Job Overview
Role: People and Culture Manager. Category: People and Culture. Location: Four Seasons Hangzhou at Hangzhou Center Hangzhou Zhejiang China.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About the role People and Culture Manager What you will do Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate employeeâs feedback to Director of People and Culture. Conduct transfer/promotion interviews and communicate the results with Director of People and Culture in a timely manner. Conduct exit interviews for resigned employees and provide feedback to the Director of People and Culture. To assist Director of People and Culture manage the financial issues for the P&C budget including benefits, labor cost and plan cost effective events within the P&C budget guidelines. Assist in researching and managing employee welfare and incentive program to maximize the Return on Investment and staying competitive in local market. Guide and train People and Culture team members to provide the appropriate level of professional and caring service to other employees and visitors to the division. Develop the skills and effectiveness of People and Culture team members through the appropriate training, coaching, and delegation in a detailed manner. To work with other Four Seasons Hotel regarding cross exposure of the employee which including Pre-Opening Assistance, Operational Assistance (e.g. Crunch times) or for Cross-Exposure, Task Force opportunities. Workday and Landa system daily maintenance and regular data validation. Make and update the Employee Handbook and P&P. Ensure the People and Culture information (P&Ps, business decisions, activities, new programs) are communicated to employee accurately and consistently. Stay tune with new labor law and policy and keep the entire People and Culture team informed. Coordinate employee relationship and assist to handle staff issue and manage employee disciplinary actions and record. Overall plan and organize employee activities to enrich staff working experience. What you bring University degree or equivalence. Be of 3 year working experience at the same position in 5-star international hotel. Being calm and patient and be of service passion. Requires knowledge of the basic ability to operate computer. Good oral communication skill in Chinese & English. Basic English business writing skill. Good knowledge of Word, Excel and PowerPoint. Logic, eye for details, approachable and willing to help. What we offer: ⢠Competitive Salary, wages, and a comprehensive benefits package ⢠Excellent Training and Development opportunities ⢠Employee Discount for stays at any Four Seasons worldwide ⢠Complimentary Dry Cleaning for Employee Uniforms ⢠Complimentary Employee Meals Schedule & Hours: ⢠40h per week /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
Role responsibilities are listed in the official Workday posting.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About the role People and Culture Manager What you will do Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate employeeâs feedback to Director of People and Culture. Conduct transfer/promotion interviews and communicate the results with Director of People and Culture in a timely manner. Conduct exit interviews for resigned employees and provide feedback to the Director of People and Culture. To assist Director of People and Culture manage the financial issues for the P&C budget including benefits, labor cost and plan cost effective events within the P&C budget guidelines. Assist in researching and managing employee welfare and incentive program to maximize the Return on Investment and staying competitive in local market. Guide and train People and Culture team members to provide the appropriate level of professional and caring service to other employees and visitors to the division. Develop the skills and effectiveness of People and Culture team members through the appropriate training, coaching, and delegation in a detailed manner. To work with other Four Seasons Hotel regarding cross exposure of the employee which including Pre-Opening Assistance, Operational Assistance (e.g. Crunch times) or for Cross-Exposure, Task Force opportunities. Workday and Landa system daily maintenance and regular data validation. Make and update the Employee Handbook and P&P. Ensure the People and Culture information (P&Ps, business decisions, activities, new programs) are communicated to employee accurately and consistently. Stay tune with new labor law and policy and keep the entire People and Culture team informed. Coordinate employee relationship and assist to handle staff issue and manage employee disciplinary actions and record. Overall plan and organize employee activities to enrich staff working experience. What you bring University degree or equivalence. Be of 3 year working experience at the same position in 5-star international hotel. Being calm and patient and be of service passion. Requires knowledge of the basic ability to operate computer. Good oral communication skill in Chinese & English. Basic English business writing skill. Good knowledge of Word, Excel and PowerPoint. Logic, eye for details, approachable and willing to help. What we offer: ⢠Competitive Salary, wages, and a comprehensive benefits package ⢠Excellent Training and Development opportunities ⢠Employee Discount for stays at any Four Seasons worldwide ⢠Complimentary Dry Cleaning for Employee Uniforms ⢠Complimentary Employee Meals Schedule & Hours: ⢠40h per week /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
Apply Now