Job Overview
Role: Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence. Department: Engagement Center - New England. Location: Remote.
Key Responsibilities:
📞 Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
✅ Educate and guide patients through the end-to-end medication refill process
💊 Coordinate prescription refills, including data entry and pharmacy claim adjudication
🔍 Perform prescription status checks and resolve adjudication or coverage issues
🤝 Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
🧾 Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies
❄️ Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols
📊 Accurately document and maintain patient, prescription, and communication records across multiple systems
📈 Identify repeat issues and trends, escalating opportunities for workflow or process improvement
🔒 Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards
🧠 Participate in ongoing training, quality assurance activities, and professional development
⏰ Maintain schedule flexibility to support health system partner needs
- 8-hour shifts, Monday–Friday between 7:00am–7:00pm EST
- Occasional weekends as needed
Additional responsibilities may be assigned as business and patient care needs evolve.
Eligibility / Qualification Required:
🗣️ Fluency in both English and Spanish (spoken and written) is required
- Ability to communicate complex healthcare and medication information clearly and compassionately in both languages
- Experience supporting diverse or underserved patient populations preferred
To ensure consistent patient care and team collaboration, remote team members must have:
🖥️ A dedicated home workstation with two company-provided monitors
🌐 Reliable, high-speed internet connection
🤫 A quiet, private, distraction-free workspace
⏱️ Willingness to work occasional overtime as patient volumes fluctuate
🎥 Ability to keep camera on during most meetings with leaders and teammates
How to Apply:
Apply online through the official Shields Health Solutions Greenhouse job page.
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