Department: Communication & Resource Development | Campus: Regional Office - North, QF, NST & SMP Campus, Jubilee Town, Lahore
Eligibility / Qualification Required:
Qualification:
Bachelor or Master in relevant subjectExperience:
Minimum 05 years of relvant experience with Bachelors or minimum 04 year relevant experience with Masters
Job Description / Notes:
- Assistant Manager, Call Center oversees daily operations, supports the main manager, coaches and develops agents, handles escalations, monitors KPIs/SLAs, ensures policy compliance, and drives process improvements, often acting as a "working manager" by taking calls and leading by example to achieve service excellence and meet targets. Key duties involve performance management, training, data analysis, client relations, and maintaining operational efficiency for a high-performing team.
How to Apply:
● Apply online by clicking the
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