Reservations Agent

Job Overview

Role: Reservations Agent. Category: Sales, Marketing, and Communications. Location: Four Seasons New Orleans New Orleans Louisiana United States of America.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the Role: Four Seasons Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other’s contribution and importance. What you will do: The Reservations Agent is responsible for selling the resort and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality. In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone. Candidates must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This may include some evenings, weekends and holidays. Some travel may be required. What you bring: Knowledge of Opera preferred Reservations or Front Desk experience, preferred One to two years’ experience working in hotels or customer service preferred Strong communication skills Work authorization in the United States Our Benefits: Discovery nights at Four Seasons Worldwide  Holiday and PTO pay  Complimentary employee meals prepared by the Four Seasons Culinary Team  Complimentary dry cleaning of employee uniforms  Discounted parking   Medical, dental, and vision insurance  401k participation with a company matching program  Schedule and Hours: This full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays. Want to know more about working for Four Seasons? Visit us at:  Four Seasons Hotel and Private Residences New Orleans: https://www.fourseasons.com/neworleans/  YouTube: http://bit.ly/WeAreFS  Facebook: http://bit.ly/WeAreFS_FB  LinkedIn: http://bit.ly/WeAreFS_LI  Twitter: http://bit.ly/WeAreFS_TW  Instagram: http://bit.ly/WeAreFS_IG  See what our employees are saying at: #FSEmployee  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the Role: Four Seasons Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other’s contribution and importance. What you will do: The Reservations Agent is responsible for selling the resort and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality. In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone. Candidates must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This may include some evenings, weekends and holidays. Some travel may be required. What you bring: Knowledge of Opera preferred Reservations or Front Desk experience, preferred One to two years’ experience working in hotels or customer service preferred Strong communication skills Work authorization in the United States Our Benefits: Discovery nights at Four Seasons Worldwide  Holiday and PTO pay  Complimentary employee meals prepared by the Four Seasons Culinary Team  Complimentary dry cleaning of employee uniforms  Discounted parking   Medical, dental, and vision insurance  401k participation with a company matching program  Schedule and Hours: This full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays. Want to know more about working for Four Seasons? Visit us at:  Four Seasons Hotel and Private Residences New Orleans: https://www.fourseasons.com/neworleans/  YouTube: http://bit.ly/WeAreFS  Facebook: http://bit.ly/WeAreFS_FB  LinkedIn: http://bit.ly/WeAreFS_LI  Twitter: http://bit.ly/WeAreFS_TW  Instagram: http://bit.ly/WeAreFS_IG  See what our employees are saying at: #FSEmployee  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.

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