Job Overview
Role: Executive Administrative Assistant. Category: Leadership. Location: Four Seasons Tokyo - Marunouchi Chiyoda-ku Tokyo Japan.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter â listed on Asia's 50 Best Restaurants and The Worldâs 50 Best Restaurants â is the epitome of fine French dining yet regionally-inspired. About the role / å½¹å²æ¦è¦ Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries, while upholding Four Seasonsâ policies and service standards. / ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã«å¯¾ãã¦äºåçã»ç®¡ççãµãã¼ããæä¾ããã²ã¹ãã»å¾æ¥å¡ããã®åãåããã«å¹ççã»ä¸å¯§ãã¤ãããã§ãã·ã§ãã«ã«å¯¾å¿ããªããããã©ã¼ã·ã¼ãºã³ãºã®å種ããªã·ã¼ããã³ãµã¼ãã¹åºæºãéµå®ããã What you will do / 主ãªæ¥åå 容 Administrative & Office Support / è¡æ¿ã»ãªãã£ã¹ç®¡çãµãã¼ã ⢠Perform administrative duties including typing, filing, copying, faxing, mail sorting, and coordinating appointments for the General Manager. / ã¿ã¤ãã³ã°ããã¡ã¤ãªã³ã°ãã³ãã¼ãFAXãéµä¾¿ä»åããç·æ¯é 人ã®ã¢ãã¤ã³ã調æ´ãªã©ãäºåæ¥åå ¨è¬ãè¡ãã ⢠Handle general inquiries efficiently and courteously; manage incoming calls. / ä¸è¬çãªåãåããã«è¿ éãã¤ä¸å¯§ã«å¯¾å¿ããé»è©±å¿å¯¾ãè¡ãã ⢠Maintain the Executive Office card file and update the Lotus Notes address book as required. / ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã®ã«ã¼ããã¡ã¤ã«ç®¡çããã³Lotus Notesã®ã¢ãã¬ã¹å¸³ã®æ´æ°ãè¡ãã ⢠Prepare and distribute meeting minutes for Executive Session, Special Session, Quarterly and Annual Meetings. / ã¨ã°ã¼ã¯ãã£ãã»ãã·ã§ã³ãç¹å¥ä¼è°ãååæã»å¹´éä¼è°ã®è°äºé²ä½æãé å¸ãéµéãæ å½ããã ⢠Participate in scheduled meetings as needed (e.g., staff meetings) and prepare minutes. / å¿ è¦ã«å¿ãã¦ä¼è°ã«åå ãï¼ä¾ï¼ã¹ã¿ãããã¼ãã£ã³ã°ï¼ãè°äºé²ãä½æããã Guest Relations & Communication / ã²ã¹ã対å¿ã»ã³ãã¥ãã±ã¼ã·ã§ã³ ⢠Manage elite guest correspondence, guest profiles, and guest satisfaction databases. / ã¨ãªã¼ãã²ã¹ãã®å¯¾å¿ããããã¡ã¤ã«ç®¡çãã²ã¹ãæºè¶³åº¦ãã¼ã¿ãã¼ã¹ã®ç®¡çãè¡ãã ⢠Handle guest complaints or glitches in the absence of the General Manager and provide updates on actions taken. / ç·æ¯é 人ä¸å¨æã«ã²ã¹ãã®ã¯ã¬ã¼ã ãä¸å ·å対å¿ãè¡ãã対å¿å 容ãå ±åããã ⢠Manage VIP guest travel arrangements and reservations. / VIPã²ã¹ãããã³ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã®æ ç¨æé ã»äºç´ãè¡ãã Support to Leadership / çµå¶å±¤ãµãã¼ã ⢠Maintain confidentiality regarding P&C, Home Office, Owners, and other sensitive information. / 人äºã»æ¬ç¤¾ã»ãªã¼ãã¼é¢é£æ å ±ãªã©ã®æ©å¯ä¿æãå¾¹åºããã ⢠Keep the General Manager fully informed of significant issues requiring attention. / ç¹çãã¹ãäºé ãåé¡ãçºçããéã«ã¯ç·æ¯é 人ã«è¿ éãã¤æ£ç¢ºã«å ±åããã ⢠Manage owner correspondence and coordinate owner-related matters with the General Manager. / ãªã¼ãã¼å¯¾å¿ãæ¡ä»¶ç®¡çãè¡ããç·æ¯é 人ã¨ã®é£æºãå³ãã ⢠Coordinate communication and workflow with Planning Committee members. / ãã©ã³ãã³ã°ã³ãããã£ã¼åã¡ã³ãã¼ã¨é£æºããæ å ±å ±æã¨æ¥å調æ´ãè¡ãã ⢠Coordinate employee-related meetings and forums. / å¾æ¥å¡åããã¼ãã£ã³ã°ããã©ã¼ã©ã ã®èª¿æ´ãè¡ãã ⢠Perform additional duties assigned by the Hotel Manager or General Manager. / ããã«ããã¼ã¸ã£ã¼ã¾ãã¯ç·æ¯é 人ããã®è¿½å æ¥åã«å¯¾å¿ããã What you bring / å¿åè¦ä»¶ã»æ±ãã人ç©å Education & Experience / å¦æ´ã»çµé¨ ⢠College education or equivalent experience / 大åã¾ãã¯åçã®çµé¨ ⢠1ã2å¹´ç¨åº¦ã®åçãã¸ã·ã§ã³ã§ã®çµé¨ï¼Four Seasonsã¾ãã¯ä»çµç¹ï¼ / 1ã2å¹´ã®é¢é£æ¥åçµé¨ï¼ãã©ã¼ã·ã¼ãºã³ãºã¾ãã¯ä»çµç¹ï¼ ⢠No travel required / åºå¼µãªã Competencies / ã³ã³ããã³ã·ã¼ ⢠Highest level of integrity, confidentiality, and professionalism / é«ãå«ç観ã»å®ç§ç¾©åæèã»ããæè ⢠Excellent interpersonal, communication, and relationship-building skills / é«ã対人è½åã»ã³ãã¥ãã±ã¼ã·ã§ã³è½åã»ãªã¬ã¼ã·ã§ã³æ§ç¯ã¹ã㫠⢠Strong organizational skills and ability to multitask efficiently / åªããçµç¹åã¨ãã«ãã¿ã¹ã¯è½å ⢠Sound judgment, problem-solving, and decision-making abilities / é©åãªå¤æåãåé¡è§£æ±ºåãææ決å®å ⢠Ability to work cooperatively with all departments / å ¨é¨ç½²ã¨ååã§ããè½å Technical Skills / æè¡çã¹ã㫠⢠Proficiency in computer operations and office systems / PCæä½ããã³ãªãã£ã¹ã·ã¹ãã ã®ä½¿ç¨è½å ⢠Ability to read, write, and communicate effectively in English / è±èªã§ã®èªã¿æ¸ãã»ä¼è©±è½å ⢠Ability to prepare business correspondence, reports, and meeting documents / ãã¸ãã¹ææ¸ãå ±åæ¸ãä¼è°è³æã®ä½æè½å ⢠Knowledge of Four Seasons policies and standards / ãã©ã¼ã·ã¼ãºã³ãºã®ããªã·ã¼ãåºæºã®ç¥è ⢠Ability to operate Workday, prepare expense reports, manage purchase orders, and coordinate supply orders and equipment maintenance / Workdayã®æä½ãçµè²»ç²¾ç®ã購買管çãåå管çãªã©ã®ãªãã£ã¹éå¶è½å Schedule & Hours / å¤åæé ⢠Full-time schedule based on Executive Office operations / ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã®éå¶ã«åºã¥ããã«ã¿ã¤ã å¤å â¢â¯â¯â¯40 working hours per week é±40æéå¤å â¢â¯â¯â¯10 days off every month except February (9 days) æ10æ¥éã®ä¼æ¥ï¼2æã®ã¿9æ¥ï¼ ⢠Primarily daytime hours with schedule adjustments as needed / 主ã«æ¥ä¸å¤åã ããæ¥åç¶æ³ã«å¿ãã¦å¤åãã ⢠No travel required / åºå¼µãªã *â¯Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication. *â¯æ¡ç¨ãããæ¹ã¯ãæ¥æ¬ã§ã®å°±å´è³æ ¼ãæããè±èªããã³æ¥æ¬èªã«ãããã¸ãã¹ã¬ãã«ã®ã³ãã¥ãã±ã¼ã·ã§ã³è½åãå¿ è¦ã§ãã What we offer / å¾ éã»ç¦å©åç â¢â¯â¯â¯Competitive Salary, wages, and a comprehensive benefits package 競äºåã®ãã給ä¸ã»è³éããªãã³ã«å å®ããç¦å©åçå¶åº¦ â¢â¯â¯â¯Excellent Training and Development opportunities å å®ããç ä¿®ããã³äººæè²æã®æ©ä¼ â¢â¯â¯â¯Complimentary Accommodation at other Four Seasons Hotels and Resorts ä»ã®ãã©ã¼ã·ã¼ãºã³ãº ããã«ï¼ãªã¾ã¼ãã¸ã®ç¡æ宿æ³å¶åº¦ â¢â¯â¯â¯50% F&B outlet discount for other Four Seasons Hotels in Japan (except SÃZANNE) æ¥æ¬å½å ã®ãã©ã¼ã·ã¼ãºã³ãºããã«å F&Bã¢ã¦ãã¬ããã50ï¼ å²å¼ã§å©ç¨å¯è½ï¼â»SÃZANNEãé¤ãï¼ â¢â¯â¯â¯Complimentary Employee Meals å¾æ¥å¡é£å ã§ã®é£äºæä¾ â¢â¯â¯â¯Social insurance 社ä¼ä¿éºå®å â¢â¯â¯â¯Defined contribution benefit 確å®æ åºåå¹´éå¶åº¦ â¢â¯â¯â¯Yearly health check-ups å¹´1åã®å¥åº·è¨ºæ Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter â listed on Asia's 50 Best Restaurants and The Worldâs 50 Best Restaurants â is the epitome of fine French dining yet regionally-inspired. About the role / å½¹å²æ¦è¦ Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries, while upholding Four Seasonsâ policies and service standards. / ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã«å¯¾ãã¦äºåçã»ç®¡ççãµãã¼ããæä¾ããã²ã¹ãã»å¾æ¥å¡ããã®åãåããã«å¹ççã»ä¸å¯§ãã¤ãããã§ãã·ã§ãã«ã«å¯¾å¿ããªããããã©ã¼ã·ã¼ãºã³ãºã®å種ããªã·ã¼ããã³ãµã¼ãã¹åºæºãéµå®ããã What you will do / 主ãªæ¥åå 容 Administrative & Office Support / è¡æ¿ã»ãªãã£ã¹ç®¡çãµãã¼ã ⢠Perform administrative duties including typing, filing, copying, faxing, mail sorting, and coordinating appointments for the General Manager. / ã¿ã¤ãã³ã°ããã¡ã¤ãªã³ã°ãã³ãã¼ãFAXãéµä¾¿ä»åããç·æ¯é 人ã®ã¢ãã¤ã³ã調æ´ãªã©ãäºåæ¥åå ¨è¬ãè¡ãã ⢠Handle general inquiries efficiently and courteously; manage incoming calls. / ä¸è¬çãªåãåããã«è¿ éãã¤ä¸å¯§ã«å¯¾å¿ããé»è©±å¿å¯¾ãè¡ãã ⢠Maintain the Executive Office card file and update the Lotus Notes address book as required. / ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã®ã«ã¼ããã¡ã¤ã«ç®¡çããã³Lotus Notesã®ã¢ãã¬ã¹å¸³ã®æ´æ°ãè¡ãã ⢠Prepare and distribute meeting minutes for Executive Session, Special Session, Quarterly and Annual Meetings. / ã¨ã°ã¼ã¯ãã£ãã»ãã·ã§ã³ãç¹å¥ä¼è°ãååæã»å¹´éä¼è°ã®è°äºé²ä½æãé å¸ãéµéãæ å½ããã ⢠Participate in scheduled meetings as needed (e.g., staff meetings) and prepare minutes. / å¿ è¦ã«å¿ãã¦ä¼è°ã«åå ãï¼ä¾ï¼ã¹ã¿ãããã¼ãã£ã³ã°ï¼ãè°äºé²ãä½æããã Guest Relations & Communication / ã²ã¹ã対å¿ã»ã³ãã¥ãã±ã¼ã·ã§ã³ ⢠Manage elite guest correspondence, guest profiles, and guest satisfaction databases. / ã¨ãªã¼ãã²ã¹ãã®å¯¾å¿ããããã¡ã¤ã«ç®¡çãã²ã¹ãæºè¶³åº¦ãã¼ã¿ãã¼ã¹ã®ç®¡çãè¡ãã ⢠Handle guest complaints or glitches in the absence of the General Manager and provide updates on actions taken. / ç·æ¯é 人ä¸å¨æã«ã²ã¹ãã®ã¯ã¬ã¼ã ãä¸å ·å対å¿ãè¡ãã対å¿å 容ãå ±åããã ⢠Manage VIP guest travel arrangements and reservations. / VIPã²ã¹ãããã³ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã®æ ç¨æé ã»äºç´ãè¡ãã Support to Leadership / çµå¶å±¤ãµãã¼ã ⢠Maintain confidentiality regarding P&C, Home Office, Owners, and other sensitive information. / 人äºã»æ¬ç¤¾ã»ãªã¼ãã¼é¢é£æ å ±ãªã©ã®æ©å¯ä¿æãå¾¹åºããã ⢠Keep the General Manager fully informed of significant issues requiring attention. / ç¹çãã¹ãäºé ãåé¡ãçºçããéã«ã¯ç·æ¯é 人ã«è¿ éãã¤æ£ç¢ºã«å ±åããã ⢠Manage owner correspondence and coordinate owner-related matters with the General Manager. / ãªã¼ãã¼å¯¾å¿ãæ¡ä»¶ç®¡çãè¡ããç·æ¯é 人ã¨ã®é£æºãå³ãã ⢠Coordinate communication and workflow with Planning Committee members. / ãã©ã³ãã³ã°ã³ãããã£ã¼åã¡ã³ãã¼ã¨é£æºããæ å ±å ±æã¨æ¥å調æ´ãè¡ãã ⢠Coordinate employee-related meetings and forums. / å¾æ¥å¡åããã¼ãã£ã³ã°ããã©ã¼ã©ã ã®èª¿æ´ãè¡ãã ⢠Perform additional duties assigned by the Hotel Manager or General Manager. / ããã«ããã¼ã¸ã£ã¼ã¾ãã¯ç·æ¯é 人ããã®è¿½å æ¥åã«å¯¾å¿ããã What you bring / å¿åè¦ä»¶ã»æ±ãã人ç©å Education & Experience / å¦æ´ã»çµé¨ ⢠College education or equivalent experience / 大åã¾ãã¯åçã®çµé¨ ⢠1ã2å¹´ç¨åº¦ã®åçãã¸ã·ã§ã³ã§ã®çµé¨ï¼Four Seasonsã¾ãã¯ä»çµç¹ï¼ / 1ã2å¹´ã®é¢é£æ¥åçµé¨ï¼ãã©ã¼ã·ã¼ãºã³ãºã¾ãã¯ä»çµç¹ï¼ ⢠No travel required / åºå¼µãªã Competencies / ã³ã³ããã³ã·ã¼ ⢠Highest level of integrity, confidentiality, and professionalism / é«ãå«ç観ã»å®ç§ç¾©åæèã»ããæè ⢠Excellent interpersonal, communication, and relationship-building skills / é«ã対人è½åã»ã³ãã¥ãã±ã¼ã·ã§ã³è½åã»ãªã¬ã¼ã·ã§ã³æ§ç¯ã¹ã㫠⢠Strong organizational skills and ability to multitask efficiently / åªããçµç¹åã¨ãã«ãã¿ã¹ã¯è½å ⢠Sound judgment, problem-solving, and decision-making abilities / é©åãªå¤æåãåé¡è§£æ±ºåãææ決å®å ⢠Ability to work cooperatively with all departments / å ¨é¨ç½²ã¨ååã§ããè½å Technical Skills / æè¡çã¹ã㫠⢠Proficiency in computer operations and office systems / PCæä½ããã³ãªãã£ã¹ã·ã¹ãã ã®ä½¿ç¨è½å ⢠Ability to read, write, and communicate effectively in English / è±èªã§ã®èªã¿æ¸ãã»ä¼è©±è½å ⢠Ability to prepare business correspondence, reports, and meeting documents / ãã¸ãã¹ææ¸ãå ±åæ¸ãä¼è°è³æã®ä½æè½å ⢠Knowledge of Four Seasons policies and standards / ãã©ã¼ã·ã¼ãºã³ãºã®ããªã·ã¼ãåºæºã®ç¥è ⢠Ability to operate Workday, prepare expense reports, manage purchase orders, and coordinate supply orders and equipment maintenance / Workdayã®æä½ãçµè²»ç²¾ç®ã購買管çãåå管çãªã©ã®ãªãã£ã¹éå¶è½å Schedule & Hours / å¤åæé ⢠Full-time schedule based on Executive Office operations / ã¨ã°ã¼ã¯ãã£ããªãã£ã¹ã®éå¶ã«åºã¥ããã«ã¿ã¤ã å¤å â¢â¯â¯â¯40 working hours per week é±40æéå¤å â¢â¯â¯â¯10 days off every month except February (9 days) æ10æ¥éã®ä¼æ¥ï¼2æã®ã¿9æ¥ï¼ ⢠Primarily daytime hours with schedule adjustments as needed / 主ã«æ¥ä¸å¤åã ããæ¥åç¶æ³ã«å¿ãã¦å¤åãã ⢠No travel required / åºå¼µãªã *â¯Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication. *â¯æ¡ç¨ãããæ¹ã¯ãæ¥æ¬ã§ã®å°±å´è³æ ¼ãæããè±èªããã³æ¥æ¬èªã«ãããã¸ãã¹ã¬ãã«ã®ã³ãã¥ãã±ã¼ã·ã§ã³è½åãå¿ è¦ã§ãã What we offer / å¾ éã»ç¦å©åç â¢â¯â¯â¯Competitive Salary, wages, and a comprehensive benefits package 競äºåã®ãã給ä¸ã»è³éããªãã³ã«å å®ããç¦å©åçå¶åº¦ â¢â¯â¯â¯Excellent Training and Development opportunities å å®ããç ä¿®ããã³äººæè²æã®æ©ä¼ â¢â¯â¯â¯Complimentary Accommodation at other Four Seasons Hotels and Resorts ä»ã®ãã©ã¼ã·ã¼ãºã³ãº ããã«ï¼ãªã¾ã¼ãã¸ã®ç¡æ宿æ³å¶åº¦ â¢â¯â¯â¯50% F&B outlet discount for other Four Seasons Hotels in Japan (except SÃZANNE) æ¥æ¬å½å ã®ãã©ã¼ã·ã¼ãºã³ãºããã«å F&Bã¢ã¦ãã¬ããã50ï¼ å²å¼ã§å©ç¨å¯è½ï¼â»SÃZANNEãé¤ãï¼ â¢â¯â¯â¯Complimentary Employee Meals å¾æ¥å¡é£å ã§ã®é£äºæä¾ â¢â¯â¯â¯Social insurance 社ä¼ä¿éºå®å â¢â¯â¯â¯Defined contribution benefit 確å®æ åºåå¹´éå¶åº¦ â¢â¯â¯â¯Yearly health check-ups å¹´1åã®å¥åº·è¨ºæ Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
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