This position for a Service Quality Consultant is located in Sialkot, Punjab, Pakistan. The role is within the Service Quality Department, part of the General Services & Customer Support Group, and may involve work across Sialkot, Muzaffargarh & Lahore.
Eligibility / Qualification Required:
- Education: Minimum Bachelors preferably Masters from an HEC recognized institute/university. Qualification in Islamic Finance will be an added advantage.
- Experience: Minimum of 2 years of relevant working experience.
- Skills:
- Customer Centricity
- Stakeholder Collaboration
- Good Communication Skills
- Governance
- Key Responsibilities:
- Conducting branch visits to evaluate service performance against established standards.
- Serving as a Service Ambassador to support branches in delivering service excellence.
- Identifying improvement areas in processes and policies to enhance customer experience.
- Supporting service quality initiatives and promoting best practices across branches.
General Conditions:
How to Apply: