Job Overview
Role: Client Services Associate. Category: Augment Segment. Location: Shaw-Manila GF, 5F, 6F and 7F Shaw IT Center Mandaluyong, National Capital Region (Manila) PH. Employment Type: Full Time. Date Posted: 2026-04-22. Application Deadline: 2027-04-22.
Overview
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
Responsibilities
Roles and Responsibilities include, but is not limited to:
- Respond to email inquiries and requests through Customer Success Team Mailbox
- Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
- Accomplish Special Projects from Customer Success Managers
- Assign Qualtrics(detractor) cases to CSMs
- Draft Recognition emails and Thank you emails
Knowledge of…
- • Basics of business correspondence,
• Using various computer applications
• Computer Navigation
• Strong proficiency with MS Office, Outlook, and Windows troubleshooting and support
Skills....
• Strong English language skills: ability to articulate clearly and to be understood
• Proficient in active listening skills
• Excellent comprehension skills
• Excellent probing skills
• Proficient at up-selling additional products and services
• Good Navigation and Multi-tasking skills
Ability to…
- • Connect the customer’s needs to a relevant solution
• Make recommendations according to customer's needs on features, accessories, upgrades, and rate plans
• Negotiate and properly handle objections with customers
• Relate to the customer and assess needs quickly
• Build effective and productive relationships with team members
• Meet performance metrics set by the account
Qualifications
- Completed at least 2 years in college or a 2 year Vocational or Certificate course in any field or in BPO/KPO or similar industry
- IT/Tech/Customer Service backgrounds are a plus.
- Multi-lingual (English plus one of the following: Japanese, Chinese, Korean) would be advantageous
Key Responsibilities
Roles and Responsibilities include, but is not limited to:
- Respond to email inquiries and requests through Customer Success Team Mailbox
- Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
- Accomplish Special Projects from Customer Success Managers
- Assign Qualtrics(detractor) cases to CSMs
- Draft Recognition emails and Thank you emails
Knowledge of…
- • Basics of business correspondence,
• Using various computer applications
• Computer Navigation
• Strong proficiency with MS Office, Outlook, and Windows troubleshooting and support
Skills....
• Strong English language skills: ability to articulate clearly and to be understood
• Proficient in active listening skills
• Excellent comprehension skills
• Excellent probing skills
• Proficient at up-selling additional products and services
• Good Navigation and Multi-tasking skills
Ability to…
- • Connect the customer’s needs to a relevant solution
• Make recommendations according to customer's needs on features, accessories, upgrades, and rate plans
• Negotiate and properly handle objections with customers
• Relate to the customer and assess needs quickly
• Build effective and productive relationships with team members
• Meet performance metrics set by the account
Eligibility / Qualification Required:
- Completed at least 2 years in college or a 2 year Vocational or Certificate course in any field or in BPO/KPO or similar industry
- IT/Tech/Customer Service backgrounds are a plus.
- Multi-lingual (English plus one of the following: Japanese, Chinese, Korean) would be advantageous
How to Apply:
Apply online using the official IBEX application link below.
Apply Now