This ServiceNow Manager position falls under the Line of Service Advisory with a Specialism in Advisory - Other. The Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects. This is a key role for a seasoned ServiceNow professional. Join our team and drive innovation in ServiceNow Management, leveraging your expertise in IT Advisory and ServiceNow Jobs.
Responsibilities:
- Lead end-to-end ServiceNow implementation and enhancement projects from requirements gathering to deployment.
- Manage and mentor a team of ServiceNow developers and administrators, ensuring skills development and career growth.
- Oversee the design, development, and maintenance of custom applications and modules on the ServiceNow platform.
- Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
- Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
- Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
- Drive integration of ServiceNow with external systems using REST/SOAP APIs.
- Establish and enforce coding standards, code reviews, and quality assurance processes.
- Plan and manage ServiceNow upgrade and enhancement cycles.
- Act as the primary point of contact for escalations, risks, and delivery challenges.
Eligibility / Qualification Required:
Qualifications:
- 7-10 years of working experience in ServiceNow development and implementation.
- 3+ years in a leadership or managerial role overseeing ServiceNow projects and teams.
- ServiceNow Certified System Administrator (CSA) – required.
- ServiceNow Certified Application Developer (CAD) – required.
- ServiceNow ITSM Certification – preferred.
- Experience managing multiple ServiceNow projects simultaneously.
Required Skills:
- Strong leadership, stakeholder management, and project delivery skills.
- Proficient in JavaScript for client-side and server-side scripting within the ServiceNow platform.
- Skilled in building custom applications and workflows across modules.
- Deep understanding of REST and SOAP integrations.
- Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
- Proficient in HTML, CSS, XML, SOAP, REST.
- Skilled in using the ServiceNow App Developer tooling.
Preferred Skills:
- In-depth knowledge of ServiceNow ITSM, ITOM, and ITAM modules.
- Experience with Service Catalog, CMDB, and automation workflows.
- Familiarity with low-code/no-code development on ServiceNow App Engine.
- Exposure to ServiceNow Flow Designer.
- Understanding of Performance Analytics and IntegrationHub.
Education:
- Degrees/Field of Study required: Not specified.
- Degrees/Field of Study preferred: Not specified.
Certifications:
- ServiceNow Certified System Administrator (CSA) – required.
- ServiceNow Certified Application Developer (CAD) – required.
- ServiceNow ITSM Certification – preferred.
Optional Skills:
- Accepting Feedback
- Active Listening
- Amazon Web Services (AWS)
- Analytical Thinking
- Cloud Administration
- Cloud-Based Service Management
- Cloud Compliance
- Cloud Engineering
- Cloud Infrastructure
- Cloud Infrastructure Architecture Design
- Cloud Infrastructure Optimization
- Cloud Migration
- Cloud Operations (CloudOps)
- Cloud Performance Optimization
- Cloud Service Delivery
- Cloud Strategy
- Coaching and Feedback
- Communication
- Creativity
- CrowdStrike
- Dynatrace APM
- Embracing Change
- Emotional Regulation
- Empathy {+ 22 more}
How to Apply:
Application details, including required documents and submission method, are not specified in the provided job description.
General Conditions:
General conditions regarding TA/DA, HEC recognition, or original documents are not specified in the provided job description.
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