Eligibility / Qualification Required:
Position Title: Head of Support
Employment Type: Full Time
Salary: up to 6,000 USD inclusive depending on experience and qualifications
Job Location: Remote (home-based)
About the Client:
A global HR tech and payroll solutions provider driving digital transformation and seamless workforce management worldwide.
Job Description:
-Lead and execute an AI-first support strategy focused on automation and ticket reduction.
-Own SLA performance, KPIs, and support analytics, driving continuous improvement.
-Manage and develop a global support team (L3 engineers, AI ops, support engineers).
-Partner with Product and Engineering to ensure root cause resolution and long-term issue elimination.
Requirements:
Qualifications:
-Open to EMEA-based candidates, aged 45 and below
-Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field; master's degree or MBA is a plus
-Minimum 7 years in SaaS product support or service delivery, with at least 3 years leading a support team
-Experience in global payroll, HCM, or fintech SaaS strongly preferred; with familiarity in LLM-based agent architectures and prompt engineering
Salary:USD 3,000 to 6,000 per month inclusive of fixed allowances.
How to Apply:
Apply through the official GulfTalent page.
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