Service Ambassador

United Bank Limited (UBL), Pakistan Jamshoro, Karachi, Lahore, Islamabad, Rawalpindi, Mithi, Rahim Yar Khan, Hyderabad, Nawabshah, Quetta, Muzaffargarh, Shaheed Benazirabad, Badin, Sanghar, Dera Ghazi Khan, Khairpur, Swabi, Kotri, Mianwali, Multan, Kamra, Kharian, Attock, Gwadar, Bahawalpur, Umerkot, Sukkur, Shorkot, Jhang, Muslim Bagh, Larkana, Ghotki, Chagai, Mirpur Sakro, Thatta, Sujawal, Faisalabad, Tando Allahyar, Jacobabad, Sakrand, Tando Muhammad Khan, Peshawar, Khuzdar, Karak, Kohat, Chakwal, Bhakkar, Khushab, Kharan, Kalat, Taxila, Nankana Sahib, Kamalia, Khanewal, Kasur, Hafizabad, Dera Ismail Khan, Sialkot, Chitral, Daska, Nowshera, Kashmore, Abbaspur, Abbottabad, Ahmedpur East, Ahmedpur Sial, Ali Zai, Alpuri, Arifwala, Awaran, Bagh, Bahawalnagar, Balambat, Banda Daud Shah, Bannu, Barikot, Batagram, Bhalwal, Bhimber, Bhowana, Burewala, Butkhela, Chak Jhumra, Chakswari, Chaman, Chamber, Charhoi, Charsadda, Chichawatni, Chillas, Chiniot, Chishtian, Choa Saidan Shah, Chunian, Dadu, Daggar, Daharki, Dargai, Darya Khan, Daulatpur, Depalpur, Dera Allah Yar, Digri, Dina, Dudyal, Duki, Dunyapur, Faiz Ganj, Farooqabad, Ferozewala, Fort Abbas, Forward Kahuta, Garh More, Ghorghushti, Gilgit, Gojra, Gujar Khan, Gujranwala, Gujrat, Hajira, Hala, Hangu, Haripur, Haroonabad, Hasanabdal, Hasilpur, Hattian Bala, Hazro, Hunza, Isa Khel, Jahanian, Jalalpur Jattan, Jalalpur Pirwala, Jampur, Jaranwala, Jatoi, Jauharabad, Jhelum, Jhudo, Kabirwala, Kahuta, Kallar Syedan, Kalur Kot, Kamoke, Kandhkot, Kandiaro, Karor, Karor Laleson, Kehror Pacca, Khanpur, Khar Bajaur, Khipro, Khuiratta, Killi Machan, Kot Addu, Kot Chhutta, Kot Ghulam Muhammad, Kot Momin, Kotli, Kunjah, Kunri, Lakki Marwat, Lalian, Lawa, Layyah, Liaquatpur, Lodhran, Loralai, Lower Dir, Lower Kurram, Mailsi, Malakwal, Mandi Bahauddin, Mankera, Mansehra, Mardan, Mastung, Matiari, Matli, Matta, Mian Channu, Minchinabad, Mingora, Mir Ali, Miran Shah, Mirpur (Ajk), Mirpur Bathoro, Mirpur Mathelo, Mirpurkhas, Moro, Muridke, Murree, Muzaffarabad, Nakial, Narowal, Naushahro Feroze, Nawagai, Noorpur Thal, Noshki, Oghi, Okara, Pabbi, Paharpur, Pakpatan, Pallandri, Panjgur, Pano Aqil, Pasni, Pasrur, Pattoki, Phalia, Phir Phulai, Pind Dadan Khan, Pindi Bhattian, Piplan, Pir Mahal, Qilla Saifullah, Rajanpur, Rawalakot, Renala Khurd, Sadiqabad, Safdarabad, Sahiwal, Samahni, Samarbagh, Samaro, Sambrial, Samundari, Sangla Hill, Sarai Alamgir, Sargodha, Sehwan Sharif, Sensa, Shahdadkot, Shahdadpur, Shahkot, Shahpur, Shakargarh, Sheikhupura, Shikarpur, Shujabad, Sibi, Sillanwali, Sinjhoro, Skardu, Sohawa, Sohbat Pur, Sohowa, South Waziristan Agency, Takht Bhai, Talagang, Tandlianwala, Tando Adam, Tando Bago, Tangi, Tank, Taunsa, Thorar, Timergara, Toba Tek Singh, Trar Khel, Tump, Turbat, Ubaro, Upper Chitral, Vehari, Wah Cantt, Wari, Wazirabad, Yakka Ghund, Yazman, Zafarwal, Zhob, Ziarat

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Branch Banking Pakistan Junior Level United Bank Limited (UBL) Abbaspur Abbottabad Ahmedpur East Ahmedpur Sial Ali Zai Service Ambassador

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Eligibility / Qualification Required:

This position is responsible for ensuring highest level of customer service. Service Ambassador will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch and maintain congenial environment in the branch at all times.

Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.
Address customer queries and provide general information on banking services and policies if required including guidance on how to fill deposit slips & other request forms.
Get customer request forms signed, hand over to relevant officer for processing, keep track of the requests and get requests completed in defined turnaround time.
Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and other request forms.
Maintain friendly interaction with the customers waiting to be served at the branch counters.
Ensure efficient direction and management of customer traffic in the branch and ensure all the customers are served within defined service timelines.
End to end customer complaints management as per defined guidelines.
Ensure the branch remains above the acceptable level of service delivery ensuring timely delivery from both front end and operations staff and be creative/ innovative to improve the service delivery.
Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) to branch staff including consumer assets, deposits & Banc assurance.