Job Overview
Role: Room Service Server. Category: Food and Beverage. Location: Four Seasons Tokyo - Marunouchi Chiyoda-ku Tokyo Japan.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japanâs iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyoâs endless possibilities for exploration, while memorable dining awaits at SÃZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotelâs all-day bistro. External Facing Job Advertisement 主ãªè·åå 容 / Key Responsibilities â People Functions / ãã¼ãã«ãã¡ã³ã¯ã·ã§ã³ ååã»ä¸å¸ã»ä»é¨éã¨å好çãã¤ãããã§ãã·ã§ãã«ãªé¢ä¿ãä¿ã¤ Maintain professional and harmonious relationships with colleagues, supervisors, and all departments. EmPactã«å®ããFour Seasons ã®æåè¦å¾ï¼ã«ãã´ãªã¼1ã»2ï¼ãéµå®ãã Comply with Four Seasons Work Rules & Standards of Conduct (Category 1 & 2) as set forth in EmPact. ã²ã¹ãã®ãã¼ãºãäºæ¸¬ããåãåãããè¦æã«è¿ éãã¤é©åã«å¯¾å¿ãã Anticipate guest needs and respond promptly and appropriately to concerns or requests. å¿ è¦ã«å¿ãã¦é¨å ã®ãµãã¼ãæ¥åãè¡ã Assist in other departmental areas as needed. â Product Functions / ãããã¯ããã¡ã³ã¯ã·ã§ã³ ã¡ãã¥ã¼ï¼æçã»é£²æï¼ã«ã¤ãã¦ãåç£å°ã»å³ã»èª¿çæ¹æ³ãå«ãé åçã«èª¬æãã Provide engaging explanations of food & beverage menu items, including origin, taste, and preparation. POSã·ã¹ãã ã§æ³¨æãæ£ç¢ºã«å ¥åãããããã³ã»ãã¼ã¸æ£ç¢ºã«ä¼éãã Enter orders accurately into the POS system and communicate them to kitchen/bar teams. æä¾åã注æã¨ä¸è´ãã¦ããã確èªããé©åãªã¿ã¤ãã³ã°ã§ãµã¼ãã¹ãã Verify completed orders and serve guests in a timely manner. ãã¼ãã«ã»ããªã³ã¯ã¹ãã¼ã·ã§ã³ã®çä»ããæ¸ æãã»ããã¢ãã Break down, clean, and set up tables and drink stations. ã¢ã¦ãã¬ããããã¼ã¸ã£ã¼ã®æ示ããæ¥åãéè¡ Perform duties assigned by the Outlet Manager. â Profit Functions / ãããã£ãããã¡ã³ã¯ã·ã§ã³ ã²ã¹ãä¼è¨ï¼ç¾éã»ã«ã¼ãï¼ãæ£ç¢ºã«å¦çãã Accurately process guest checks and handle cash/credit card payments. Voidãã³ã³ããªã¡ã³ã¿ãªã¼åãé©åã«å¦ç Properly settle voided checks and complimentary items. é£æã»é£²æã®è æãå»æ£ã«æ³¨æãã³ã¹ã管çã«è²¢ç® Be mindful of spoilage and contribute to cost control. å¿ é ã³ã³ããã³ã·ã¼ / Required Competencies â è¡åã³ã³ããã³ã·ã¼ / Key Behavioural Competencies æ¸é¢ã»å£é ã®é«ãã³ãã¥ãã±ã¼ã·ã§ã³è½å Excellent verbal and written communication skills. å«ççå¤æãã§ããæ¹ Ability to apply ethical judgment. ãªã½ã¼ã¹ãå¹æçã«æ´»ç¨ããæ¥åãè¨ç»ã»ç®¡çã§ããæ¹ Planning and monitoring abilities to optimize resource use. é«åº¦ãªå¯¾äººã¹ãã«ã»é¢ä¿æ§ç¯ã¹ãã« Strong interpersonal and relationship-building skills. ãã«ãã¿ã¹ã¯è½å Ability to multitask. å®å ¨ã»æ éã»æ´ç¶ã¨ããæ¥åéè¡ Work in a safe and organized manner. å°éã¹ãã«ã»ç¥è / Technical Skills & Knowledge å¿ è¦ã«å¿ãã¦æè»ãªå¤åã¹ã±ã¸ã¥ã¼ã«ãå¯è½ Flexible schedule availability. ã¬ã¸æ¥åã«é¢ããä¼è¨ã»å é¨çµ±å¶ã®åºç¤ç¥èï¼å®åã§ç¿å¾å¯ï¼ Basic accounting and internal control knowledge related to cashiering. Faxãã¹ãã£ãã¼ãã³ãã¼æ©ãé»è©±ãè¨ç®æ©ãªã©ã®æä½ã¹ãã« Ability to operate fax, scanner, copier, telephone, calculator. PCã»Microsoft Officeã»äºç´ã·ã¹ãã ã®æä½ãã§ãã Ability to use computers, Microsoft Office Suite, and reservation systems. æ¥æ¬èªã»è±èªã®èªã¿æ¸ãã»ä¼è©±ãå¯è½ Ability to read, write, and speak English and Japanese. ãã¬ã¼ããã©ã³ã¹ããéã¹ãã¹ãã« Ability to carry and balance a tray. ç¾éã»ã«ã¼ãåå¼ãæ£ç¢ºã«å¦çã§ãã Ability to accurately process transactions. æè¿è¦ä»¶ / Preferred Qualifications ããã«ãã¬ã¹ãã©ã³ã§ã®ãµã¼ãã¹çµé¨ Previous experience in hotels or restaurants. é«ããã¹ãã¿ãªãã£ãã¤ã³ã Strong commitment to hospitality and service excellence. æ£å¸ãã»åå管çã®çµé¨ Experience with inventory and stock management. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japanâs iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyoâs endless possibilities for exploration, while memorable dining awaits at SÃZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotelâs all-day bistro. External Facing Job Advertisement 主ãªè·åå 容 / Key Responsibilities â People Functions / ãã¼ãã«ãã¡ã³ã¯ã·ã§ã³ ååã»ä¸å¸ã»ä»é¨éã¨å好çãã¤ãããã§ãã·ã§ãã«ãªé¢ä¿ãä¿ã¤ Maintain professional and harmonious relationships with colleagues, supervisors, and all departments. EmPactã«å®ããFour Seasons ã®æåè¦å¾ï¼ã«ãã´ãªã¼1ã»2ï¼ãéµå®ãã Comply with Four Seasons Work Rules & Standards of Conduct (Category 1 & 2) as set forth in EmPact. ã²ã¹ãã®ãã¼ãºãäºæ¸¬ããåãåãããè¦æã«è¿ éãã¤é©åã«å¯¾å¿ãã Anticipate guest needs and respond promptly and appropriately to concerns or requests. å¿ è¦ã«å¿ãã¦é¨å ã®ãµãã¼ãæ¥åãè¡ã Assist in other departmental areas as needed. â Product Functions / ãããã¯ããã¡ã³ã¯ã·ã§ã³ ã¡ãã¥ã¼ï¼æçã»é£²æï¼ã«ã¤ãã¦ãåç£å°ã»å³ã»èª¿çæ¹æ³ãå«ãé åçã«èª¬æãã Provide engaging explanations of food & beverage menu items, including origin, taste, and preparation. POSã·ã¹ãã ã§æ³¨æãæ£ç¢ºã«å ¥åãããããã³ã»ãã¼ã¸æ£ç¢ºã«ä¼éãã Enter orders accurately into the POS system and communicate them to kitchen/bar teams. æä¾åã注æã¨ä¸è´ãã¦ããã確èªããé©åãªã¿ã¤ãã³ã°ã§ãµã¼ãã¹ãã Verify completed orders and serve guests in a timely manner. ãã¼ãã«ã»ããªã³ã¯ã¹ãã¼ã·ã§ã³ã®çä»ããæ¸ æãã»ããã¢ãã Break down, clean, and set up tables and drink stations. ã¢ã¦ãã¬ããããã¼ã¸ã£ã¼ã®æ示ããæ¥åãéè¡ Perform duties assigned by the Outlet Manager. â Profit Functions / ãããã£ãããã¡ã³ã¯ã·ã§ã³ ã²ã¹ãä¼è¨ï¼ç¾éã»ã«ã¼ãï¼ãæ£ç¢ºã«å¦çãã Accurately process guest checks and handle cash/credit card payments. Voidãã³ã³ããªã¡ã³ã¿ãªã¼åãé©åã«å¦ç Properly settle voided checks and complimentary items. é£æã»é£²æã®è æãå»æ£ã«æ³¨æãã³ã¹ã管çã«è²¢ç® Be mindful of spoilage and contribute to cost control. å¿ é ã³ã³ããã³ã·ã¼ / Required Competencies â è¡åã³ã³ããã³ã·ã¼ / Key Behavioural Competencies æ¸é¢ã»å£é ã®é«ãã³ãã¥ãã±ã¼ã·ã§ã³è½å Excellent verbal and written communication skills. å«ççå¤æãã§ããæ¹ Ability to apply ethical judgment. ãªã½ã¼ã¹ãå¹æçã«æ´»ç¨ããæ¥åãè¨ç»ã»ç®¡çã§ããæ¹ Planning and monitoring abilities to optimize resource use. é«åº¦ãªå¯¾äººã¹ãã«ã»é¢ä¿æ§ç¯ã¹ãã« Strong interpersonal and relationship-building skills. ãã«ãã¿ã¹ã¯è½å Ability to multitask. å®å ¨ã»æ éã»æ´ç¶ã¨ããæ¥åéè¡ Work in a safe and organized manner. å°éã¹ãã«ã»ç¥è / Technical Skills & Knowledge å¿ è¦ã«å¿ãã¦æè»ãªå¤åã¹ã±ã¸ã¥ã¼ã«ãå¯è½ Flexible schedule availability. ã¬ã¸æ¥åã«é¢ããä¼è¨ã»å é¨çµ±å¶ã®åºç¤ç¥èï¼å®åã§ç¿å¾å¯ï¼ Basic accounting and internal control knowledge related to cashiering. Faxãã¹ãã£ãã¼ãã³ãã¼æ©ãé»è©±ãè¨ç®æ©ãªã©ã®æä½ã¹ãã« Ability to operate fax, scanner, copier, telephone, calculator. PCã»Microsoft Officeã»äºç´ã·ã¹ãã ã®æä½ãã§ãã Ability to use computers, Microsoft Office Suite, and reservation systems. æ¥æ¬èªã»è±èªã®èªã¿æ¸ãã»ä¼è©±ãå¯è½ Ability to read, write, and speak English and Japanese. ãã¬ã¼ããã©ã³ã¹ããéã¹ãã¹ãã« Ability to carry and balance a tray. ç¾éã»ã«ã¼ãåå¼ãæ£ç¢ºã«å¦çã§ãã Ability to accurately process transactions. æè¿è¦ä»¶ / Preferred Qualifications ããã«ãã¬ã¹ãã©ã³ã§ã®ãµã¼ãã¹çµé¨ Previous experience in hotels or restaurants. é«ããã¹ãã¿ãªãã£ãã¤ã³ã Strong commitment to hospitality and service excellence. æ£å¸ãã»åå管çã®çµé¨ Experience with inventory and stock management. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
Eligibility and qualification requirements are listed in the official Workday posting.
How to Apply:
Apply online through the official Four Seasons Workday page.
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