Customer Services Representative

United Bank Limited (UBL), Pakistan Jamshoro, Karachi, Lahore, Islamabad, Rawalpindi, Mithi, Rahim Yar Khan, Hyderabad, Nawabshah, Quetta, Muzaffargarh, Shaheed Benazirabad, Badin, Sanghar, Dera Ghazi Khan, Khairpur, Swabi, Kotri, Mianwali, Multan, Kamra, Kharian, Attock, Gwadar, Bahawalpur, Umerkot, Sukkur, Shorkot, Jhang, Muslim Bagh, Larkana, Ghotki, Chagai, Mirpur Sakro, Thatta, Sujawal, Faisalabad, Tando Allahyar, Jacobabad, Sakrand, Tando Muhammad Khan, Peshawar, Khuzdar, Karak, Kohat, Chakwal, Bhakkar, Khushab, Kharan, Kalat, Taxila, Nankana Sahib, Kamalia, Khanewal, Kasur, Hafizabad, Dera Ismail Khan, Sialkot, Chitral, Daska, Nowshera, Kashmore, Abbaspur, Abbottabad, Ahmedpur East, Ahmedpur Sial, Ali Zai, Alpuri, Arifwala, Awaran, Bagh, Bahawalnagar, Balambat, Banda Daud Shah, Bannu, Barikot, Batagram, Bhalwal, Bhimber, Bhowana, Burewala, Butkhela, Chak Jhumra, Chakswari, Chaman, Chamber, Charhoi, Charsadda, Chichawatni, Chillas, Chiniot, Chishtian, Choa Saidan Shah, Chunian, Dadu, Daggar, Daharki, Dargai, Darya Khan, Daulatpur, Depalpur, Dera Allah Yar, Digri, Dina, Dudyal, Duki, Dunyapur, Faiz Ganj, Farooqabad, Ferozewala, Fort Abbas, Forward Kahuta, Garh More, Ghorghushti, Gilgit, Gojra, Gujar Khan, Gujranwala, Gujrat, Hajira, Hala, Hangu, Haripur, Haroonabad, Hasanabdal, Hasilpur, Hattian Bala, Hazro, Hunza, Isa Khel, Jahanian, Jalalpur Jattan, Jalalpur Pirwala, Jampur, Jaranwala, Jatoi, Jauharabad, Jhelum, Jhudo, Kabirwala, Kahuta, Kallar Syedan, Kalur Kot, Kamoke, Kandhkot, Kandiaro, Karor, Karor Laleson, Kehror Pacca, Khanpur, Khar Bajaur, Khipro, Khuiratta, Killi Machan, Kot Addu, Kot Chhutta, Kot Ghulam Muhammad, Kot Momin, Kotli, Kunjah, Kunri, Lakki Marwat, Lalian, Lawa, Layyah, Liaquatpur, Lodhran, Loralai, Lower Dir, Lower Kurram, Mailsi, Malakwal, Mandi Bahauddin, Mankera, Mansehra, Mardan, Mastung, Matiari, Matli, Matta, Mian Channu, Minchinabad, Mingora, Mir Ali, Miran Shah, Mirpur (Ajk), Mirpur Bathoro, Mirpur Mathelo, Mirpurkhas, Moro, Muridke, Murree, Muzaffarabad, Nakial, Narowal, Naushahro Feroze, Nawagai, Noorpur Thal, Noshki, Oghi, Okara, Pabbi, Paharpur, Pakpatan, Pallandri, Panjgur, Pano Aqil, Pasni, Pasrur, Pattoki, Phalia, Phir Phulai, Pind Dadan Khan, Pindi Bhattian, Piplan, Pir Mahal, Qilla Saifullah, Rajanpur, Rawalakot, Renala Khurd, Sadiqabad, Safdarabad, Sahiwal, Samahni, Samarbagh, Samaro, Sambrial, Samundari, Sangla Hill, Sarai Alamgir, Sargodha, Sehwan Sharif, Sensa, Shahdadkot, Shahdadpur, Shahkot, Shahpur, Shakargarh, Sheikhupura, Shikarpur, Shujabad, Sibi, Sillanwali, Sinjhoro, Skardu, Sohawa, Sohbat Pur, Sohowa, South Waziristan Agency, Takht Bhai, Talagang, Tandlianwala, Tando Adam, Tando Bago, Tangi, Tank, Taunsa, Thorar, Timergara, Toba Tek Singh, Trar Khel, Tump, Turbat, Ubaro, Upper Chitral, Vehari, Wah Cantt, Wari, Wazirabad, Yakka Ghund, Yazman, Zafarwal, Zhob, Ziarat

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Branch Banking Pakistan United Bank Limited (UBL) Abbaspur Abbottabad Ahmedpur East Ahmedpur Sial Ali Zai Mid Level Customer Services Representative

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Eligibility / Qualification Required:

A bank customer service representative is someone whose role is to provide information regarding the bank’s

products and services to its customers. He/she is responsible for communicating with clients and assisting them, in

person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the

client's needs.

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Inform and suggest new banking products to customers
Provide information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines
Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
Provide assistance to all other members of staff in other departments of the bank by liaising with them
through healthy interaction
Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
Ensure that customers’ confidential information is properly protected and only used for official purposes
Be involved in performing some financial related and marketing transactions
Channel complex customer complaints and challenges to the right quarters for effective resolution
Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
Promote Team Work and prove to be an effective participant of the TEAM.
Responsible for CIF amendment and Dormant activation.