Lead Hostess- Four Seasons Hotel Madrid

Job Overview

Role: Lead Hostess- Four Seasons Hotel Madrid. Category: Food and Beverage. Location: Four Seasons Madrid Madrid Madrid Spain.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: Four Seasons Hotel Madrid is seeking a passionate Lead Host/ess to joint the team!Reporting to the Assistant Managers and the Restaurant Manager, the Lead Host/ess is an essential member of the Dani Brasserie team which is dedicated to providing exceptional quality and service to our guests, while supervising and training the Hostess team. What you will do: Assist the department managers with training of new employees as requested. Answers telephones according to Four Seasons standards and takes guest reservations or provides information regarding the restaurant or any other hotel service. Seats guests promptly at a table pre-set for the number in the party and according to guest preference. Inspects and maintains daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. Oversees profiling guests before service begins in order to enhance guest experience. Ensures that guest reservations are inputted into the restaurant reservation system in a consistent and uniformed format. Prepares the VIP highlights for the dinner meal period and have it ready for the team briefing before service begins. Manages flow of guest arrival in an efficient manner by keeping into account the load factor of each server section. Ensures that the hostess desk has enough operating supplies and order according to business needs. Completes special projects (menu changes, signage, etc) as instructed. Ensures proper table set-up and makes minor adjustments as needed. Anticipates the needs of guests, responds accordingly to guest inquiries or problems, and recognizes regular guests by name and utilizes the guest’s name consistently. Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Communicates with employees and managers to ensure operational needs are met. Supports the entire Food and Beverage operation, including working in other areas if necessary. Assists the Restaurant Managers with the preparation and maintenance of employee schedules and vacation planning, ensuring appropriate staffing levels according to business needs. Supports the Restaurant Managers in the onboarding, training, and continuous development of the Hostess team, ensuring all team members consistently follow Four Seasons standards and procedures. Conducts on-the-job training and coaching for Hostesses, providing regular feedback to maintain high service standards and enhance the guest arrival experience. What you bring: Experience: One to two years’ previous experience in Food & Beverage, experience in leadership positions is a plus. Skills and Abilities: Leadership skills to lead the hostess team. Well personality and well groomed. Previous employment experience in a similar position with other luxury Hotels will be an added advantage. Requires ability to operate computer equipment and other food & beverage computer systems. Requires reading, writing and oral proficiency in both English and Spanish. Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. Positive attitude with a generous and uplifting team approach. Ability to proactively anticipate and prioritize the needs of the guest. Energetic and professional approach to the craft. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Key Responsibilities:

Role responsibilities are listed in the official Workday posting.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: Four Seasons Hotel Madrid is seeking a passionate Lead Host/ess to joint the team!Reporting to the Assistant Managers and the Restaurant Manager, the Lead Host/ess is an essential member of the Dani Brasserie team which is dedicated to providing exceptional quality and service to our guests, while supervising and training the Hostess team. What you will do: Assist the department managers with training of new employees as requested. Answers telephones according to Four Seasons standards and takes guest reservations or provides information regarding the restaurant or any other hotel service. Seats guests promptly at a table pre-set for the number in the party and according to guest preference. Inspects and maintains daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. Oversees profiling guests before service begins in order to enhance guest experience. Ensures that guest reservations are inputted into the restaurant reservation system in a consistent and uniformed format. Prepares the VIP highlights for the dinner meal period and have it ready for the team briefing before service begins. Manages flow of guest arrival in an efficient manner by keeping into account the load factor of each server section. Ensures that the hostess desk has enough operating supplies and order according to business needs. Completes special projects (menu changes, signage, etc) as instructed. Ensures proper table set-up and makes minor adjustments as needed. Anticipates the needs of guests, responds accordingly to guest inquiries or problems, and recognizes regular guests by name and utilizes the guest’s name consistently. Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Communicates with employees and managers to ensure operational needs are met. Supports the entire Food and Beverage operation, including working in other areas if necessary. Assists the Restaurant Managers with the preparation and maintenance of employee schedules and vacation planning, ensuring appropriate staffing levels according to business needs. Supports the Restaurant Managers in the onboarding, training, and continuous development of the Hostess team, ensuring all team members consistently follow Four Seasons standards and procedures. Conducts on-the-job training and coaching for Hostesses, providing regular feedback to maintain high service standards and enhance the guest arrival experience. What you bring: Experience: One to two years’ previous experience in Food & Beverage, experience in leadership positions is a plus. Skills and Abilities: Leadership skills to lead the hostess team. Well personality and well groomed. Previous employment experience in a similar position with other luxury Hotels will be an added advantage. Requires ability to operate computer equipment and other food & beverage computer systems. Requires reading, writing and oral proficiency in both English and Spanish. Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. Positive attitude with a generous and uplifting team approach. Ability to proactively anticipate and prioritize the needs of the guest. Energetic and professional approach to the craft. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.

Apply Now