Bank AL Habib is seeking experienced and service-oriented professionals to join our Customer Services team as Head – Service Quality Unit Karachi. The role is responsible for ensuring the highest standards of service quality while driving process improvements across all customer segments of the Bank.
Eligibility / Qualification Required:
- Minimum Bachelor’s degree (Master’s preferred).
- Minimum 8 to 10 years of banking experience, preferably in branch banking.
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Lead the Service Quality Unit Karachi to ensure consistent and superior service delivery across all customer touchpoints
- Design, implement, and monitor service quality standards and benchmarks in line with industry best practices and regulatory requirements
- Conduct service audits and surveys to evaluate service performance
- Identify service gaps and coordinate with relevant departments for root cause analysis and service improvement initiatives
- Analyze customer feedback, complaints, and service metrics to develop improvement strategies
- Prepare and present service quality dashboards and reports for Senior Management review
- Ensure implementation and effectiveness of service monitoring tools
- Manage multiple priorities effectively in a fast-paced environment
- Drive problem-solving and continuous service enhancement initiatives
How to Apply:
Apply online using the link below.
Apply Now