Guest Services - Concierge - Full Time

Job Overview

Role: Guest Services - Concierge - Full Time. Category: Front Office and Guest Experience. Location: Four Seasons Hualalai Kailua-Kona Hawaii United States of America.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. CONCIERGE As a Concierge, you will be at the heart of the guest experience—serving as a trusted resource and local expert. You will anticipate guest needs, provide thoughtful recommendations, and curate personalized experiences that reflect the unique spirit of Hawai‘i Island. This role operates in a dynamic, guest-facing environment where attention to detail, local knowledge, and genuine connection define the experience. From arranging bespoke itineraries to fulfilling special requests, you will create seamless, meaningful moments for every guest. WHAT YOU’LL DO Provide exceptional, personalized service and handle all guest interactions with professionalism and care Respond to guest inquiries regarding resort services, activities, dining, and local attractions Curate tailored recommendations and coordinate reservations, tickets, and unique experiences Anticipate guest needs and proactively deliver thoughtful solutions Accurately process guest communications, packages, and requests Collaborate with resort departments to ensure seamless service delivery Resolve guest concerns with discretion, efficiency, and empathy WHAT TO BRING A passion for hospitality and a commitment to creating exceptional guest experiences Previous luxury hospitality experience preferred Strong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertise Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and thrive in a fast-paced, guest-focused environment Proficiency with computer systems and administrative tasks JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Hourly Rate: $29.88 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary ‘Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: Facebook: https://www.facebook.com/FourSeasonsResortHualalai Instagram: https://www.instagram.com/fshualalai/ Twitter: https://twitter.com/FSHualalai We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. CONCIERGE As a Concierge, you will be at the heart of the guest experience—serving as a trusted resource and local expert. You will anticipate guest needs, provide thoughtful recommendations, and curate personalized experiences that reflect the unique spirit of Hawai‘i Island. This role operates in a dynamic, guest-facing environment where attention to detail, local knowledge, and genuine connection define the experience. From arranging bespoke itineraries to fulfilling special requests, you will create seamless, meaningful moments for every guest. WHAT YOU’LL DO Provide exceptional, personalized service and handle all guest interactions with professionalism and care Respond to guest inquiries regarding resort services, activities, dining, and local attractions Curate tailored recommendations and coordinate reservations, tickets, and unique experiences Anticipate guest needs and proactively deliver thoughtful solutions Accurately process guest communications, packages, and requests Collaborate with resort departments to ensure seamless service delivery Resolve guest concerns with discretion, efficiency, and empathy WHAT TO BRING A passion for hospitality and a commitment to creating exceptional guest experiences Previous luxury hospitality experience preferred Strong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertise Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and thrive in a fast-paced, guest-focused environment Proficiency with computer systems and administrative tasks JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Hourly Rate: $29.88 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary ‘Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: Facebook: https://www.facebook.com/FourSeasonsResortHualalai Instagram: https://www.instagram.com/fshualalai/ Twitter: https://twitter.com/FSHualalai We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

Eligibility and qualification requirements are listed in the official Workday posting.

How to Apply:

Apply online through the official Four Seasons Workday page.

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