Job Overview
Role: Concierge. Category: Front Office and Guest Experience. Location: Four Seasons Tokyo - Marunouchi Chiyoda-ku Tokyo Japan.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter â listed on Asia's 50 Best Restaurants and The Worldâs 50 Best Restaurants â is the epitome of fine French dining yet regionally-inspired. About the role / å½¹å²æ¦è¦ Respond to a wide variety of guest requests with the highest level of hospitality and professionalism. Assess guest needs accurately, provide personalized recommendations, and ensure maximum guest satisfaction while upholding Four Seasons standards. / å¹ åºãã²ã¹ããªã¯ã¨ã¹ãã«å¯¾ããæé«æ°´æºã®ãã¹ãã¿ãªãã£ã¨ãããã§ãã·ã§ããªãºã ã§å¯¾å¿ãããã²ã¹ãã®ãã¼ãºãç確ã«ææ¡ãããã¼ã½ãã«ãªææ¡ãè¡ããã¨ã§ãæ大éã®æºè¶³åº¦ãæä¾ãããã©ã¼ã·ã¼ãºã³ãºã®åºæºãé å®ããã What you will do / 主ãªæ¥åå 容 Handle all guest interactions with professionalism, accommodating special requests whenever possible. / ã²ã¹ã対å¿å ¨è¬ãããæèããã£ã¦è¡ããå¯è½ãªéãç¹å¥ãªã¯ã¨ã¹ãã«å¿ããã Provide accurate information about hotel services, facilities, hours of operation, local attractions, directions, and events. / 館å ãµã¼ãã¹ãå¶æ¥æéãå¨è¾ºæ½è¨ã観å æ¡å ãéæ¡å ãã¤ãã³ãæ å ±ãªã©ãæ£ç¢ºã«æä¾ããã Process incoming/outgoing packages, mail, messages, and faxes in a timely and accurate manner. / è·ç©ã»éµä¾¿ç©ã»ã¡ãã»ã¼ã¸ã»FAXãªã©ã®åã渡ããæ£ç¢ºãã¤è¿ éã«è¡ãã Maintain up-to-date knowledge of restaurants, museums, theater, attractions, transportation, and city activities; build strong relationships with local vendors. / ã¬ã¹ãã©ã³ã観å ã¹ããããåå ´ãã¤ãã³ãã交éæ©é¢ãªã©ã®ææ°æ å ±ãææ¡ããå¤é¨ãã³ãã¼ã¨ã®ãªã¬ã¼ã·ã§ã³ãæ§ç¯ããã Utilize Golden and internal systems to optimize guest recognition and satisfaction. / Golden ãå«ãå種ã·ã¹ãã ãé©åã«ä½¿ç¨ããã²ã¹ãèªç¥ããã³æºè¶³åº¦åä¸ã«ã¤ãªããã Support problem resolution by gathering guest feedback and proactively addressing issues. / ã²ã¹ãã®å£°ãç©æ¥µçã«åéããåé¡è§£æ±ºã«åãã¦è½åçã«å¯¾å¿ããã Maintain harmonious working relationships and comply with Four Seasonsâ conduct standards. / é¨éå å¤ã¨ã®ååé¢ä¿ãç¶æããè¡åè¦ç¯ãé å®ããã Assist with any additional duties assigned by Chief Concierge or Director of Rooms. / ãã¼ãã³ã³ã·ã§ã«ã¸ã¥ã¾ãã¯ã«ã¼ã ãã£ã¬ã¯ã¿ã¼ããã®è¿½å æ¥åã«å¯¾å¿ããã Seek opportunities to upsell room categories, spa, F&B, and hotel activities. / 客室ã¢ããã»ã«ãã¹ããã¬ã¹ãã©ã³ãããã«å ã¢ã¯ãã£ããã£ãªã©ã®è²©å£²æ©ä¼ãç©æ¥µçã«è¦ã¤ããã What you bring / å¿åè¦ä»¶ã»æ±ãã人ç©å High school education or equivalent experience / é«æ ¡åæ¥ã¾ãã¯åçã®çµé¨ 1â2 years of experience in a luxury hospitality environment preferred / ã©ã°ã¸ã¥ã¢ãªã¼ããã«ã§ã®1ã2年以ä¸ã®çµé¨ãããã°å°å¯ Strong interpersonal, communication, and relationshipâbuilding skills / é«ãã³ãã¥ãã±ã¼ã·ã§ã³åã»å¯¾äººè½å Ability to multitask and stay organized in a fastâpaced environment / ãã«ãã¿ã¹ã¯è½åã¨æ´çãããæ¥åéè¡è½å Excellent problemâsolving and guestâservice mindset / åªããåé¡è§£æ±ºè½åã¨ã²ã¹ãå¿å Working knowledge of hotel systems (Opera, Microsoft Office, HotSos etc.) / Operaã»MS Officeã»HotSos ãªã©ã®ããã«ã·ã¹ãã æä½çµé¨ Ability to operate office equipment (fax, scanner, copier, etc.) / ãã¡ãã¯ã¹ãã¹ãã£ãã¼ãã³ãã¼æ©ãªã©ã®æä½è½å Ability to read, write, and speak English and Japanese (other languages a plus) / è±èªã»æ¥æ¬èªã§ã®èªã¿æ¸ãã»ä¼è©±è½åï¼ä»è¨èªãã§ããã°å°å¯ï¼ Flexible schedule to meet operational demands / éå¶ç¶æ³ã«å¿ããæè»ãªå¤åãå¯è½ã§ããã㨠Schedule & Hours / å¤åæéã»ã¹ã±ã¸ã¥ã¼ã« Fullâtime schedule based on Front Office operations / ãã«ã¿ã¤ã ãããã³ããªãã£ã¹ã®ãªãã¬ã¼ã·ã§ã³ã«åºã¥ãå¤å Morning, afternoon, and evening shifts included; shift times may vary / æ©çªã»ä¸çªã»é çªãªã©ã®ã·ããå¤åï¼æé帯ã¯å¤åããï¼ Generally no overnight shifts, but may occasionally be required / ååã¨ãã¦å¤å¤ã¯ãªãããç¶æ³ã«ããçºçããå ´åãã What we offer / å¾ éã»ç¦å©åç Competitive salary and comprehensive benefits package / 競äºåã®ãã給ä¸ã»å å®ããç¦å©åç Excellent training and career development programs / å å®ããç ä¿®ã»ãã£ãªã¢éçºããã°ã©ã Complimentary stays at other Four Seasons Hotels & Resorts / ä»ãã©ã¼ã·ã¼ãºã³ãºããã«ã§ã®ç¡æ宿æ³å¶åº¦ 50% F&B discount at Four Seasons Hotels in Japan (except SÃZANNE) / æ¥æ¬å½å ãã©ã¼ã·ã¼ãºã³ãºã®F&Bã¢ã¦ãã¬ãã50%å²å¼ï¼SÃZANNEãé¤ãï¼ Complimentary employee meals / å¾æ¥å¡é£å ã§ã®é£äºæä¾ Social insurance coverage / 社ä¼ä¿éºå®å Defined contribution benefit / 確å®æ åºå¹´éå¶åº¦ Annual health check / å¹´1åã®å¥åº·è¨ºæ 40 working hours per week, 10 days off per month (9 days in February) / é±40æéå¤åãæ10æ¥ä¼ï¼2æã®ã¿9æ¥ï¼ Additional Requirements / ãã®ä»æ¡ä»¶ Candidates must possess legal authorization to work in Japan. / æ¥æ¬ã§ã®å°±å´è³æ ¼ãå¿ è¦ã§ã Businessâlevel communication in English and Japanese required. / è±èªã»æ¥æ¬èªã§ã®ãã¸ãã¹ã¬ãã«ã®ã³ãã¥ãã±ã¼ã·ã§ã³è½åãå¿ è¦ã§ã Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
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