Job Overview
Role: Customer Insights Specialist. Industry: Construction. Employment Type: Full time. Location: Ajman, United Arab Emirates. Posted: 2025-11-19.
Eligibility / Qualification Required:
We are hiring a Customer Insights Specialist to lead customer research, surveys, and Voice of Customer (VoC) programs. This role focuses on analyzing customer feedback and transforming data into clear insights that help improve services and customer journeys.
Key Responsibilities
- Manage and enhance customer surveys (NPS, CSAT, CES) across all channels.
- Conduct customer research, focus groups, interviews, and usability studies.
- Analyze survey data, operational data, and customer feedback to identify trends and pain points.
- Develop dashboards and reports for internal teams.
- Support CX design teams by providing data-backed recommendations.
Requirements
Qualifications
- Bachelor’s degree in Market Research, Data Science, Psychology, or similar.
- 2-7 years of experience (depends on educational attainment)
- Experience with VoC programs, customer analytics, or research methods.
- Ability to analyze complex datasets and present insights clearly.
- Familiarity with VoC platforms (Qualtrics, Medallia) is a plus.
- Arabic language is mandatory but not required
How to Apply:
Apply online through the official Black Pearl careers job page.
Apply Now