨èšç„¦äºŽæœ€å¤§åŒ–å®¢æˆ¿æ¯é—´å¯å”®æˆ¿æ”¶å ¥ã€æŽ§åˆ¶é¤é¥®æˆæœ¬ï¼ŒåŒæ—¶æå‡æ´»åŠ¨ä¸»åŠžæ–¹çš„æ»¡æ„åº¦ï¼Œä»¥ä¿ƒè¿›é ’åº—çš„å ¨é¢æˆåŠŸã€‚æ­¤èŒä½è¦æ±‚åœ¨å†³ç­–è¿‡ç¨‹ä¸­å ·å¤‡é«˜åº¦çš„ç‹¬ç«‹åˆ¤æ–­åŠ›å’Œè‡ªä¸»å†³ç­–èƒ½åŠ›ã€‚ What you will do The ability to actively solicit and book all types of catering business from various sources of leads. å ·å¤‡ä¸»åŠ¨ä»Žå„ç±»æ½œåœ¨æ¸ é“å¯»æ‰¾å¹¶æ‰¿æŽ¥æ‰€æœ‰ç±»åž‹é¤é¥®ä¸šåŠ¡çš„èƒ½åŠ›ã€‚ The ability to develop creative and attractive menu presentations for potential clients. å ·å¤‡ä¸ºç›®æ ‡å®¢æˆ·åˆ¶å®šå¯Œæœ‰åˆ›æ„ä¸”å ·æœ‰å¸å¼•åŠ›çš„èœå•å±•ç¤ºæ–¹æ¡ˆçš„èƒ½åŠ›ã€‚ The ability to respond to all telephone and walk in inquiries regarding catering space according to Four Seasons standards and score 90% on test calls. èƒ½å¤ŸæŒ‰ç §å››å­£é ’åº—çš„æ ‡å‡†ï¼Œå›žå¤æ‰€æœ‰å ³äºŽé¤é¥®åœºåœ°çš„ç”µè¯åŠåˆ°åº—å’¨è¯¢ï¼Œå¹¶åœ¨ç”µè¯æµ‹è¯•ä¸­è¾¾åˆ°90%的分数。 The ability to maintain an active trace/follow-up system on all account management action plans and personal sales calls as well as timely GOLDEN S&C input. 能够对所有客户管理行动计划及个人销售拜访维护一个有效的追踪/跟进系统,并及时在GOLDEN S&Cç³»ç»Ÿä¸­è¿›è¡Œä¿¡æ¯å½•å ¥ã€‚ The ability to coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues. å ·å¤‡åè°ƒé”€å”®éƒ¨é—¨ä¸Žé¤é¥®éƒ¨é—¨ä¹‹é—´é”€å”®å·¥ä½œçš„èƒ½åŠ›ï¼Œä»¥ç¡®ä¿åˆç†åˆ©ç”¨å®´ä¼šåœºåœ°ï¼Œä»Žè€Œåˆ›é€ æœ€å¤§åŒ–çš„æ”¶å ¥ã€‚ What you bring Reading, writing and oral proficiency in English/ Mandarin with good presentation skills. å ·å¤‡è‰¯å¥½çš„è‹±è¯­å’Œæ™®é€šè¯çš„è¯»ã€å†™åŠå£è¯­èƒ½åŠ›ï¼Œå¹¶æ‹¥æœ‰å‡ºè‰²çš„è¡¨è¾¾èƒ½åŠ›ã€‚ College Degree or equivalent experience. Alternatively with hotel or tourism school certification. Good personal & professional references. æ‹¥æœ‰å¤§å­¦å­¦åŽ†æˆ–åŒç­‰ç»éªŒï¼›æŒæœ‰é ’åº—æˆ–æ— æ¸¸ä¸“ä¸šé™¢æ ¡è¯ä¹¦è€ äº¦å¯ã€‚å ·å¤‡è‰¯å¥½çš„ä¸ªäººåŠèŒä¸šä¿¡èª‰ã€‚ Previous catering or sales related experience minimum 2 years with proven track record. 至少有2å¹´é¤é¥®æˆ–é”€å”®ç›¸å ³å·¥ä½œç»éªŒï¼Œå¹¶æœ‰è‰¯å¥½çš„ä¸šç»©è®°å½•ã€‚ Strong selling and interpersonal skills. å ·å¤‡å‡ºè‰²çš„é”€å”®èƒ½åŠ›å’Œäººé™ äº¤å¾€æŠ€å·§ã€‚ What we offer: Competitive Salary, wages, and a comprehensive benefits package. å ·æœ‰ç«žäº‰åŠ›çš„è–ªé ¬ã€å·¥èµ„å’Œå ¨é¢çš„ç¦åˆ©å¾ é‡ Excellent Training and Development opportunities. 优秀的培训和发展机会 Complimentary Accommodation at other Four Seasons Hotels and Resort. å ¨çƒä»»ä½•å››å­£é ’åº—çš„å‘˜å·¥æŠ˜æ‰£ Complimentary Dry Cleaning for Employee Uniforms. å è´¹å¹²æ´—å‘˜å·¥åˆ¶æœ Complimentary Employee Meals. å è´¹å‘˜å·¥é¤ Complimentary Employee Dormitory. å è´¹å‘˜å·¥å®¿èˆ Complimentary Employee Shuttle Bus. å è´¹å‘˜å·¥ç­è½¦ Schedule & Hours: Forty hours over a five day period; scheduled days and times may vary based on need. 5å¤©å† å·¥ä½œ40å°æ—¶ï¼›è®¡åˆ’çš„æ—¥æœŸå’Œæ—¶é—´å¯èƒ½ä¼šæ ¹æ®éœ€è¦è€Œå˜åŒ–ã€‚/VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces. About the role Catering Sales Manager is responsible for business generation as it relates to prospecting and securing catering business and the planning & implementation of group events. Catering revenue is to be achieved in accordance with the goals and strategies outlined in the annual Marketing Plan and Hotel Catering Revenue Budget. CSMs are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible Room RevPar and achieving F&B costs as well as achieving group organizers satisfaction for the overall hotel’s success. This position requires a high degree of independent judgment and discretion on decision making. å®´ä¼šé”€å”®ç»ç†è´Ÿè´£å¼€æ‹“ä¸šåŠ¡ï¼ŒåŒ æ‹¬å¯»æ‰¾å’Œäº‰å–é¤é¥®å•†æœºï¼Œä»¥åŠå›¢ä½“æ´»åŠ¨çš„ç­–åˆ’ä¸Žæ‰§è¡Œã€‚é¤é¥®æ”¶å ¥çš„è¾¾æˆéœ€ç¬¦åˆå¹´åº¦è¥é”€è®¡åˆ’å’Œé ’åº—é¤é¥®æ”¶å ¥é¢„ç®—ä¸­åˆ¶å®šçš„ç›®æ ‡ä¸Žç­–ç•¥ã€‚è¯¥å²—ä½éœ€ç¡®ä¿å®Œæˆé”€å”®é é¢å’Œç›®æ ‡ï¼Œå¹¶å°†ç›´é”€æ´»åŠ¨èšç„¦äºŽæœ€å¤§åŒ–å®¢æˆ¿æ¯é—´å¯å”®æˆ¿æ”¶å ¥ã€æŽ§åˆ¶é¤é¥®æˆæœ¬ï¼ŒåŒæ—¶æå‡æ´»åŠ¨ä¸»åŠžæ–¹çš„æ»¡æ„åº¦ï¼Œä»¥ä¿ƒè¿›é ’åº—çš„å ¨é¢æˆåŠŸã€‚æ­¤èŒä½è¦æ±‚åœ¨å†³ç­–è¿‡ç¨‹ä¸­å ·å¤‡é«˜åº¦çš„ç‹¬ç«‹åˆ¤æ–­åŠ›å’Œè‡ªä¸»å†³ç­–èƒ½åŠ›ã€‚ What you will do The ability to actively solicit and book all types of catering business from various sources of leads. å ·å¤‡ä¸»åŠ¨ä»Žå„ç±»æ½œåœ¨æ¸ é“å¯»æ‰¾å¹¶æ‰¿æŽ¥æ‰€æœ‰ç±»åž‹é¤é¥®ä¸šåŠ¡çš„èƒ½åŠ›ã€‚ The ability to develop creative and attractive menu presentations for potential clients. å ·å¤‡ä¸ºç›®æ ‡å®¢æˆ·åˆ¶å®šå¯Œæœ‰åˆ›æ„ä¸”å ·æœ‰å¸å¼•åŠ›çš„èœå•å±•ç¤ºæ–¹æ¡ˆçš„èƒ½åŠ›ã€‚ The ability to respond to all telephone and walk in inquiries regarding catering space according to Four Seasons standards and score 90% on test calls. èƒ½å¤ŸæŒ‰ç §å››å­£é ’åº—çš„æ ‡å‡†ï¼Œå›žå¤æ‰€æœ‰å ³äºŽé¤é¥®åœºåœ°çš„ç”µè¯åŠåˆ°åº—å’¨è¯¢ï¼Œå¹¶åœ¨ç”µè¯æµ‹è¯•ä¸­è¾¾åˆ°90%的分数。 The ability to maintain an active trace/follow-up system on all account management action plans and personal sales calls as well as timely GOLDEN S&C input. 能够对所有客户管理行动计划及个人销售拜访维护一个有效的追踪/跟进系统,并及时在GOLDEN S&Cç³»ç»Ÿä¸­è¿›è¡Œä¿¡æ¯å½•å ¥ã€‚ The ability to coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues. å ·å¤‡åè°ƒé”€å”®éƒ¨é—¨ä¸Žé¤é¥®éƒ¨é—¨ä¹‹é—´é”€å”®å·¥ä½œçš„èƒ½åŠ›ï¼Œä»¥ç¡®ä¿åˆç†åˆ©ç”¨å®´ä¼šåœºåœ°ï¼Œä»Žè€Œåˆ›é€ æœ€å¤§åŒ–çš„æ”¶å ¥ã€‚ What you bring Reading, writing and oral proficiency in English/ Mandarin with good presentation skills. å ·å¤‡è‰¯å¥½çš„è‹±è¯­å’Œæ™®é€šè¯çš„è¯»ã€å†™åŠå£è¯­èƒ½åŠ›ï¼Œå¹¶æ‹¥æœ‰å‡ºè‰²çš„è¡¨è¾¾èƒ½åŠ›ã€‚ College Degree or equivalent experience. Alternatively with hotel or tourism school certification. Good personal & professional references. æ‹¥æœ‰å¤§å­¦å­¦åŽ†æˆ–åŒç­‰ç»éªŒï¼›æŒæœ‰é ’åº—æˆ–æ— æ¸¸ä¸“ä¸šé™¢æ ¡è¯ä¹¦è€ äº¦å¯ã€‚å ·å¤‡è‰¯å¥½çš„ä¸ªäººåŠèŒä¸šä¿¡èª‰ã€‚ Previous catering or sales related experience minimum 2 years with proven track record. 至少有2å¹´é¤é¥®æˆ–é”€å”®ç›¸å ³å·¥ä½œç»éªŒï¼Œå¹¶æœ‰è‰¯å¥½çš„ä¸šç»©è®°å½•ã€‚ Strong selling and interpersonal skills. å ·å¤‡å‡ºè‰²çš„é”€å”®èƒ½åŠ›å’Œäººé™ äº¤å¾€æŠ€å·§ã€‚ What we offer: Competitive Salary, wages, and a comprehensive benefits package. å ·æœ‰ç«žäº‰åŠ›çš„è–ªé ¬ã€å·¥èµ„å’Œå ¨é¢çš„ç¦åˆ©å¾ é‡ Excellent Training and Development opportunities. 优秀的培训和发展机会 Complimentary Accommodation at other Four Seasons Hotels and Resort. å ¨çƒä»»ä½•å››å­£é ’åº—çš„å‘˜å·¥æŠ˜æ‰£ Complimentary Dry Cleaning for Employee Uniforms. å è´¹å¹²æ´—å‘˜å·¥åˆ¶æœ Complimentary Employee Meals. å è´¹å‘˜å·¥é¤ Complimentary Employee Dormitory. å è´¹å‘˜å·¥å®¿èˆ Complimentary Employee Shuttle Bus. å è´¹å‘˜å·¥ç­è½¦ Schedule & Hours: Forty hours over a five day period; scheduled days and times may vary based on need. 5å¤©å† å·¥ä½œ40å°æ—¶ï¼›è®¡åˆ’çš„æ—¥æœŸå’Œæ—¶é—´å¯èƒ½ä¼šæ ¹æ®éœ€è¦è€Œå˜åŒ–ã€‚/VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.
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Attachments

Sales Marketing China and Communications Catering Sales Manager Four Seasons Hotel China Shenzhen

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