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Program Manager, Customer Experience

FULL TIME
Experience: 3 years
Remote
Open until filled
👤 Posted by Azam Rafique
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Processing fees*: PKR 500
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* Processing fee shown above. Additional fees may apply:

  • For postal application within Pakistan: Additional PKR 300
  • Demand drafts, challans, or other requirements: Applicant's responsibility

Eligibility / Qualification Required:

Good to Have :
  • Experience in Customer Experience, Customer Success, RevOps, or post-sales functions of a high-growth SaaS company.
  • Exposure to CRM / CX / support / project systems such as HubSpot or Salesforce, Gainsight / Totango / Planhat, Jira / Asana, Zendesk / Freshdesk, and BI tools.
  • Background in security, compliance, IT operations, or another domain with structured workflows and heavy cross-functional coordination.
  • Formal program or project management training/certifications are good to have, but not required.
How We Care For Our Sprinters :
Work wherever you are:We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
Co-working, on the house:If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working.
We care about your learning:We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills.
We count your spark, not your leaves:We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves.
Your Safety Net, Woven in:We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
Workspace setup of your dreams:Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.

Inclusion & Diversity -

Sprinto is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, disability, or any other protected status. You are welcome at Sprinto for who you are, and we encourage you to bring your complete selves to work. Our culture is built on the strength of diverse thinking — when people with different perspectives, ideas, and ways of solving problems come together, it fuels collaboration and accelerates our mission.
At Sprinto, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. Please share your request for reasonable accommodations at any stage of the application or interview process; we want to ensure everyone feels heard and seen.

Benefits

Education Stipend
commit USD 1000 annually to help you level up your skills.
Health Insurance
health insurance with coverage up to INR 10 lakh for you and your family.
Home Office Stipend
if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.
Paid Time Off
make use of Unlimited leaves.

How to Apply:

Apply through the official Startup Jobs application flow.
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